M

Dee

Meadows

252-***-****

adz237@r.postjobfree.com

Maysville, NC 28555

SUMMARY

Outgoing Office Administrator with 15 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Well-rounded Office Administrator possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Project Management

Operations Management

Spreadsheet Development

Human Resources

Meeting Coordination

Telephone Reception

File Maintenance

Office Supply Management

Mail Handling

Administrative Support

Staff Management

Database Entry

Bookkeeping

Travel Coordination

Technical Support

Workforce Management

Scheduling

Business Administration

Report Preparation

Document Scanning

Customer Engagement

Word Processing

Lindsey/SAP/Appfolio Expertise

Scanning and Copying

Event and Meeting Planning

Strategic Planning

Customer Relationship Management

(CRM)

Planning Events

Sorting and Labeling

Office Administration

Business Correspondence

Budget Support

Billing and Coding

Office Management

Performance Improvement

Maintaining Accounting Ledger

Schedule and Calendar Management

Inventory Management

File Organization

Supply Inventory

Salesforce Management

Time Management

Mail Routing

EXPERIENCE

Office Administrator

New Bern, NC

New Bern Housing Authority/ Jun 2008 to Current

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Processed financial documents, contracts, expense reports and invoices. Replenished office supplies, placing new orders for restocking to maintain inventory. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Created memos, letters and other documents, fostering internal and external communication.

Filtered emails based on importance and escalated issues to leadership. Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.

Automated office operations by managing client correspondence and data communications.

Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.

Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.

Explained company personnel policies, benefits and procedures to employees or job applicants.

Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.

Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency. Coordinated onsite training events with outside vendors and online webinars. Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed. Greeted visitors warmly, handled inquiries and provided general information about the company.

Composed correspondence such as letters, emails, memos, reports and other documents.

Organized and maintained filing systems, including electronic databases and records. Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Assisted with budget preparation by providing data entry support into financial tracking system.

Maintained customer confidence and protected operations by keeping information confidential.

Processed invoices on a timely basis according to established procedures. Prepared special reports by collecting, analyzing and summarizing information from various sources.

Provided assistance with the planning of events such as staff meetings or conferences. Scheduled appointments for senior management team members using Outlook calendar system.

Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.

Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.

Reviewed employee time sheets for accuracy prior to submission for payroll processing. Controlled access to restricted areas within the office building through issuing visitor badges.

Ordered office furniture when necessary following approval from management team. Performed clerical duties such as photocopying, faxing and scanning documents. Organized monthly staff meetings ensuring agendas were distributed in advance. Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.

Created PowerPoint presentations for internal use or external clients when required. Resolved customer inquiries and complaints requiring management-level escalation. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated work to staff, setting priorities and goals. Reviewed completed work to verify consistency, quality and conformance. Produced thorough, accurate and timely reports of project activities. Recruited and trained new employees to meet job requirements. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assigned work and monitored performance of project personnel. Planned and led team meetings to review business results and communicate new and ongoing priorities.

Interviewed prospective employees and provided input to HR on hiring decisions. Mediated conflicts between employees and facilitated effective resolutions to disputes. Organized team activities to build camaraderie and foster pleasant workplace culture. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Evaluated individual and team business performance and identified opportunities for improvement.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Proposed or approved modifications to project plans. Analyzed business performance data and forecasted business results for upper management.

Created and managed budgets for travel, training and teambuilding activities. Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.

Stayed up to date on market trends, prices and vendor options. Developed relationships with vendors to gain best terms for procurement, refurbishing and rebuilding machinery and equipment.

Cultivated productive relationships with suppliers and maintained open communication.

Assessed department needs and implemented plans for sourcing supplies. Gathered, input and analyzed data to evaluate trends and make proactive adjustments to policies.

Supported procurement for civil engineering squadron maintenance and repair contracts.

Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations.

Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.

Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.

Conducted market research in order to identify potential suppliers and obtain competitive bids from them.

Negotiated contracts with vendors in order to secure the most favorable terms possible. Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.

Reviewed requisitions submitted by internal stakeholders for accuracy and completeness.

Evaluated products and services offered by vendors based on factors such as price, quality, availability, reliability.

Maintained an up-to-date database of approved suppliers along with their contact information.

Processed payments to suppliers within established timelines while ensuring accuracy of invoice details.

Generated periodic reports related to procurement activities for senior management review.

Provided training sessions to staff members regarding procurement processes and best practices.

Ensured that all purchases were made in accordance with organizational policies and procedures.

Researched new sources of supply in order to improve cost savings opportunities. Coordinated with other departments in order to resolve discrepancies between orders placed and deliveries received.

Participated in meetings with vendors in order to discuss upcoming projects or changes in requirements.

Analyzed spending patterns across various categories in order to identify areas where cost savings can be achieved.

Assisted internal stakeholders with resolving any queries related to procurement activities.

Implemented strategies for reducing costs associated with purchasing goods and services without compromising on quality or service level agreements. Performed regular audits of existing contracts and purchase orders against actual usage data collected from various departments within the organization. Identified opportunities for improving efficiency throughout the entire procure-to-pay process flow.

Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.

Prepared and processed purchase orders for supplies, equipment and services. Managed inventory control, material control, accounting and supply reports. Tracked orders and confirmed system lead times, delivery dates and costs. Reviewed requisition orders, verifying terminology and specifications for accuracy. Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners. Inspected and evaluated quality of purchased items to resolve shortcomings. Discussed defects and delivery problems with suppliers to negotiate refunds. Mitigated logistics deficiencies, resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers. Shortened delivery times by proposing new logistics structures and procedures. Determined material requirements based on specific production lines and requirements.

Entered order details into system and inputted updates accordingly using Lindsey. Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids.

Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Drove customer feedback to deliver information to management for corrective action. Reviewed and approved vendor invoices.

Added new vendors and products into system and keyed in special shipping codes when needed.

Traced missing material and shipments through vendor and customer communications.

Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples. Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.

Cut customer returns and complaints by identifying and terminating poor-quality suppliers and vendors.

Diminished merchandise production down time, ensuring quality control while verifying assembly and creating new packaging.

Managed director's calendar and prepared meeting agenda and materials. Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.

Coordinated meeting and work schedules for staff teams and executives. Managed external contacts and kept track of periodic communication needed for priority actions.

Made travel arrangements for employee trips and conferences. Created PowerPoint presentations used for diverse business needs. Created newsletters to share company updates and events. Reviewed and processed expense reports and invoices for accuracy and completeness. Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.

Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested. Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies. Coordinated communications between departments to ensure timely completion of projects.

Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.

Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary. Assisted with special projects such as researching topics or creating presentations for management review.

Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.

Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.

Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.

Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed. Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response. Prepared monthly financial statements according to established deadlines. Developed online databases for tracking customer contacts and sales leads. Created spreadsheets using Excel software programs including formulas, macros and pivot tables.

Researched industry trends and best practices related to administrative processes and procedures.

Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.

Processed accounts payable and receivable transactions accurately within set timeframes.

Maintained company confidence and protected business operations by keeping sensitive information confidential.

Opened, read and replied to e-mails, letters and correspondence on behalf of executives.

Set up meeting and event logistics for senior management and updated calendars. Screened phone calls for executives to instantly identify priority clients and filter out spam calls.

Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Managed and tracked expenses to meet company budget requirements. Revised and maintained master calendar to coordinate meetings across multiple time zones.

Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Managed daily invoices, reports and proposals.

Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Coordinated multiple schedules using online calendaring system. Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.

Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events. Facilitated communications by forwarding emails, transferring calls and filing documents.

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities. Leveraged word processing software to create proposals, letters and memos. Obtained signatures for financial documents and internal and external invoices. Conducted research and collected and analyzed data to prepare reports and documents.

Collaborated with internal teams to support long-term research, marketing and ad hoc projects.

Followed proper accounting and bookkeeping procedures to support audits. Made travel arrangements to provide executives seamless and travel policy-approved business trips.

Delivered optimal administrative, customer service and case management support. Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow. Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.

Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.

Executed special objectives and projects in response to executive team and board member requests.

Prepared invoices and drafted memos for executives. Compiled meeting agendas and supportive materials ahead of meetings. Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.

Reviewed incoming reports, applications and memos to determine workplace priorities.

Researched and prepared information for presentations to high-level executives. Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.

EDUCATION AND TRAINING

GED

Craven Community College

New Bern, NC

WEBSITES, PORTFOLIOS, PROFILES

newbernha.org

Contact this candidate