Mercedes Binkley

**** *.* ** *. Indianapolis, IN 46227

T: 317-***-**** E: adz2ag@r.postjobfree.com

Objective

I am seeking a position in a fast-paced environment with career possibilities. I am in search of a workplace that will utilize my professionalism in collaboration with my attention to detail to reach goal objectives. I am a driven individual looking for a career in a field where I serve others while being an integral part of a company’s success.

Experience

Hankey Law – Appeals Specialist Apr. 2022-Dec. 2022

• Maintained integrity, confidentiality, and trust between my colleagues, lawyers, and clients

• Helped those in need with disabilities, to get government assistance through Social Security

• Due diligent processing with scrutiny and attention to detail

• Phone etiquette, maintaining HIPPA guidelines and secure file tracking

• Multi-tasking throughout each work load

• Efficiency completing tasks in a timely manner

• Logging details in multi-level database platform

• Able to work in a high stress, fast paced environment, while maintaining focus on task at hand

Just Pop In! – Assistant Store Manager Aug. 2021-Aug. 2022

Assistant Store Manager at the Indianapolis International Airport location.

In this role I was able to assist the company to gain renowned success, after plummeting to closure due to the pandemic. I dedicated myself to being a proud leader, persevering through the challenges to make customers happy and to show I am here to serve when I am needed.

• Managed a group of employees

• Maintained all operations within the store

• Upheld a high standard of customer service

• Pursued sales leads to advance store growth

• Opened and closed the store at the beginning and end of shifts

• Managed daily reports of transactions

• Ordered and stocked store merchandise

• Counseled, mentored, and disciplined staff

FedEx Office- Lead Center Consultant Feb. 2017-Jan. 2021

• Team leadership skills

• Consult with customers to assist their needs for project requests

• Accept, release, handle, package, and ship packages through FedEx systems

• Use computer software programs to assist in project creations

• Phone etiquette in assisting customer orders and proper customer service for questions and related business matters.

• Responsible for daily deposit procedures/cash and paperwork handling

• High paced working environment/ multi tasking

• Responsible to open/close a Tier 3 store alone

• Responsible to secure perimeters

• Willingness to assist other stores when needed

Publix Super Market- Pharmacy Technician (6 years), various departments (4 years) Aug. 2005- Sept. 2015

I worked at Publix for 10 years, serving my dedicated customer service skills in various departments. Always willing to accept a challenge, I have the tendency to help out wherever I am needed, as well as the willingness to learn new things quickly. In my time with the company I worked in several departments. I also became a certified Pharmacy technician, in the state of Florida (6 years). I work diligently alone, in addition to a team environment. I take pride in providing customer satisfaction.

• Data entry skills and telephone etiquette

• Called insurance companies for patient resolution

• Detail oriented with accuracy and efficiency

• Empathetic and intuitive with patient care and building trust within customer relations

• Responsible with conflict resolution and making sound decisions under pressure

• Multi-tasking

• Willingness to help fill in other stores when in need

Sunglass Hut- Supervisor Nov.2012- Jun. 2014

• Sales representative providing product knowledge and up selling

• Commission based for high end product

• Daily deposit procedures/cash/bank handling

• Responsible to run a store alone- open to close

• Responsible for daily sales and cash out reports

• Responsible for cash voids/ void reports

• Efficiency in training new hires

Education

High School Diploma June 2008

Lehigh Senior High School

Skills

Customer Service Leadership, Proven Phone Etiquette, Licensed Pharmacy Technician (no longer valid), Sales, Cash Handling, Data Entry, Report Tracking, Effective Problem Solving, Conflict Resolution, Relentless Work Ethic, Extremely Personable and Empathetic

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