Melissa Ferrell

High Point, NC *****

adz29v@r.postjobfree.com

+1-434-***-****

Registered Medical Assistant seeking a rewarding position where my education, leadership skills and customer service experience can provide excellent patient care and support the facility as a whole. Work Experience

Registered Medical Assistant (RMA)

Oak Street Health - High Point, NC

November 2022 to Present

• Certified Phlebotomist

• Provide Excellent Patient Care

• Rooming Patient

• Strong Problem Skills

• Complete tasks in a timely manner

• Team Player

• Schedule and manage appointment

• Chart prep

• perform EKG'S

• Experience working with telemedicine

Medical Assistant Front and Back Office

Triad Adult and Pediatric Medicine - High Point, NC April 2018 to Present

• Administered injections

• Obtained and recorded vital signs

• Assisted with performing patient check in & check out • Gathered documents for patient's chart

• Documented patient records for provider in EHR (All Scripts)

• Performed basic lab tests such as INR checks and glucose checks

• Performed EKG's

• Gained knowledge and experience performing Prior Authorizations for patients

• Contracted patients to verify appointments

• Called in prescription refills

• Provided patient education on various tests, procedures and medications Retail Salesperson/ Lead

Aramark (Starbucks)-High Point University - High Point, NC October 2016 to March 2017

• Promoted to lead a team of six employees in operations and processes

• Performed cash handling with accuracy, safety and security

• Managed supplies and inventory

• Responsible for opening duties involving set up and ensuring cleanliness and order

• Greeted customers, answered questions and accurately inputted their order

• Maintained clean environment for customer satisfaction Retail Salesperson

Goody's - South Boston, VA

February 2013 to October 2016

• Received and processed cash, check, charge/credit payments

• Provided courteous customer service

• Assessed customers' needs and assisted with locating merchandise Family Caregiver

Self-Employed

March 2010 to September 2016

• Managed medication administration

• Assisted with ADLs

• Observed patient's condition for any changes

• Provided empathetic companionship

• Prepared meals for nutritional needs

• Kept room clean and sanitized

Education

A.A.S. in Health Science

ECPI University - Greensboro, NC

May 2018

Skills

• EKG (3 years)

• Thoughtful problem solving

• Great interpersonal skills

• Patient Care (4 years)

• Venipuncture (3 years)

• Courteous customer service

• Works cohesively with a team

• RETAIL SALES (3 years)

• Obtain and record vital signs

• CASH (4 years)

• RECEPTIONIST (6 years)

• Microsoft Word (3 years)

• Capable of following directions

• Perform routine laboratory tests

• Strong work ethics

• Accurate cash handling

• Allscripts

• Works well under pressure

• Trained in medical office procedures

• Organize and maintain inventory

• Perform phlebotomy

• Medical Office Experience (3 years)

• Adhere to HIPAA guidelines

• Attention to detail

• Medical Scheduling (2 years)

• Insurance Verification (2 years)

• Phlebotomy (3 years)

• EMR Systems

• Active listening to build rapport

• Injections (4 years)

• Vital Signs (2 years)

• Intermediate Microsoft Office

• CMA

• CUSTOMER SERVICE (6 years)

• Medical Records (2 years)

• Ability to stay on task

• Work with a diverse population

• Effective communication

• File and manage patient's charts

• Knowledgeable of medical terminology

• Order medical supplies and materials

• Administer injections

• Displays leadership and maintains order

• Perform urinalysis

• Certified in CPR

• CPR (3 years)

• Accurately document patient results

• CPR Certified

• Experience in empathetic patient care

• Medical records

• Customer service

• Medical terminology

• HIPAA

• Vital signs

• Retail sales

• Leadership

• Cash handling

• Cash register

• Laboratory experience

• EMR systems

Certifications and Licenses

NRCMA

First Aid Certification

RMA

Certified Medical Assistant

CCMA Certification

CPR Certification

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