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Customer Service Supply Chain

Atlanta, GA, 30309
September 30, 2023

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AutoPlus -Icahn Automotive


Sr Ecommerce Coordinator / Customer Service / Supply Chain Specialist

Process and respond to all Ecommerce customer inquiries, troubleshoot, and respond

Create and Process Daily, Weekly and Monthly Sales reports.

Adjust Inventory feed as needed or when requested

Managed Customer portals, update, pull data and construct reporting

Managed and maintain the customer support inquiries for various customer accounts.

Fulfill orders and maintain the digital well-being of the company accounts.

Create SLA’s and SOP as needed for training

Assist with Ecommerce Onboarding Documentation-Set up new Ecom Partners

Complete Order cancellations: Stock outs, EDI failures & customer cancellations for Supply chain

Create RGA’S needed and follow up with the pertinent warehouse/CSR

Maintained daily database of all international and domestic customer shipments.

Monitor MRSD Aging Order Report and Ship confirms

Process Quarterly reports and create Rebate check for Stock Sales and Co-ops

Create New Login Usernames and Passwords for New Warehouse employees

Update all Customer Contact lists, and Warehouse list as needed.

Process USPS, UPS, Amazon invoice statement reports as needed.

Troubleshoot Fill Failures, Wave Exceptions and Floor denials for all Warehouse DC’s

Created and processed Debits and Credits daily

Interact, Flag, process and resolve all live requests in the Ecommerce Inbox daily.

Create footprints tickets when needed.

Review and respond to the Open Outbound Delivery Order Report

Research and process bulk and Dropship PO cancellations

Move the AutoPlus Cancelled Orders-Sourcing to the assigned file once the task is completed

Work closely with all the warehouse and all supply chains to make sure orders flow and delivered properly

American Income Life 01/2018- 11/2018

Benefit Specialist

Provide information to union members regarding term and whole life insurance.

Coordinate communication of all Employee benefit programs. * Ensure compliance with policies and procedures. * Monitor and maintain enrollment for the various programs/projects.

Functions as a liaison between vendors and employees and advises employees on eligibility, coverage, and other benefit matters.

Audit and process records between payroll and benefit vendors, including 401k and social welfare benefit programs

Responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life.

Foster and maintain customer relationships, including but not limited to regular on-site visits with end-users and colleagues.

Research Government sites for new open solicitations, including working with GOV agencies for continuous updated material.

Stratix Corporation 6/2016- 01/2018

Order Management Representative (Contract)

Oversaw order management activities to ensure customer requirements were fulfilled and in compliance with company policies and procedures within the SAP systems.

Collaborated with Account Managers, Project Managers and Client Relationship Management teams to resolve order issues currently stuck in the queue.

Initiated master data set up for projects by completing templates and ensuring information was complete and delivered in a timely manner by the order entry/order management teams.

Researched customer complaints to determine source of discrepancy and provided resolutions according to company policies in the interest of customer satisfaction.

Performed extensive auditing and daily reporting.

Implemented projects with warehouse contacts to ensure pick accuracy and correct receiving processes.

Tasks included performing contract review and entering customer orders, adding, and managing transactions through distribution process, interfacing with sales, product line, repairs, credit, quality control and shipping 7 receiving departments to monitor and expedite international and domestic customer transactions.

Maintained daily database of all international and domestic customer shipments.

Monitored ticketing system and ensure ticket closures and resolutions as they are completed.

Analyzed and interpreted daily Order Management metrics and submitted report findings to management and other stakeholders within the organization for further review.

Konica Minolta Business Solutions, U.S.A., Inc 01/2012-5/2016

Branch Administrator/ Branch Operations Specialist

Entered, tracked, and scheduled delivery for all orders processed within the assigned branches.

Ensured that all order and contract paperwork followed company policies and procedures in the system using SAP.

Set-up and maintained all master data records for customers processed within assigned branches.

Reviewed and pre-edited orders to be submitted to the National Account Customer Care Center.

Set-up maintenance contracts for assigned customers and executed all related billing functions (which included specialized invoice generation, backup meter collection, invoice corrections, etc.).

Reviewed and monitored lease funding and follow-up as needed to ensure KMBS is paid as quickly as possible.

Maintained customer access to as required.

Responded to customer inquiries.

Assisted Branch personnel with administrative issues.

Performed general office support functions as required in SAP Systems.

Ikon Office Solutions 01/2003 – 12/2011

Senior Specialist, Order Coordination

Served as a lead in coordinating the flow of paperwork to Associates and Senior Associates.

Performed compliance checks on paperwork submitted by Sales and checks inventory availability on used equipment.

Obtained credit approval using Credit Score to determine the customer rating.

Staged orders in order entry process and tracks through the WIP process.

Input lease information into CLAS leasing program and ensured output met IKON standards.

Reviewed negative results from CLAS program with sales representative and obtains clarification. If necessary, reviewed information with FMS and INCR.

Ensured that customer orders were processed and delivered on time.

Updated VCTS System for Vendor credits and provides order specifics to the Vendor Credit Administrator.

Provided timely and accurate equipment invoicing.

Provided accurate cycle billing set-up on basic orders for reoccurring customer invoicing.

Assisted Associates and Senior Associates with complex orders.

Updated customer and inventory records.

Notified IKON warehouse of customer requests to extend term of machine trials.

Provided excellent customer service to internal and external customers.

Validated order information using the Equipment Price Book.

Ran and reconciled open order reports for applicable categories and missing contract report.

Provided missing or corrected information in response to the IOSC Hold Report.

Assisted with training of new employees.

Liaison new with IOS Capital on Customer Resolution issues.

Major Account Manager Coordinator/Inside Sales/Customer Support

Handled the complex and unique inbound requirements of key IKON customers.

Received the S.T.A.R. AWARD for saving and managing 15-million-dollar account.

Handled a significant call volume and number of order transactions.

Received the incoming supply orders from customers placing orders.

Directed incoming calls to Outbound Sales representatives as applicable.

Coordinated shipment of products as needed.

Researched proof of delivery inquiries.

Facilitated RMA’s, Credit Requests, FRQs and other administrative requirements.

Process orders in Oracle database system.

Cornerstone Payment System 07/2002 – 12/2002

Sales Support Representative

Managed accounts for independent sales offices. Analyzed the funding reports.

Trained agents and merchants regarding statement, fee processing, funding & underwriting guidelines, and Reporting.

Provided reports for merchant’s sales volume, rates & fees.

Updated & monitored all paperwork for merchants & agent’s accounts. Handled inbound/outbound Sales calls from Executives.


SAP, Microsoft Office Suite, Oracle, Outlook, Visio, QuickBooks, and Windows and Mac operating systems, Microsoft Pro, SPC, Fulfillment Master, OPUS, Excel, PowerPoint, Data Warehouse, Manhattan (Purchasing), Salesforce


Atlanta Metropolitan College, Obtained Business Administration Associate

Massey Business College, Credits Obtained towards Business Administration, Banking and AP.

CL Carter School of Theology, Business Human Services

Associate of Applied Technology in Secretarial Science

Perimeter College

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