Property Manager Customer Service
Resume:
Emily Henley
**** ****** *****, *****, ** *****
(phone) 731-***-****
(email) **********@*****.***
Experience Closing Agent
August 2020-present – Old South Land Title Company 398 N. Main St. Ste. A., Crestview, FL 32536
-Input all contracts for purchases, refinance and HELOC orders
-Order title and lien searches
-Order surveys and provides certifications
-Post-close all files to include lender approval and fund disbursement
-Disburse all owner and lender policies after closing
-Electronically record all necessary closing documents
-Send out required wire transfers and checks secure banking information
-Balance all files by follow up with the trial balance and outstanding disbursement reports
-Perform residential home and property closings when needed Private and Personal Banker
March 2017-August 2020 – FNBT Bank
Suite 100 Division and Retail Departments
885 S. Ferdon Blvd., Crestview, FL 32536
-Maintain confidentiality concerning all facets of my position per bank policy
-Proficient with Jack Henry software including Silverlake and Xperience programs
-Performs excellent customer service to all clients while completing transactions including deposits, withdrawals, certified checks, change orders and loan payments
-Account openings, closings and maintenance for personal, business, trusts, CD’s and IRA’s
-Completes check orders, account transfers
-Maintains night drop, vault including weekly shipments and ATM balancing
-Current notary stamp for Florida
-Projects for bank operations such as bank campaigns and marketing spreadsheets Financial Services Representative
March 2016-December 2016 – Citizens National Bank
200 Forks of the River Parkway, Sevierville, TN 37862
-Maintain confidentiality concerning all facets of my position per bank policy
-Proficient with Jack Henry software including Silverlake and Xperience programs
-Performs excellent customer service to all customers while completing transactions including deposits, cash advances, withdrawals, account closings, check orders, account transfers, and loan payments
Assistant Community Manager/Leasing Manager
February 2015-January 2016, Brookside Properties (Viera Cedar Bluff Apartments)
424 N. Cedar Bluff Rd., Knoxville, TN 37923
-Maintain confidentiality concerning all facets of my position pertaining to property management
-Proficient with One Site Software
-Proficient with Microsoft Office: Word, Outlook, PowerPoint and Excel
-Proficient with Lease Hawk Training
-Organize resident events and outreach marketing
-Assume property manager role(s) when property manager is not present
-Assist the manager with the general administration of the property along with performing related management functions with the daily operations of the apartment community
-Responsible for numerous activities in profiling tenants, renting, leasing and in charge of move out procedures, conducts market surveys
-Strong knowledge of examining leases and rental agreements
-Strong abilities in profiling evictions, rent collection, in charge of rent roll and bank deposits
-Follow up on delinquent rent, prepare late notices and initiate eviction procedures as necessary
-Maintain good tenant/owner relations by utilizing professional communication at all times
-Proficient with appointment setting of prospective residents, identifying their housing needs, interviewing them to determine eligibility, showing vacant units and property amenities, preparing leases and conducting move ins and move outs, collecting rent from residents, verifying amount paid, depositing rent checks and sending verified information to the corporate office
-Handle residents' questions, complaints and concerns while taking the necessary steps to resolve the situation
-Help maintain an efficient operation of the property consistent with loss prevention and corporate office policies and procedures, even during understaffed periods
-Handle all telephone inquiries, responding to all online leads, setting appointments, showing and renting units, processing the move ins, executing renewals and handling move outs
-Active in conducting move in and move out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and appearance Financial Service Representative
September 2014-February 2015
Woodmen of the World
9724 Kingston Pike Ste. 1005, Knoxville, TN 37922
-Life Insurance Licensed
-Product knowledge including whole life, term life, universal life, youth term, annuities, and IRA's
Assistant Community Manager
March 2014-September 2014
Freeman Webb Realtors (Crestridge Apartments)
800 Longview Road, Knoxville, TN 37919
-Maintain confidentiality concerning all facets of my job pertaining to property management
-Proficient with One Site Software
-Proficient with Microsoft Office: Word, Outlook, PowerPoint and Excel
-Proficient with Yield Star Software
-Proficient with Lease Hawk Training
-Organize resident events and outreach marketing
-Assume property manager role(s) when property manager is not present
-Assist the manager with the general administration of the property along with performing related management functions with the daily operations of the apartment community
-Responsible for numerous activities in profiling tenants, renting, leasing and in charge of move out procedures, conducts market surveys
-Strong knowledge of examining leases and rental agreements
-Strong abilities in profiling evictions, rent collection, in charge of rent roll and bank deposits
-Follow up on delinquent rent, prepare late notices and initiate eviction procedures as necessary
-Maintain good tenant/owner relations by utilizing professional communication at all times
-Proficient with appointment setting of prospective residents, identifying their housing needs, interviewing them to determine eligibility, showing vacant units and property amenities, preparing leases and conducting move ins and move outs, collecting rent from residents, verifying amount paid, depositing rent checks and sending verified information to the corporate office
-Handle residents' questions, complaints and concerns while taking the necessary steps to resolve the situation
-Help maintain an efficient operation of the property consistent with loss prevention and corporate office policies and procedures, even during understaffed periods
-Prepare purchase orders, coding and processing vendor invoices for payment, sending documentation to the corporate office and following up on vendor payment inquiries
-Handle all telephone inquiries, responding to all online leads, setting appointments, showing and renting units, processing the move ins, executing renewals and handling move outs
-Active in conducting move in and move out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and appearance Assistant Community Manager
Dec. 2012- Feb. 2014
Blue Ridge Property Management (Overlook at Allensville Square) 293 Mount Drive, Sevierville, TN 37876
-Maintain confidentiality concerning all facets of my job pertaining to property management
-Proficient with One Site Software
-Proficient with Microsoft Office: Word, Outlook, PowerPoint and Excel
-Organize resident events and outreach marketing
-Assume property manager role(s) when property manager is not present
-Assist the manager with the general administration of the property along with performing related management functions with the daily operations of the apartment community
-Responsible for numerous activities in profiling tenants, renting, leasing and in charge of move out procedures, conducts market surveys
-Strong knowledge of examining leases and rental agreements
-Strong abilities in profiling evictions, rent collection, in charge of rent roll and bank deposits
-Follow up on delinquent rent, prepare late notices and initiate eviction procedures as necessary
-Maintain good tenant/owner relations by utilizing professional communication at all times
-Proficient with appointment setting of prospective residents, identifying their housing needs, interviewing them to determine eligibility, showing vacant units and property amenities, preparing leases and conducting move ins and move outs, collecting rent from residents, verifying amount paid, depositing rent checks and sending verified information to the corporate office
-Handle residents' questions, complaints and concerns while taking the necessary steps to resolve the situation
-Help maintain an efficient operation of the property consistent with loss prevention and corporate office policies and procedures, even during understaffed periods
-Prepare purchase orders, coding and processing vendor invoices for payment, sending documentation to the corporate office and following up on vendor payment inquiries
-Handle all telephone inquiries, responding to all online leads, setting appointments, showing and renting units, processing the move ins, executing renewals and handling move outs
-Active in conducting move in and move out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and appearance References Available upon request.
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