Norma S. Simons

Northville MI 481**-***-*** **** adz28l@r.postjobfree.com linkedin.com/in/norma-simons-improve-results

Automotive quality system consultant

Quality Management Systems Continuous Improvement Project Management Process Optimization

Highly organized and resourceful business leader and consultant with comprehensive experience in instructing in statistics and quality using instructor-led and on-line formats.

Focused professional with a strong background in devising and implementing strategic plans and lean/six sigma methodologies to drive organizational improvements for Fortune 500 companies. Experienced in creating and employing a Six Sigma strategy for an organization to maximize output and minimize cost and apply proven methodologies to determine and overcome the root cause of quality issues. Worked for over 25 years in manufacturing facilities implementing quality management systems and solving problems. Articulate communicator; exhibiting excellent organizational and interpersonal skills at all levels.

Core Competencies

Experience in APQP, PPAP and Quality Core Tools

Designed Training Materials

Program/Project Management

Instructional Systems Design

Strategic Planning & Execution

Quality Management Systems

IATF Implementation

Adult Learning Theory

Highly Proficient in Microsoft Office

Management Practices

Change Management

Lean / Six Sigma Methodologies

Organizational Development

Highly Motivated Problem Solver

Education

Master of Science, Operations Research

Wayne State University Detroit, Michigan

Bachelor of Science, General Sciences

University of the West Indies Kingston, Jamaica

Teacher's Certificate

Shortwood Teachers' College Kingston, Jamaica

Key Notable Accomplishments

Pioneered a 3-stage Six Sigma training and implementation process, attaining $150K to 300K in cost improvements per project for Goodrich Aerospace.

Delivered active support to 10 major companies in adopting performance metrics and problem-solving systems that helped in improving performance for 43 facilities of Daimler Chrysler.

Successfully created an 80% improvement in defects per million opportunities for Tenneco Automotive.

Introduced a custom team problem-solving system that helped reduce customer issues and complaints for Autocam by over 70%.

Consolidated and augmented internal processes, attaining a 200% improvement in cash flow for Tenneco Automotive

Facilitated a QFD project with an aerospace supplier, allowing them to win a 20-year contract with Boeing.

Acted as a crisis intervention consultant, which required improving processes and avoiding the closing of plant operations. In one example, the plant was losing over $1 million per month. I worked with about six cross-functional problem-solving teams, and we were able to stop the problems in about six months.

Corporate Lean Six Sigma, Trainer, And Consultant Experience

President & Primary Consultant Performance Innovation LLC, 2011 – Present

Overview: Conduct in-depth analysis to evaluate and assess client operations to determine and resolve existing issues. Liaise with consulting teams to create and implement individualized improvement strategies. Lead and deliver tailored training programs to client personnel enabling the development of problem-solving teams. Design systems and solutions using core metrics and customer feedback to provide immediate and long-term improvements.

Planned, established, and managed a consulting firm and led efforts to grow business and operations for industry clients.

Played a key role as a Master Champion Instructor for The Quality Group’s Lean Six Sigma blended learning program, resulting in $200K in average cost savings per project.

Visited and audited quality management systems, for sub-suppliers, documented test results and implemented corrective actions.

Organized 10+ Lean Six Sigma trainings around projects in manufacturing and aerospace for Green Belts and Black Belts.

Quality System Manager Constellium Automotive - Bellville, MI: July 2016 – Dec 2019

Overview: Defined, devised, and employed pertinent procedures related to quality management systems and associated processes. Planned and initiated internal audits for quality systems, products, and processes as well as closely evaluated data to make appropriate recommendations to optimize performance. Led root cause analysis to identify complex issues and took appropriate initiatives to overcome problems. Oversaw development and implementation of work instructions and procedures, leading to IATF Certification.

Developed and taught customized courses in APQP, SPC, PFMEA, MSA, and PPAP

Worked with management teams to create an integrated program management system.

Facilitated hands-on problem solving and process improvement projects.

Trained IATF process auditors

The organization gained IATF certification at the Corporate Office and facilities in Michigan, Atlanta, and Mexico.

Professional & Business Memberships

Fellow American Society for Quality

Elected Chair ASQ Education Division

Chair Quality Education Conference

Board Member Non-profit Organization

Additional Training & Certificates

Certified IATF Lead Auditor l ASQ Fellow ASQ Certified Six Sigma Black Belt ASQ Certified Quality Engineer ASQ Certified Reliability Engineer Received an award from AIAG for the contribution to the BOS manual Food Technology Certificate - University of Maryland Post Bachelor Fellowship, Quality Studies, Sweden

Training Programs Developed And Delivered

Reliability Engineering Business Operating Systems Poka-Yoke (Error Proofing) Design of Experiments Process Mapping Quality Function Deployment Process Capability Supply Chain Management 5S Leadership Development Measurement System Analysis Performance Metrics Superior Coaching Quality Management Lean Enterprise Process Failure Mode & Effects Analysis Design for Six Sigma Six Sigma – Green Belt Statistical Process Control Six Sigma – Black Belt Quick Changeover (SMED) Value Stream Mapping Kaizen Events Team Problem Solving

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