Customer Service Nursing Assistant
Resume:
HEATHER L. LANG
*** ****** ****** **** ** ***** 256-***-****
***********@*******.***
Seeking to obtain a position utilizing my extensive medical background to transition to an office setting related to medical coding and billing.
EXPERIENCE
MARCH 2022- PRESENT
HOMEHEALTH AIDE- COMPANION, PERSONAL CHOICES
Responsible for day-to-day tasks due to clients’ limited mobility including, but not limited to, bathing and dressing, light housekeeping, laundry, dishes, and other needs to ensure clients' home is safe and a healthy well-being is provided. Administer medication, schedule doctor’s appointments, transport clients to medical appointments and provide one-on-one companionship and community involvement. Assist with financial tasks such as paying bills, managing accounts, and purchasing needs for personal care and home use.
MAY 2011- PRESENT
HOMEHEALTH AIDE- COMPANION, mothers love homecare
Responsible for day-to-day tasks due to client’s lack of mobility including, but not limited to, bathing and dressing, full care of home to ensure safe and a healthy well-being provided. Administer medication, schedule doctor’s appointments, transport clients to medical appointments and provide one-on-one companionship and community involvement. Assist with financial tasks such as paying bills, managing accounts, and purchasing needs for personal care and home use.
DECEMBER 2013- MARCH 2022
HOMEHEALTH AIDE- COMPANION, HELP AT HOME LLC
Managed day-to-day tasks due to clients’ limited mobility including, but not limited to, bathing and dressing, light housekeeping, laundry, dishes, and other needs to ensure clients' home is safe and a healthy well-being is provided. Scheduled doctor’s appointments and assisted with financial tasks such as paying bills, managing accounts, and purchasing needs for personal care and home use.
JULY 1999- DECEMBER 2013
ENVIRONMETAL SERVICES/DIETARY MANAGER/CNA, REHAB SELECT AT ALBERTVILLE
Worked in various roles throughout tenure with this company.
ENVIRONMENTAL SERVICES DIRECTOR, 1999-2005 – Directed housekeeping program to maintain positive, safe, clean environment; established standards and work procedures; planned schedules and assigned hours; recruited, interviewed, selected, hired, evaluated, and terminated staff; trained and supervised staff; maintained payroll; inspected and evaluated physical facility needs; reported unsafe conditions; prepared budgets and worked reports; tracked inventory and created requisitions and ordered replacements; maintained required records; performed quality assurance checks; responded to additional emergencies and needs for the facility.
DIETARY MANAGER, 2005-2007 – Ordered, prepared, and served meals in accordance to control procedures and dietary restrictions; complied with regulatory agency standard, including federal, state, and accrediting agencies; followed HIPAA regulations and resident right policies; monitored meals and inspected special diet trays to ensure accuracy; evaluate kitchen and dietary area for upkeep, supply control, cleanliness, and safety; completed forms, reports, evaluations, and studies; planned menus and controlled food costs; maintained appropriate documentation in resident medical records; recruited, interviewed, selected, hired, evaluated, and terminated staff; trained and supervised staff; maintained payroll; performed any other duties related to the position as needs arose.
CERTIFIED NURSING ASSISTANT, 2007-2013 – Maintained patient care; turned and moved patients; gathered medical supplies; provided patient baths and grooming needs including brushing hair, teeth, shaving, etc.; fed patients and documented food and liquid intake; checked vital signs including blood pressure and heart rate; answered patient calls and provided excellent patient bedside care; documented information and kept confidential records; cleaned rooms and linens; stocked supplies; assisted with some medical procedures; transported patients; assisted with wound care; operated under the safety procedure guidelines; mentored and trained incoming CNAs
EDUCATION
AUGUST 2022- PRESENT
OFFICE ADMINISTRATION AAS MEDICIAL BILLG AND CODING
GADSDEN STATE COMMUNITY COLLEGE
Courses Included: Word Processing, Spreadsheet Applications, Medical Billing and Coding
2009-2013
MAC CERTIFIED
2007-2014
CERTIFIED NURSING ASSISTANT
2007-2014
MENTOR TRAINING CERTIFICATE
2006-2013
OSHA CERTIFICATION IN HAZARDS MATERIAL DISPOSAL AND CONTAINMENT
2005-2007
SAFE SERVE CERTIFICATION
SKILLS
Very punctual with great time management
Great communication skills (oral and written)
Experienced with care for individuals with mobility and medical needs
Great customer service and patient care
Experience leading and mentoring
Records management and confidentiality
Extensive medical setting experience
REFERENCES
DR. TIMOTHY C. MCDOWELL
SUPERVISOR, MOTHERS LOVE HOMECARE LLC
SANDRA S. SMITH
SUPERVISOR, PERSONAL CHOICES
*******.*****@*****.***
FAY D. WILSON
SUPERVISOR, PERSONAL CHOICES
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