Customer Service Data Entry
Resume:
Jessica Hilt
I take pride in helping others.
Dayton, OH 45414
adz26h@r.postjobfree.com
Having many years experience in Customer Service, Management and Office Administration. This is a passion and joy to learn new things. Helping others through everyday life and treating people with the care and concern they deserve.
Willing to relocate to: Dayton, OH - Florida
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
ERA PETKUS WEISS - Vandalia, OH
October 2022 to March 2023
Collect rent payment put the information for the maintenance in the property files and bill outs for maintenance payments received entered into Tenant files print out payments for any bill out and payroll collect escrow payment and place them in the different banks and enter all income into quickbooks build websites and advertise for company answer calls direct to person or take message or scheduling maintenance calls fax filing property management scheduling showings staging application process
(Contract)
Human Resources Recruiting Specialist
Veracity resource and staffing - Dayton, OH
May 2022 to September 2022
I started as as a scheduler and they promoted me to Recruiting Specialist I upload all documentation into their profile on the app I help with the application process I do FBI/BCI background check and I upload
(onboarding) those as well and puts them into the electronic system I also do the electronic fingerprinting I do on call 12 hours on the weekends and I have also covered the shifts at the front of the office for staffing and trained for facility scheduling
Office Administrator
Ray of Light Counseling - Vandalia, OH
November 2021 to February 2022
• Patient Intake,Billing, collection of co-pays, front desk administration office duties, insurance verification, insurance processing of claims, scheduling.
• Using Therapy Notes EMR program for scheduling and demographic patient intake Front office desk
Dayton Optometric Center (Kettering and Dayton) - Dayton, OH August 2021 to October 2021
Front desk receptionist in a small practice I am responsible for Intake patients paperwork, input demographics,HIPPA, making charts and file scanning and faxing report/referrals,call make appointments for referrals patients/ request reports from other offices/doctors offices schedule appointment for multiple doctors for two different locations,run eligibility on insurance for medical and vision and payment systems closing down the office. Practice Manager
Kevin Horvath - Vandalia, OH
May 2017 to July 2020
I was the head person over the office my position included me to order supplies,refill Rx/ med tech,idc-10 codes,I was the training person for the Athena health EMR/program person if any issues happen with the EMR system,I answer/return all calls, I verify all insurance for eligibility of insurance and processed claims/collect copay,I took patients back to get their testing/vitals and then to the doctor, I did the billing/ accounts receivable for Ohio Medicaid,I did all the prior authorizations for every patients need,I trained each employee from never working in a doctors office to knowledge of the full office position,I would help business staff with entering account receivable into quick books/bookkeeping programs to keep info for reconciling quarterly, medical records,HIPPA, I did the QB testing for ADHA/ADD/DX testing program on the patient,,knowledge of office equipment/all office duties,referrals to other doctors or testing/ counseling,Retrieve lab results, maintain office security by following safety procedures and controlling access via the reception desk,Scheduling appointments, triaging phone calls to patient cases on EMR, scheduling patient tests, FMLA PAPERWORK / Disability forms for different requirements. Bar Manager/Bartender
Dayton Dragons - Dayton, OH
March 2017 to May 2017
Manage the bar bartending stock customer service any bar complaints ordering or items closing down the bar
Bartender/Bar Manager
Whiskey barn - Dayton, OH
February 2016 to February 2017
Head bartender
Front Desk Receptionist
Dixie Dental - Dayton, OH
August 2015 to February 2017
Answering phone calls, transferring calls, setting appointments conforming appointments, data entry, filing paperwork, helping patients with any type of concerns Stock Associate
Bath and bath works - Huber Heights, OH
November 2016 to January 2017
Stocking pulling, back stock, reclaim items, stocking self for sales and reorganize stock, unloading of the storage truck
Office Administrative Manager
ProCare Movers - Dayton, OH
October 2008 to July 2015
• All office administrator work,answered phone to set appointments, order supplies, sold moving and cleaning jobs and Did the payroll,HR, Hiring and firing of employees. Insurance claims.
• LLC for this company
• Managed two companies with this LLC, a moving company and a cleaning company.
• A contract with a realtor if the home was leased out the clean in and out was included and the move so I was able to obtain multiple contracts under Remax
• Owner/operator
Customer Service/Management
Flamingos - Dayton, OH
March 2004 to October 2008
Served as an assistant that helped with any the needs of clients and booked appointments, filed paperwork, daily duties of services in office as to answer phones, setting appointments and events Customer Service / Banquet Manager
Catering gold - Dayton, OH
November 1996 to March 2004
Assist with wedding and events set up and break downs and catered to clients needs during the events Education
Associate in Business management
Sinclair Community College
2012 to 2016
High school diploma or GED in Basic curriculum
Meadowdale High School - Dayton, OH
August 1994 to May 1998
Skills
• Athenahealth (5 years)
• Accounting (10+ years)
• QuickBooks (10+ years)
• ICD-9 (7 years)
• Microsoft Excel (10+ years)
• Computer literacy (10+ years)
• Time management (10+ years)
• Customer service (10+ years)
• Administrative experience (10+ years)
• Microsoft Office (10+ years)
• Word processing (10+ years)
• Office experience (10+ years)
• English (10+ years)
• Medicare (7 years)
• Clerical experience (10+ years)
• Dental office experience (2 years)
• Medical receptionist (10+ years)
• Supervising experience (10+ years)
• Cash handling (10+ years)
• Cash handling (10+ years)
• Customer support (10+ years)
• Retail sales (10+ years)
• Sales (10+ years)
• Benefits administration (10+ years)
• Computer networking (10+ years)
• Leadership (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft Outlook (10+ years)
• iOS (10+ years)
• Mac OS (10+ years)
• Outbound sales (10+ years)
• Google Docs (10+ years)
• Microsoft Access (10+ years)
• Research (10+ years)
• Employment & labor law (10+ years)
• Recruiting (7 years)
• Medication administration (10+ years)
• Customer service
• Accounting software
• Healthcare management
• Cleaning (10+ years)
• Medical billing
• Office manager experience
• Accounts receivable
• Employee orientation
• Medical records
• Data entry
• CPT coding
• Laboratory experience
• Practice management
• Organizational skills (10+ years)
• Communication skills
• Driving
• Customer Service (10+ years)
• Office Management (6 years) (10+ years)
• Retail Sales (5 years)
• Housekeeping (7 years)
• Sales (7 years)
• Office receptionist (10+ years) (10+ years)
• Office Equipment (10+ years) (10+ years)
• Stocking (8 years)
• Customer Relations (10+ years) (10+ years)
• Practice Management (10+ years)
• Healthcare Management (7 years)
• Insurance Verification (10+ years)
• EMR Systems (10+ years)
• Medical Office Experience (10+ years)
• Medical Records (10+ years)
• Medical Scheduling (10+ years)
• ICD-10 (10+ years)
• Accounts Receivable (10+ years)
• Human Resources (10+ years)
• Medical Coding (10+ years)
• Medical Billing (10+ years)
• Accounts Receivable (10+ years)
• Dental Receptionist (2 years)
• Data Entry (10+ years)
• Phone Etiquette (10+ years)
• Laboratory Experience (5 years)
• Medical Terminology (10+ years)
• Oarrs (6 years)
• Scribe (7 years)
• CPT Coding (7 years)
• Documentation review (10+ years)
• Multi-line phone systems (10+ years)
• Front desk (10+ years)
• Accounts payable (10+ years)
• Typing (10+ years)
• Windows (10+ years)
• Intake (10+ years)
• Dentrix (2 years)
• Presentation skills (5 years)
• Personal assistant experience (10+ years)
• Management (10+ years)
• Intake (10+ years)
• Epic (10+ years)
• Case management (10+ years)
• Employee Orientation (10+ years)
• Management (10+ years)
• Eaglesoft (2 years)
• Food service (6 years)
• ERP systems
• Windows (10+ years)
• Banquet Experience
• Bartender (10+ years)
• Filing
• Social media management
• Computer skills (10+ years)
• Patient monitoring
• Public relations
• Home health
• Behavioral health (5 years)
• Caregiving (10+ years)
• Anatomy knowledge
• Records management (10+ years)
• Employee relations
• Financial services
• Ethernet
• Landscaping
• Horticulture
• Guest services
• eClinicalWorks (5 years)
• Eaglesoft (2 years)
• NextGen (3 years)
• Dentrix (2 years)
• Carecloud (2 years)
• Allscripts (5 years)
• EHR systems (10+ years)
• TherapyNotes (2 years)
• Insurance verification (10+ years)
• HIPAA (10+ years)
• EHR systems (10+ years)
Assessments
Office manager — Proficient
May 2022
Scheduling and budgeting
Full results: Proficient
Data entry: Attention to detail — Completed
May 2022
Maintaining data integrity by detecting errors
Full results: Completed
Filing & organization — Proficient
May 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Completed
December 2022
Influencing and negotiating with customers
Full results: Completed
Analyzing data — Completed
May 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Outside sales — Proficient
December 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical terminology — Proficient
May 2022
Understanding and using medical terminology
Full results: Proficient
Nursing assistant skills — Completed
May 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Completed
Basic computer skills — Completed
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bookkeeping — Completed
May 2022
Calculating and determining the accuracy of financial data Full results: Completed
Bartending — Proficient
July 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Mechanical knowledge — Proficient
July 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Recruiting — Proficient
May 2022
Managing the candidate sourcing and selection process Full results: Proficient
Case management & social work — Proficient
May 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Working with MS Word documents — Proficient
May 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
HR: Compensation & benefits — Completed
October 2022
Knowledge of compensation and benefits programs
Full results: Completed
Scheduling — Proficient
October 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Protecting patient privacy — Proficient
December 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Home health aide skills — Proficient
May 2022
Providing care to patients in a home setting
Full results: Proficient
Recruiting — Proficient
September 2022
Managing the candidate sourcing and selection process Full results: Proficient
Delivery driver — Proficient
April 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Social media — Proficient
May 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Medical billing — Completed
May 2022
Understanding the procedures and forms used for medical billing Full results: Completed
Managing accounts in QuickBooks — Completed
May 2022
Using QuickBooks software to manage business financials Full results: Completed
Protecting patient privacy — Proficient
May 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Cleaner fit — Proficient
July 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient November 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Clinical judgment — Completed
May 2022
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed
Medical billing — Completed
June 2023
Understanding the procedures and forms used for medical billing Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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