ADESEWA M. FAGBOHUN

070******** adz267@r.postjobfree.com

PROFESSIONAL SUMMARY

I am currently a Communications/Admin officer at Cradle to Crayon British school. During my time as a communications/Admin officer at Cradle to Crayon British school, I write and distribute content on several social media platforms to promote the school and to reach a larger audience. Hence, I am the connecting bridge between the public, the organization, and the media to ensure the brand which in this case is the education and facilities we offer, stands out.

I am also a Well-qualified customer care representative proficient in communication. I have an efficiency-driven and organized team orientated mentality and dedication to customer satisfaction, business goals and sales excellence.

WORK HISTORY

CRADLE TO CRAYON BRITISH SCHOOL

Communications/Admin Officer –SEPTEMBER 2021- Current

Maintain good relationship between parents and management.

Manage social media accounts

Resolving conflicts or any other issue in the school as they occur

Handle scheduling, record-keeping and reporting

Communicate with parents, regulatory bodies and the public

Content creation and follow-up on the performance of the content created

Prompt response of e-mails, phone calls and inquiries

Writes letters, display information and termly calendars OLAM INTERNATIONAL

Customer Care Representative September 2020 – August 2021 Expressed appreciation for patronage, inviting and encouraging customer return visits. Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Managed quality communication, customer support and product representation for each client.

Suggested new product options to customers requesting service cancellations, improving retention by at least 40%.

Assisted customers with product complaints.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Answered customer telephone calls promptly to improve on-hold wait times. OLAM INTERNATIONAL

Data Entry Officer/ Personal Assistant to the GM August 2020 - Strengthened traceability, maintaining organization systems for contracts, records, reports and agendas.

Appropriate and detailed record Entry and Keeping of All farms activities, e.g. Farm feeds, Sales records, Inventory control etc.

Verify and Log receipt of Data.

Reconciling All Inventory as well as records with the Data inputted into the Company Created databases and spreadsheets to improve inventory management and reporting accuracy.

Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Customer

Input data into Olam database system for all applicable customers and conducted follow-up on all cases recorded within 72 hours.

Improved office efficiency, managing client correspondence, record tracking and data communications.

BLEECH REPORTS

Writer & Content Editor, Event Host Osun state University, Nigeria January 2017 - December 2018

Spearheaded production of page content such as visuals and text copy to meet project specifications.

Collected, defined and translated user requirements into project designs and implementation plans.

Researched and updated all required materials for an eye catching Event reports. On multiple occasions, anchored Red carpet events as a major front line interviewer. EWA FASHION BLOG - Personal blog

Blog handler and content creator

LAGOS STATE PROPERTY AND DEVELOPMENT CORPORATION

Intern Lagos, Nigeria June 2017 - September 2017 EDUCATION

BACHELOR OF SCIENCE DEGREE INDUSTRIAL RELATION AND PERSONNEL MANAGEMENT Osun State University

Osun state, August 2018

SENIOR SECONDARY SCHOOL CERTIFICATE

MARANATHA COLLEGE

TRIKANIA KADUNA, May 2013

SKILLS

Relationship-building

Good understanding in managing people and situations. Excellent problem solving and creative thinking skills. Excellent customer service and Orientation.

Good public Relation, Interpersonal and communication skills REFREES

Available on request

Contact this candidate