Property Manager Administrative Assistant
Resume:
Patricia A. Collum
Livonia, MI 48154
adz2as@r.postjobfree.com
Professional Profile
An experienced and dedicated management professional skilled in directing personnel and projects simultaneously, both to a measurable success
Microsoft Office Suite
QuickBooks
AppFolio Property Management
Sales/Sales Training
Customer Service
Event Management
Rent Manager Software
Yardi Software
Yardi CRM Software
Egnyte software
Fluent with social media (Facebook, Instagram, Twitter, etc.)
Career History
Property Manager January 2022 to present
Concorde Club Apartment, Romulus, MI
Manage 1 property totaling 160 unit complex
Daily activities for the community
Customer relations
Leasing
Control delinquency for community to company guidelines
7-Day notices
Manage a team of 3 employees
Team building through guidance
Property inspections for preventative maintenance
Work with contractors to schedule work being done onsite
Leasing Manager Janaury 2021 to Janaury 2022
Parkside of Livonia, Livonia, MI
Manage 1 property totaling 163 unit complex
Lease vacant units to applicants that met to company requirements
Manage lease renewals
Implement renters insurance guidelines to reisdents
Customer relations with residents and their families
Assist property manager in areas needed
Leasing Consultant October 2018 to January 2021
The Meadows On Cherry Hill, Westland, MI
Manage 1 property totaling 172-unit complex
Process applications, verify income to company requirements, screen all new applications, show apartments, assist residents with concerns
Process work orders and input into computer for maintenance to complete and resident follow up
Answer phones
Manage move in correspondence with future residents to make sure they have all necessary paper work for move in day that is required of them
Assist property manager on a daily basis
Have weekly information ready for weekly reports for property manager
Process rental payments/make daily bank deposit
Follow with delinquent accounts
Manage renter insurance to company guideline
Property Manager September 2017 to October 2018
Warren Woods Apartments, Warren MI
• Process applications, verified income, credit reports, show apartments, answer phones
• Manage 1 property totaling 192-unit complex
• Collect monthly rents and input into company program
• daily/monthly bank deposits
• Daily maintenance log
• Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
• Assist residents on a daily basis
• Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
• Directed collection of past due accounts; prepared and served eviction notices; filed court documents as necessary
• Managed new move-in correspondence; confirmed site ready for arrival
Manage Yearly budget for property
Assistant Manager June 2017 - September 2017
Farmbrooke Manor Apartments, Clinton Township, MI
• Process applications, verified income, credit reports, show apartments, answer phones
• Manage 1 property totaling 300-unit complex
• Collect monthly rents and input into company program
• daily/monthly bank deposits
• Daily maintenance log
• Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
• Assist residents on a daily basis
• Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
• Directed collection of past due accounts; prepared and served eviction notices; filed court documents as necessary
• Managed new move-in correspondence; confirmed site ready for arrival
Leasing Agent/Assistant Manager August 2016 – April 2017
Apple Ridge Apartments, Livonia MI
Process applications, verified income, credit reports, show apartments, answer phones
Manage 1 property totaling 273-unit complex
Collect monthly rents and input into company program
daily/monthly bank deposits
Daily maintenance log
Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
Assist residents on a daily basis
Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
Directed collection of past due accounts; prepared and served eviction notices; filed court documents as necessary
Managed new move-in correspondence; confirmed site ready for arrival
Reduced resident complaints/conflicts by maintaining “first name basis” relationships
Office Manager July 2014 - November 2015
Taeckens Terrace, Davison, MI
Process applications, verified income, credit reports, show apartments, answer phones
Manage 1 property totaling 91-unit complex
Perform yearly HUD renewals within the 90-day renewal time frame and submit for any clarifications and corrections to be made
Collect monthly rents and input into computer
daily/monthly bank deposits
Daily maintenance log
Place supply orders for the maintenance team
Assist residents on a daily basis
Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
Assist residents on a daily basis
Managed new move-in correspondence, confirm move-in appointment time, money due, necessary paperwork for arrival
Administrative Assistant May 2012 - June 2013
Glengarry Park Apartments, Waterford, MI
Managed contracts and accounts for 1 property totaling 300 residential units
Processed applications, credit reports, daily bank deposits
Directed collection of past due accounts; prepared and served eviction notices; filed court documents as necessary
Provided administrative support for office manager including telephone reception and weekly reports
Managed new move-in correspondence; confirmed site ready for arrival
Managed property-sponsored events for residents including food/beverage, entertainment, door prizes, etc.
Oversaw contractors working on site
Wrote monthly property newsletters
Reduced resident complaints/conflicts by maintaining “first name basis” relationships
Admissions Representative January 2011 — September 2011
Hesser College, Manchester, NH
Satisfied incoming inquiries regarding college programs
Brought 30 prospective students from initial inquiry through completed enrollment
Resolved individual issues during commitment process helping prospective enrollees attain education and career goals
Utilized effective verbal and written communication skills to generate enrollment success
Administrative Assistant November 2009 — December 2010
California Property Management, Londonderry NH
Managed contracts and accounts for 7 properties totaling 1000 residential units
Processed applications, credit reports, daily bank deposits
Directed collection of past due accounts; prepared and served eviction notices; filed court documents as necessary
Provided administrative support for office manager and 2 vice presidents including telephone reception and weekly reports
Managed new move-in correspondence; confirmed site ready for arrival
Managed property-sponsored events for residents including food/beverage, entertainment, door prizes, etc.
Reduced office supply costs by 46% via skillful vendor management
Oversaw contractors working on site
Wrote monthly property newsletters
Reduced resident complaints/conflicts by maintaining “first name basis” relationships
Assistant Manager February 2001 — October 2008
Treadwell Management Group, Bedford, NH
Managed inventory and daily deposits of rent-to-own store
Consistently met or exceeded daily and monthly sales goals
Named “Employee of the Month” 5 times in 7 years among 60 employees
Maintained customer files including collection of past due accounts and filing of court documents when necessary
Prepared showroom daily, maintaining merchandise and refurbishing as needed
Managed 2 employees in all aspects of business including sales revenue and HR
Manager March 1997 — January 2001
Bath & Body Works, Nashua, NH
Transferred to Nashua location March 1997; promoted to manager in May 1998
Daily managed 2 assistant managers and up to 30 employees
Trained and motivated sales force
Managed daily store opening/closing, cash drawer, deposits, and hourly sales reports
Administered all human resources duties including, but not limited to, hiring/dismissal, evaluations, compensation issues, and scheduling
Tracked inventory, deliveries, bills of lading, etc.
Managed delegation of duties among store staff
Assistant Manager July 1996 — March 1997
Bath & Body Works, Waterford, MI
Created sales contests resulting in increased store revenue
Consistently met or exceeded sales quota
Provided personal, attentive customer service on the sales floor
Created and maintained point of purchase displays
Re-created storefront monthly according to corporate plan
Education
Associate of Science in Medical Billing and Coding
Colorado Technical University
2010
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