Customer Service Data Entry

Joelene Hess

724-***-**** ************@*****.*** 618 Hunters Ln, Bradenville, Pa

Summary

Friendly and analytical Customer Service Representative with over 10 years of experience handling technical and non- technical customer inquires in various situations. Excellent interpersonal skills, conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. I can either work on my own or a great team player. Problem solver. I am very dedicated, skilled and reliable. For the past 7 years, my husband and I have owned and operated a commercial cleaning company. Experience

State Cleaning Solutions Export, Pa

Data Entry/Customer Service 04/2007 - 05/2008

Collected, recorded, and processed customer orders received from sales department Demonstrate clear attention to detail with minimal errors Established method to consolidate client data from multiple sources and eliminate duplicate data to streamline processes and increase departmental efficiencies

Perform general clerical duties, including phone answering and document typing Enter data to include all new information and changes to old information Verizon Uniontown, Pa

Customer Service/Sales Representative 08/1999 - 05/2002 Gained in-depth knowledge of company’s product offerings to provide reliable and trusted assistance to hundreds of customers daily, helping them make informed decisions for their phone services. Top 12 in sales in Pa

Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently

Davis Supermarket Greensburg, Pa

Vault Clerk/ Customer Service 12/1987 - 08/1999

Play an integral role in customer service

Collect payments and handle petty cash

Processed customer utility bills, Western Union, Money orders, Pa Lottery, Check cashing count and balance cashier teals

count and balance vault

vault deposits and took in cash and coin from money trucks Skills

Customer service, Proficient in SAP, Sales

Education

University of Pittsburgh at Greensburg Greensburg, Pa minored in Psychology, Bachelor's degree in science 12/1995

Contact this candidate