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General Manager Customer Service

Location:
Bonita Springs, FL
Posted:
October 01, 2023

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Resume:

Summary

I have enough credits in business management to have earned past an administrative degree in that field but my strongest assest is my strength in dealing well with people, from customers to employees. I am also quick to learn and work well under pressure and make decisions quickly in a fast paced environment. I am through in my work and take pride in a job well done.

Employment History

Head Cleaner

M & E Cleaning Services • Cape Coral, FL 05/2021 - 09/2023 I helped the owner launch the company from the ground up and became the head cleaner after starting in a part-time weekends only capacity. I trained all new hires, followed up on all newer employees and their cleans implementing a check list I developed with the owner. I acted as a liaison with many of the home owners and property managers. Medical Records Clerk

Associates in Nephrology • Fort Myers, FL 03/2021 - 07/2021 I kept up patients medical records, set up referrals (ingoing and outgoing), mailed out communications, transferred over records from one software program to the new one as the office was transitioning over. Merchandise Associate

Lowe's Home Improvement • Fort Myers, FL 10/2020 - 04/2021 I worked to both set and maintain bays according to plan o grams. Cleaned and stocked bays daily daily and did planned resets as needed. I assisted all customers as needed in finding merchandise throughout the store or directed them to the correct person who could assist.

Remodel Associate

Anderson Merchandisers • North Port, FL 07/2020 - 10/2020 I set modes according to plan o grams and reset the merchandise accordingly. I also was charged with following up behind the other merchandisers work before their bays could be released back into service. This was a limited engagement contract job that only lasted until the store was completed. Food Server

South West Events Center • Bonita Springs, FL 03/2020 - 05/2020 Food and drink server for events. Closed due to COVID. Printing Press Assistant

QUAD • Flora, IL 11/2019 - 03/2020

I operated a printing press in a bindery. Also worked in a mail room as needed. Assembly Line Worker

Hella Electronics • Flora, IL 11/2018 - 11/2019

Assembled computer components for automobiles.

Cashier/Customer Service

SPEEDYWAY GAS STATION • Flora, IL 04/2018 - 11/2018 Greeted customers, rang on the register and did inventory on a daily and weekly basis and stocked inventory. Crystal Tucker

adz24y@r.postjobfree.com

239-***-****

Ft Myers, FL

Crew through Company Supervisor

RA Gray Inc • Edwardsville, Illinois 05/2000 - 02/2018 I started here while I was attending SIUE so I started as a crew person with a horrible availability and through the years worked my way up to Company Supervisor overseeing two of his restaurants before he purchased a third in Ferguson, MO. I then stepped down to become a General Manager at that store as it needed all of our attention. I will explain in person my reason for leaving.

Shift Manager through General Manager

Foley Foods • Mattoon, Illinois 01/1997 - 01/2000

I started for Foley foods after my time in the Navy came to an end and after a short time was promted to become a Store Manager and then a certified General Manager. I was one of the youngest General Managers that anyone in our region of McDonalds has ever heard of. I made bonus in a store that had never even turned a profit before for the O/O and learned many things while running that store, from profitibility, purchasing and hiring/retention as well as book keeping. We attended monthly staff meetings, managed our own books and turned in weekly ledger reports and monthly accountingreports and well as P&L reports. As a GM you are responsible for everything in the store from the hiring, training, marketing to the maintenance of all equipment and physical plant of the store. Crew thru Management

Five Star Foods • Altamont, Illinois 01/1993 - 01/1996 I started as a crew person and worked my way up through Crew Trainer, Zone Manager and then to a Shift Manager before I left to go to the Navy. I also worked in their Effingham, IL stores. The stores have been sold to the Lender Organization who own them currently.

Professional Skills

Microsoft Office

Education

St. Elmo High School

St. Elmo JR. SR. High School • Saint Elmo, Illinois Graduated 12/1994

Graduated early as part of the Honors Program.

Naval Basic Training

Basic Training • Waukegan, Illinois Graduated

08/1996

Entered as a E1, was promoted to a E3 in basic and was studying for my test to be advanced to E4 Petty Officer while in last few weeks of Basic and in C School. I was also the first female recruit to win the military excellence award. Naval Advanced Training

C School Training • Waukegan, Illinois Graduated

12/1996

Hospital Corpsman Training

Business Management

SIUE • Edwardsville, Illinois Graduated

05/2003

Between my attendance at SIUE and all of the courses and classes I have taken at Hamburger University through McDoanlds Corporation I actually surpass an administration degree by 12 credit hours or more but I need to return to school and pay a school to compile them all together for me.



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