Mary Asih Yeboah

**** ******** *** ********** ** 22309 . adz285@r.postjobfree.com. Mobile: 571-***-****.

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Dedicated to providing highest quality care to patients and clients

Skills

●Familiarity with medical terms and technologyProficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Epic, Cisco etc.

●Aptitude for learning new software and systems

●Excellent written and verbal communication skills (email and phone)

●Ability to multitask, organize, and prioritize work

●Attention to detail in data entry and record management.

●Customer service skills and telephone etiquette

●Decision making skills.

●Ability to work with little or no supervision

●Greeting Visitors

Work History

DBQ Reviewer/Medical Assistant, 11/2022 to present

Infinite Computer Solutions- Rockville Maryland.

●Review complex medical exam reports to confirm completeness and accuracy

●Document quality issues, and escalate to management as needed

●Interact with healthcare providers to provide report-specific feedback and assist in revising medical exam reports of veterans

●Review more complex cases that are escalated from other review team members

●Meet individual productivity goals

●Follow and maintain up-to-date knowledge of SOPs and policies

●Ability to navigate within companies various software platforms and trackers.

●Maintain a high degree of quality with each review as measured by internal quality auditing

●Perform other duties as assigned

●Writing provider feedback and interacting with providers.

Medical Administrative Assistant, 03/2021 to 03/2022

Patient First Urgent Care Center – Alexandria VA

●Maintained and updated patient records for accurate, current medical histories.

●Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.

●Supported office staff and operational requirements with administrative tasks.

●Conducted insurance verification and preauthorizations and managed patient charts.

●Organized paperwork such as charts and reports for office and patient needs.

●Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

●Followed up with insurance companies to secure timely payment.

Clinical Technician, 01/2019 to 03/2021

Inova Fairfax Hospital – Falls Church, VA

●Worked with physicians and nurses in patient care excellence.

●Monitored patients and maintained detailed records for physician review.

●Performed patient work-ups and assisted in minor office procedures.

●Assisted in implementation of customized care plans, focusing on patient wellness and comfort.

Customer Service Representative, 08/2016 to 09/2018

Emmnock Powercom LTD – Accra, Ghana

●Handled customer inquiries and suggestions courteously and professionally.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●Answered constant flow of customer calls with minimal wait times.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Responded to customer requests for products, services, and company information.

●Processed customer service orders promptly to increase customer satisfaction.

●Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High school certificate.

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