Customer Service Call Center
Resume:
Dawn L Acrey
Fife, WA 98424 *******@*****.***
OBJECTIVE
Utilize my knowledge of Management, Recruiting, and Customer Service, as well as my experience dealing with customers, vendors, and office duties.
SUMMARY OF QUALIFICATIONS
Customer Service
Management
Problem Solving
Computer Skills
Attention to Detail
Multi-tasking
Marketing
Recruiting
EMPLOYMENT HISTORY:
2020-Current
Holman Logistics (Dupont)
Operations Supervisor
Hand out work to load and unload trailers by deadline.
Make sure we do not miss deadlines
Coach team members when they do not meet quota
Approve time off requests
Move product with forklift
Prepare daily reports
Conduct monthly safety meetings
Implement disciplinary actions
Make inventory adjustments
Help team members as needed
Water Lift batteries weekly
Schedule repairs for Fort lifts and or dock plates as needed.
Send custom paperwork to Canadian border
Work/update in programs: WMS,SAP,BlueYonder,and Fourkites
2017-2020
Tiger Logistics
Returns and Inventory Manager
Process all returns
Submit return forms
Train employees
Cycle counts
Upload new products in system
Make inventory adjustments
Help other dept as needed
Interview new hire candidates
Approve time off requests
Answer any emails as needed
Implement disciplinary actions
Jan 2016-3/05/2017
1800 Courier (Express Delivery)
Seattle City Manager
Courier company contracted to deliver packages for Amazon
Manage the Seattle team
Recruit Drivers
Implement disciplinary actions
Employee Scheduling
Manage the van fleet/maintenance
Maintain employee files
Maintain a relationship with Amazon
Dispatch
Handle Termination’s
Hold Monthly safety
April 2014- 2016
Metropolitan Floors
Customer Service Rep
Provide excellent Customer Service
Answer phones
Place orders for hardwood flooring
Take care of all order for the Portland flooring dealers
Quote pricing
Check available stock and lead times
Prepare return paperwork
June 2013- April 2014
Hotel Vintage Park (4 star)
Night auditor
Provide excellent Customer Service
Check guest in and out
Secure guest payment
Settle credit cards
Audit other shifts paperwork
Close day out and get everything ready for new day
Reconcile reports
Balance and reconcile multiple accounts
Transfer Direct bills
Answer phones
Go above and beyond to give guests the Kimpton experience
Nov 2012- May 2013
Seattle Pacific Hotel
Front Desk and Housekeeping Manager
Provide excellent customer service to guest
Check guest in and out
Answer phones
Input reservations
Cleaning
Night Audit
Cash Handling
Make employee schedules
Change rates on online websites (Expedia, Hotels.com, ECT.)
Resolve Guest complaints
Attend Expedia meetings
Jan 2007 –April 2008
Jan 2009-Sept 2012
Seattle Aero
Expeditor/ Claims Specialist
Call vendors to check on orders
Provide customer service to our customers via e-mail and phone.
Update vendor PO acknowledgements in computer
Call vendors to expedite orders per customer request
Other office duties as needed, faxes, copies, and data entry
Resolve claims for our overseas customer
Resolve internal claims with vendors
Buy new parts as needed on valid rejections.
Lean Manufacturing
April 2011- Sept 2011(2nd Job)
Sight Connections
Call center assistant supervisor
Answer phones for customers to schedule a donation pick up
Resolve customer complaints
Help call center phone reps
Dispatch to drivers.
Work auto dialer
Print driver routes for next day
May 2006 - Jan 2007 Telepress Inc
Shipping Lead
Handle orders via e-mail Track Shipments, International Shipments,
Supervise shipping crew
Run reports.
Inspect and package Business cards. APRIL 2004 - DEC 2005 Maxon Furniture Inc Shipping Supervisor Create Load Plans Supervise Shipping crew Track Shipments Manage Logistics of Shipping and delivery using Cost Effective Carriers Coordinate activities at customer will call area
Lean manufacturing
FEB 2002 - APRIL 2004
Days Inn
General Manager
Balance books
Supervise and train Front desk Clerks
Order supplies
Make employee schedules
Check in and out hotel guests
Marketing
Inventory Management
Adjust room rates
Everyday tasks to keep hotel running smoothly
Meetings
EDUCATION/TRAINING
Outlook
Word
Forklift operator (Toyota forks and clamps(standup) and Crown clamps (sit down)
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