Robyn J. Wahl

Phone: 860-***-****, Email: adz2b5@r.postjobfree.com

www.linkedIn.com/in/robyn-j-wahl

Pharmacy Service Manager – Process Improvement Powerful Strategist Operational & Program Excellence Quality Assurance

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. A dynamic, versatile, and detailed oriented professional with comprehensive experience facilitating positive change, and revitalizing pharmacy operations continually strengthening metrics and resolving critical problems. Skilled in enforcing best practice protocols when storing prescription drugs and controlled substances. Establish a for-profit pharmacy in a state-owned and operated not-for-profit rural community health system. Open on time and exceeded financial projections despite pandemic challenges. Prepare retail pharmacy plant and staff for successful Joint Commission survey in August of 2023. Demonstrate the ability to monitor product displays and shelves, as well as the general appearance of the pharmacy. Adept at initiating and leading profitable programs, services, and pharmacy operations with the highest standards of patient care and compliance that serve as a model for other institutions. Manage pharmacy operation (both clinical and distributive operational support) that served as a consulting resource and model for other correctional systems in the U.S. and other countries. Selected by the New Hampshire Board of Pharmacy to participate in drafting new compounding law. Verifying prescription details with the healthcare specialists who prescribed them, when required. Order pharmacy supplies and controlling the inventory on a daily basis. Exceptional communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.

~ Hired to stabilize workforce, identify barriers and opportunities for growth and expansion, improve staff engagement, develop, and implement innovative programs ~

~ Won program acceptance and buy-in from busy emergency room nurses and physicians and recruited physician champions ~

~ Built a new line of business from the ground up (UHPSI) that generates $18million/year net revenue ~

~ Designed, staffed, and managed a 24x7 call center exceeding URAC and ACHC standards and all performance metrics (average speed of answer within 30 seconds 96%, abandonment rate 3.9%; blockage rate 0.59%) ~

~ Accelerated NFR adjudication from 10 days to 24 hours and lowered pharmacy drug spend for non-formulary medications 75% ~

Skill Areas: Strategic & Operations Planning w Clinical Pharmacy w Inventory Control w Workflow Design w Drug Utilization Review w Regulatory Compliance w Technology Implementation & Optimization w Formulary Management w Clinical Program Development w Contract Negotiations w Process Improvement w Business Analysis w Strong Interpersonal Skills w Analytical Skills w Team Management w Communications w Critical Thinking w Problem Solving w Time Management w Attention to Detail w Client Relationship Management w Innovation w Leadership

PROFESSIONAL EXPERIENCE

Trinity Health Of New England, Saint Francis Hospital (Jun 2023 – Till Date)

Supervisor, Retail Pharmacy Services

Manage functions pertaining to organizing workflow and ensuring that employees understand their duties or delegated tasks

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Monitor employee productivity and providing constructive feedback and coaching

Implement standardized process for management of liquid controlled substances

Made recommendations to leadership for regulatory compliant changes and short-term solutions

Decide on reward and promotion based on performance

Connected Care Center For Tele Medicine At Dartmouth Health (2021 – Feb 2023)

Tele Pharmacist

Responsible for rehiring to pilot a remote pharmacist medication review service for hospital emergency departments

Provided medication reconciliation with patients or family members, and documented findings in EPIC EHR

Introduced and championed remote medication reconciliation program to ED nurses and physicians

Collected and presented program data for senior pharmacy leadership

Expanded to include pre-surgical and COVID treatment medication reviews/reconciliation, and on demand drug information consultation for multiple area hospitals

Uconn Health (2013 – 2021)

Specialty Pharmacy Services Manager

Pioneered the efforts across handling the entire gamut of functions pertaining to building and managing a new specialty pharmacy initiative

Built a new line of business from the ground up (UHPSI) that generates $18million/year net revenue

Managed site renovation, design and build out of specialty pharmacy space

Prepared pharmacy for successful inspections by Board of Pharmacy, URAC and ACHC in the first year of operation

Uconn Health (2013 – 2019)

Assoc. Director of Pharmacy – Retail, Wholesale, Specialty, LTC / Residency Program Director

Prepared a compelling business case that won funding for a post-graduate pharmacy practice residency program

Designed and implemented the fully accredited program which generated enough savings to cover program costs plus an additional $150K in the first year and $450K in the second year

Adjusted pharmacy automated packaging program reducing nursing time spent handling and sorting medications

Led assessment and upgrade of 17 mission-critical interfaced systems in just 6 months and under budget with no interruption to pharmacy workflow

Overhauled non-formulary approval process using larger institutions as a benchmark

PRIOR EMPLOYMENT DETAILS

Manager, Medication Systems and Operations Dartmouth Hitchcock Medical Center 2012 – 2013

Pharmacy Operations Manager University Of Connecticut Health Center 2007 – 2012

Infusion Pharmacy Manager WHC Inc. 2006 – 2007

Pharmacy Supervisor Partners Healthcare Of Connecticut 2005 – 2006

Director of Pharmacy Services Mckesson Medication Management 2003 to 2005

Multiple promotions to Custom Compounding Division GM Chartwell Southern New England 1991 to 2003

Pharmacy Assistant Manager First National Supermarkets 1990 – 1991

CLINICAL PRACTICE PRECEPTOR

University of Connecticut, School of Pharmacy, 2010 to Present

University of Florida, College of Pharmacy, 2015 to Present

University of Massachusetts, College of Pharmacy, 2004 to 2006

PROFESSIONAL DEVELOPMENT & CREDENTIALS

PharmD University of Florida, Gainesville, FL

M.B.A., Business Administration and Healthcare University of Hartford, Hartford, CT

B.S., Pharmacy University of Connecticut, Storrs, CT

Avid learner with extensive additional training and professional development:

Leadership Development Program: UConn Health

Agile/Scrum Training: American Society of Health System Pharmacists

Specialty Pharmacy Conference: American Society of Health System Pharmacists

340B University: Office of Pharmacy Affairs Information System (OPAIS)

Sales Training: American Management Society

Hundreds of CEU hours – list available on request

Licenses & Certifications

Licensed Pharmacist – CT, MA, NH, VT Certified Correctional Health Care Provider (NCCHC) Certified Pharmacist Immunizer (ASHP) Teaching Certificate: University of Connecticut

Technical Skills: Microsoft Office Suite and Internet

Professional Memberships

American Society of Health-System Pharmacists (ASHP) American Society of Consultant Pharmacists (ASCP) Connecticut Society of Health System Pharmacists (past President)

Lambda Kappa Sigma – Professional Pharmacy Fraternity

Beta Gama Sigma- National Business Honor Society

List of publications, presentations and posters provided on request.

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