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Customer Service Call Center

Fife, WA
September 30, 2023

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Dawn L Acrey

**** **** ** * 206-***-****

Fife, WA 98424


Utilize my knowledge of Management, Recruiting, and Customer Service, as well as my experience dealing with customers, vendors, and office duties.


Customer Service


Problem Solving

Computer Skills

Attention to Detail






Holman Logistics (Dupont)

Operations Supervisor

Hand out work to load and unload trailers by deadline.

Make sure we do not miss deadlines

Coach team members when they do not meet quota

Approve time off requests

Move product with forklift

Prepare daily reports

Conduct monthly safety meetings

Implement disciplinary actions

Make inventory adjustments

Help team members as needed

Water Lift batteries weekly

Schedule repairs for Fort lifts and or dock plates as needed.

Send custom paperwork to Canadian border

Work/update in programs: WMS,SAP,BlueYonder,and Fourkites


Tiger Logistics

Returns and Inventory Manager

Process all returns

Submit return forms

Train employees

Cycle counts

Upload new products in system

Make inventory adjustments

Help other dept as needed

Interview new hire candidates

Approve time off requests

Answer any emails as needed

Implement disciplinary actions

Jan 2016-3/05/2017

1800 Courier (Express Delivery)

Seattle City Manager

Courier company contracted to deliver packages for Amazon

Manage the Seattle team

Recruit Drivers

Implement disciplinary actions

Employee Scheduling

Manage the van fleet/maintenance

Maintain employee files

Maintain a relationship with Amazon


Handle Termination’s

Hold Monthly safety

April 2014- 2016

Metropolitan Floors

Customer Service Rep

Provide excellent Customer Service

Answer phones

Place orders for hardwood flooring

Take care of all order for the Portland flooring dealers

Quote pricing

Check available stock and lead times

Prepare return paperwork

June 2013- April 2014

Hotel Vintage Park (4 star)

Night auditor

Provide excellent Customer Service

Check guest in and out

Secure guest payment

Settle credit cards

Audit other shifts paperwork

Close day out and get everything ready for new day

Reconcile reports

Balance and reconcile multiple accounts

Transfer Direct bills

Answer phones

Go above and beyond to give guests the Kimpton experience

Nov 2012- May 2013

Seattle Pacific Hotel

Front Desk and Housekeeping Manager

Provide excellent customer service to guest

Check guest in and out

Answer phones

Input reservations


Night Audit

Cash Handling

Make employee schedules

Change rates on online websites (Expedia,, ECT.)

Resolve Guest complaints

Attend Expedia meetings

Jan 2007 –April 2008

Jan 2009-Sept 2012

Seattle Aero

Expeditor/ Claims Specialist

Call vendors to check on orders

Provide customer service to our customers via e-mail and phone.

Update vendor PO acknowledgements in computer

Call vendors to expedite orders per customer request

Other office duties as needed, faxes, copies, and data entry

Resolve claims for our overseas customer

Resolve internal claims with vendors

Buy new parts as needed on valid rejections.

Lean Manufacturing

April 2011- Sept 2011(2nd Job)

Sight Connections

Call center assistant supervisor

Answer phones for customers to schedule a donation pick up

Resolve customer complaints

Help call center phone reps

Dispatch to drivers.

Work auto dialer

Print driver routes for next day

May 2006 - Jan 2007 Telepress Inc

Shipping Lead

Handle orders via e-mail Track Shipments, International Shipments,

Supervise shipping crew

Run reports.

Inspect and package Business cards. APRIL 2004 - DEC 2005 Maxon Furniture Inc Shipping Supervisor Create Load Plans Supervise Shipping crew Track Shipments Manage Logistics of Shipping and delivery using Cost Effective Carriers Coordinate activities at customer will call area

Lean manufacturing

FEB 2002 - APRIL 2004

Days Inn

General Manager

Balance books

Supervise and train Front desk Clerks

Order supplies

Make employee schedules

Check in and out hotel guests


Inventory Management

Adjust room rates

Everyday tasks to keep hotel running smoothly





Forklift operator (Toyota forks and clamps(standup) and Crown clamps (sit down)

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