Julian A. Dallas

adz27z@r.postjobfree.com • **** MacIntosh Lane, Apt G. Maineville, Ohio 45039 • 513-***-**** COMPUTER & TECHNICAL SKILLS

Networking: Configuring Layer 2 and Layer 3 switches, configuring routers, setting up VLans, Creating Access Control Lists (ACLs) on firewalls or switches, Setting up access points Software: Adobe, Microsoft Office, Autodesk Products(Autocad, Navisworks, Revit, etc), Cadworx Operating Systems: Familiarity with Windows and Linux Programming Languages: Powershell, VBS

Security: Trend Micro, Crowdstrike, DarkTrace IDS, Cisco Umbrella Hardware: Dell laptops, desktops, Lenovo Laptops, HP servers Voip: Freepbx v13-16, Cisco 7545g, Polycom Soundstation 6000 EDUCATION

University of Cincinnati, Cincinnati, Ohio Graduated: August 2019 Bachelor of Science, Information Technology (IT) GPA: 3.0/4.0 Concentration: Networking/Systems

Cincinnati State, Cincinnati, Ohio Graduated: Spring 2014 Associate of Applied Science, Computer Network Engineering WORK EXPERIENCE

BSI Engineering, Sharonville, OH January 2023– present IT Administrator

• Lead the project to retire Trend Mirco Antivirus and upgrade to Crowdstrike

• Reduced total software vulnerabilities of the company from 100,000 to 22,000 in six months

• Investigated multiple detections and incidents, identified false positives, and whitelisted safe programs

• Configured the Crowdstrike Firewall rules and adjusted them based on department needs.

• Lead the project to upgrade FreePBX from version 13 to 16 and set up a phone server for our CDR site.

• Fixed multiple extensions that were unable to call out.

• Handled monthly server updates using WSUS and Connectwise automate

• Set up an FTP server and created a script to delete files older than 3 months to keep space on the server.

• Created deployment packages for multiple programs using PDQ Deploy.

• Maintained 8 printers and 10 conference rooms in each office

• Resolved issues for different Autodesk programs and other engineering programs.

• Fixed different computer hardware issues(replacing fans, screens, upgrading ram, etc)

• Resolve issues regarding network access, Email issues(releasing emails, locked accounts, etc), helping with blocked pages,

BSI Engineering, Sharonville, OH January 2019– December 2022 IT Specialist

• Monitored Trend and Cisco Umbrella daily for attacks and blocked websites

• Maintained our printers in each office

• Used Free PBX for setting up users’ desk phones and checking daily phone health.

• Resolve issues regarding network access, Email issues(releasing emails, locked accounts, etc), helping with blocked pages, and software installation

• Performed server maintenance

• Kept Track of software licenses and computer hardware

• Set up Duo (Two-Factor Authentication) for users on phones

• Experience using work ticketing systems: OSTicket University of Cincinnati, Cincinnati, OH March 2017 – December 2018 IT@UC Integrated Service Desk – Co-Op Student Worker

• Level 1 service desk support for faculty, student, and staff users

• Resolve issues regarding network access, Outlook, logins, and accessing Websites

• Assist callers in Setting up VPNs on multiple devices (laptops, tablets, phones)

• Set up Duo (Two-Factor Authentication) for users on phones

• Experience using work ticketing systems: Team Dynamix and Footprints

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