AB

ANGELA BOOTH LEWIS

adz23j@r.postjobfree.com 404-***-**** Decatur, GA 30034

My objective is to prove and show my talents, professionalism and capabilities, in which I have acquired in the many years of retail and business management. I am a motivated and proven accomplished performer in both retail and business management. I am a sales leader skilled in coaching and leading my team to higher levels. I am a firm believer in coaching and developing my entire team to maximize sales and minimize loss, through exceptional customer service, committed leadership and consistent policy and procedure training. I have a proven fast track of progression. YOUR TEAM IS ONLY AS GOOD AS THEIR LEADER!

Budgetary Planning

CRM and Office Management Software

Technical Proficiency

Goal Setting

Training and Development

Managing Operations and Efficiency

Employee Development

Team Building

Onboarding and Orientation

Work Planning and Prioritization

Hiring and Training

Teamwork and Collaboration

Verbal and Written Communication

Employee Coaching and Motivation

Scheduling and Coordinating

Goal Setting

Sales Leadership

Merchandise Strategizing

Store Opening and Closing

Retail Operations

Loss Prevention

Cost Control

Financial Statement Review

Originality and Creativity

Customer Service Management

Administrative Management

Policy Development and Enforcement

Business Leadership

Finance and Accounting Oversight

GENESIS FIRE AND WATER

RESTORATION Tucker, GA

OFFICE MANAGER

01/2022 - 02/2023

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Updated details in company database by keying in customer contacts and delivery dates.

Managed office inventory and placed new supply orders. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.

Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications. Solicited vendor quotes to determine optimal material purchase pricing. Managed office budget to handle inventory, postage and vendor services. Summary

Skills

Experience

Conferred with business leaders to evaluate needs and strategize operational improvements.

MRS A'S BOUTIQUE Atlanta, GA

OWNER

01/2011 - 01/2019

Promoted business on social media platforms to maximize brand identity and generate revenue.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Resolved issues quickly through meticulous research and quick decision making.

Conferred with customers to understand needs and finalize purchase orders.

Kept records for production, inventory, income and expenses. Kept up-to-date on regulatory changes affecting business operations. Developed business and marketing plans and prepared monthly financial reports.

Set pricing structures according to market analytics and emerging trends. Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Reconciled daily sales and financial transaction reports and prepared bank deposits.

Leveraged social media to expand market reach and facilitate sales agent recruitment.

Maintained functional and orderly building areas to deliver professional appeal to customers.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Interviewed, trained, and supervised employees.

Developed business from ground up and prepared records and operations for smooth handover to new owners.

Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.

Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise. Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.

Coordinated with webmaster to develop website and create online advertisements.

RUE21

MANAGER

04/2015 - 05/2017

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Resolved customer problems by investigating issues, answering questions and building rapport.

Strengthened work flow productivity by hiring, managing and developing top talent.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Improved store status by implementing process improvements and identifying performance gaps for corrective action. Oversaw store operations while generating $125,000 in monthly sales. Implemented succession planning by training and developing 6 associates into leadership positions.

Assessed, optimized and elevated operations to target current and expected demands.

Boosted sales by 18% by cultivating customer rapport and delivering superior customer service.

Achieved sales quota by incorporating social media and brand marketing. Diminished total loss by implementing effective operational improvements.

LIMITED TOO / JUSTICE Atlanta, GA

STORE MANAGER/STORE SALES

LEADER

04/2006 - 09/2011

Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Improved profitability by executing daily, weekly and monthly floor plan changes.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Organized and updated schedules to optimize coverage for expected customer demands.

Taught junior employees how to meet operational and sales goals with proactive strategies.

Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel. Oversaw daily staffing needs and handled scheduling for store employees. Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.

Demonstrated knowledge of audit and compliance standards. Enhanced sales by implementing merchandising and promotional improvements.

Positively impacted product relevance through careful distribution, merchandising and display techniques.

Minimized financial discrepancies by accurately controlling monthly operations budget.

Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions. Monitored team sales targets and addressed deficiencies. Boosted security throughout store to reduce shrink and discourage theft. Built talented and successful team that increased department sales. WHITE HOUSE/BLACK MARKET NEW

ORLEANS, LA.

Manager

05/2003 - 08/2005

Trained employees on additional job positions to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.

Delivered level of service to customers in effort to build upon relationships for future clients.

Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.

Interviewed, hired and trained new employees.

Supervised staff performing daily activities.

Set challenging yet attainable goals to encourage continuous staff development.

Reviewed and analyzed financial reports to determine appropriate action. University of Lafayette Louisiana Lafayette, LA

Associate of Applied Science in Business Communications 05/1990

St Mary's Academy New Orleans, LA

High School Diploma

05/1987

REFERENCES

TAMMY TOOMER /BUSINESS OWNER 678-***-****

Education and Training

References

JAMES ARCHIE /DISTRICT SALES MANAGER/TWEEN BRANDS 678-***-**** COACH DENNIS WATKINS/STEPHENSON H.S. ATHLETIC DIRECTOR 678-***-**** JUDI DEWALT / OWNER OF NATURAL DISCOVERIES 941-***-****

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