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Customer Service Social Media

Location:
New Hyde Park, NY
Salary:
$30/hr
Posted:
October 01, 2023

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Resume:

Subhash Gandhi

*** ******* ******, *** **** Park, NY 11040

718-***-**** OR 718-***-****

email: adz288@r.postjobfree.com

CAREER OBJECTIVE:

To seek a challenging position in dynamic public library, where as a team member, I can effectively utilize my previous experience in public & academic libraries, and skills in electronic information resources & community events.

PROFESSIONAL EXPERIENCE:

Reference & Instructional Services Librarian, Queens College (CUNY), Flushing, New York.

From Oct. 1997 to 2023

Temporary PT Librarian (Maternity leave position), Ossining Public Library, Ossining, NY

November, 2015 to August, 2016

Young Adult / Teens Librarian (PT), Great Neck Public Library, Great Neck. NY

From 2001 to 2012.

Young Adult / Reference Librarian, New Britain Public Library, New Britain, CT.

September, 1996 to 1998.

Synopsis of Responsibilities at Present and Previous Jobs:

Managed and administered day-to-day operations & functions of public & academic libraries to provide State-of-the-Art services, and resources in all formats.

Provided proactive and value-added reference, Bibliographic Instructions, and Reader’s Advisory assistance for patrons including topical research and material location in person, by telephone, and via email.

Promoted reader’s advisory virtually and through social media by designing, curating and maintaining themed book displays and staff picks shelf, posting book reviews, and other promotions to encourage reading.

Assisted users in the use of digital and print resources, design software, and other library technologies.

Maintained adult material collections and promoting Library resources, programs and services.

Ordered materials for adult programming including book discussion groups.

Taught a credit course in Information Literacy (LIB 100) since 1998.

Collected, organized and interpreted Database usage Statistics.

Organized promotional material/information, displays and activities, community relations, and special events.

Planed and conducted book discussions, class visits and other programs, and also Planned and Organized Community Events and Art Exhibitions

Assisted with the design and promotion of library programs for teens.

EDUCATIONAL BACKGROUND:

1993: Master's degree in Library & Information Science (MLIS) from the University of Western Ontario,

London, Ontario (Canada). (ALA-accredited degree)

Elective Courses: Online searching; Systems Analysis; Public Libraries; Digital Information Services.

1978: Master of Science (MS) degree in Earth & Environmental Science (Geology) from Punjab University,

Chandigarh (India)

Skills & Assets:

Hands-on experience with leading ILS, such as, Innovative Interface (Sierra) SirsiDynix, OCLC, etc.

Knowledge and hands-on experience with Learning Management Systems ; Moodle, Drupal, and ANGEL

Basic skills and hands-on experience with photography and video/multi-media production.

Taught several credit and non-credit course in Information Literacy and BI, and organized workshops.

Thoroughly familiar with principles of information literacy and retrieval,

Took professional development courses in Adobe Photoshop and Adobe Illustrations

Experience in planning, implementing, evaluating and assessing educational development programs.

Detailed-oriented and accurate with strong organizational skills to establish plans, manage multiple assignments and conflicting priorities, and meet deadlines.

Knowledge of modern office routines, troubleshooting of daily problems in public libraries, procedures, methods, equipment, and machines.

Strong analytical and decision-making skills; positive, optimistic attitude to influence a strong and effective management team; keen attention to detail and problem-solving abilities.

Evidence of analytical, organizational, communication, project, and time management skills and demonstrated ability to set priorities, meet deadlines, and complete tasks and projects on time and within budget and in accordance with task/project parameters.

Hands-on experience with leading software, e.g. MS Office Tools, SPSS; Dreamweaver, HTML;

MS Sharepoint; TALISMA (Customer Service Management software).

Knowledge of fundamental principles, practices, and emerging library trends of modern libraries

Established and maintained cooperative working relationships with library staff and community.

Hands-on experience with developing and implementing online learning objects and other instructional modules.

Knowledge of copyright and fair use principles as they relate to online and distance learning

Ability to work independently with little instruction; take initiative, anticipate problems, and solve issues in a timely manner.

Scholarly Works & Publications:

“Electronic Books (e-books): The Future of Ultimate Reading and Publishing”, published in Journal of Educational Technology Systems in January 2001.

"Proliferation and Categories of the Internet Directories: A Database of Subject Directories", published in Reference & User Services Quarterly (ALA Journal) in Spring 1998.

"A Wish Come True: Limiting PsychLIT Searches to Local Library Holdings", published in Behavioral & Social Sciences Librarian in June 1998.

"Internet Print Directories” published in CHOICE, April, 1999.

Research Projects & Grants:

Represented as CUNY Library Research Fellow under “CUNY-Shanghai University Exchange Program” in 2009.

Received a Research Grant of $4,600 from CUNY Faculty Research Office in 2000 to conduct research on Electronic Books (E-books) Reading Devices. (RocketBook, EveryBook etc.)

Received a Research Grant of $4,700 from CUNY Faculty Research Office in 1997 to develop and organize a series Workshops/ seminars for Science/Math Faculty in various CUNY Colleges.

Professional Development:

Attended annual conference/meeting of ALA and ACRL, and also National Online Meetings.

Regularly participated and attended various workshops and seminars on the latest techniques and

trends in Library technology by professional associations and commercial vendors. (on an average

6-7 workshops and seminars in a year).

References: Available upon request



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