ROBIN LINTON

602-***-****

ROBINLINTONØ@GMAIL.COM

EXPERIENCE

MARCH 2012 - NOVEMBER 2019

TECHNOLOGY SUPPORT SPECIALIST - GLENDALE ELEMENTARY SCHOOL DISTRICT

• Served as a primary point of contact for customers seeking technical assistance.

• Performed level support based on directives from supervisor and work orders from District employees.

• Conducted routine installation, maintenance, and support to end-user devices, network connectivity, and application support as appropriate. Areas of technology support include:

• Hardware repair (desktop computers, laptops) Network topology, wireless connectivity, Standard operating system installation and troubleshooting Root-cause analysis, Telephony

• Software/application support. Audio/visual hardware (projectors, interactive displays)

• Collaborated with Information Technology Department staff for projects and resolving issues requiring level II or specialized support.

• Coordinated with schools and departments organization-wide for resolving technology- related requests and implementing projects.

• Communicated with highly proficient communication and customer-service focused skills in person and electronically.

• Documented relevant work order information, resolution, communication with IT Department staff and customers.

MARCH 1999 – FEBRUARY 2012

TECHNOLOGY ASSISTANT - WASHINGTON ELEMENATRY SCHOOL DISTRICT WITH THE USE OF MICROSOFT OFFICE PRODUCTS (EXCELL, POWERPOINT, PUBLISHER AND WORD) I,

• Provided State and District mandated Technology instruction to kindergarten through 8th grade students.

• Provided basic computer skills to small adult groups as an effort to keep them up on the latest technology requirements so they could better help their students. 2

IN THE LAST 20 YEARS, WHILE WORKING IN THE FIELD OF EDUCATION, I DID A LOT OF DESKTOP PUBLISHING. FOR EXAMPLE:

• Banners, Signs

• Honorary Certificates for any reason, Promotion Announcements, Spelling bee winners

• Programs for Conventions, Music Performances

• Member Rosters

• Worksheets

EDUCATION

In July of 2012, after I started working for Glendale Elementary School District, I was required to get A+ certified in hardware/software repair and replacement, or I would lose my position. I worked night and day reading book after book learning everything so I could pass two tests. In January 2013, I went back to work, after the winter break, completely certified to continue working at GESD.

1990 MEDICAL ASSISTING SCHOOL IN FLAGSTAFF ARIZONA CERTIFIED MEDICAL ASSISTANT

SKILLS

Performed multiple, technical tasks.

• Prepared and maintained accurate records, maintaining, troubleshooting, and repairing technology equipment including software applications and operating systems

• Utilized professional communications, etiquette, and documentation.

• Am flexible in working with others in a wide variety of circumstances

• Able to work with a wide diversity of individuals; work with a variety of data; and utilize a variety of types of job-related equipment.

ACTIVITIES

• Taught myself how to work with an online EMR program, ‘OptiMantra”, for making one doctors office go completely digital.