Customer Service Administrative Assistant

Sashani Donaldson

Over River District, Sign P.O, St. James. 876-***-**** adz29d@r.postjobfree.com Multi-skilled Administrative Assistant with over 6 years of experience providing outstanding customer service and administrative support. Possess a certificate in restaurant service as well as an in-depth knowledge of customer service, looking to leverage my expertise to join your organization as a customer service representative.

Professional Experience

IBEROSTAR ROSEHALL RESORTS & SPA

(2014- PRESENT)

Administrative Assistant, May 2021 - Present

● Complete and email monthly reports for the department to their corporate offices.

● Respond to emails regarding department daily operations.

● Assist department head with administrative support. Restaurant Supervisor, July 2018- July 2020

● Scheduled and directed staff in daily work assignments to maximize productivity.

● Efficiently resolved problems or concerns to the satisfaction of all involved parties.

● Continually monitor the restaurant and take appropriate action to ensure food quality and service standards were.

● Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

● Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guests.

● Ensured proper cleanliness was maintained in all areas of the bar and front of the house.

● Optimize profits by controlling food, beverage and labor costs on a daily basis.

● Built sales forecasts and schedules to reflect desired productivity targets. Chief Hostess, February 2015 – July 2018

● Complete daily reports for staffing and manning.

● Collaborate with human resources to recruit new employees for the department.

● Assist with the completion of monthly inventories.

● Assist with completion of employee’s fortnightly payroll.

● Complete and email monthly reports for the department to their corporate offices.

● Respond to emails regarding department daily operations.

● Write duties and responsibilities for hostesses. Hostess, January 2014 – February 2015

● Greeted an average of 300 guests per day at the door and escorted them to their tables.

● Presented the restaurant’s daily specials to tables, and sold customers on popular drink options, contributing to a 20% rise in drink sales that year.

● Provided excellent customer service and fostered warm relationships with repeat customers.

● Communicate with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests leave happy.

● Assisted in preparing the dining area ahead of each service.

● Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable.

● Ensured dining services ran smoothly by checking on tables and informing servers or management of any guest concerns.

Education

● YOUTHS ENHANCEMENT SERVICE ( March 2013- September 2013)

● MUSCHETT HIGH SCHOOL (2006 -2011)

Qualifications

Administrative Professionals Certification

Team Jamaica Certification

National Vocational Qualification of Jamaica Certification (NVQJ) Restaurant Service

Caribbean Examination Council (CXC)

Mathematics 3

English 2

Information Technology 2

Social Studies 3

Chemistry 3

Biology 3

Physics 3

Additional Skills

● Proficient in Microsoft Suite and Google Suite.

● Effective Communication Skills.

● Interpersonal Skills.

● Problem Solving Skills.

● Active listener.

References

Vilma Grant Wallace – 876-***-****

Principal

Over River Dist

Sign P.O

St. James

Michelle Lopez – 876-***-****

Teacher

3-4 Fort Street

St. James

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