Sandra V. Lopez

**** *. ******* ******* ** Hulbert, OK 74441 973-***-**** adz22x@r.postjobfree.com

Experience

Claims and Collections Analyst

GC Services – Hulbert, OK (Remote) August 2023 – Present

•Answer daily email.

•Calculate and input balance transfers.

•Attempt to collect overdue payments.

•Provide customer service via email, or telephone.

Office Assistant

Auto-Spot LLC - Wood-Ridge, NJ September 2021 to May 2023

Managed daily data entry and kept clerical information accurate and up-to-date.

Prepared and edited documents to produce precise, accurate and professional communication.

Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Input data into spreadsheets and databases.

Utilized office management software to record and track customer information.

Completed clerical tasks such as filing, copying, and distributing mail.

Office Manager

Top Notch 1 Construction, LLC - Hackensack, NJ September 2010 to July 2021

Worked under deadlines in a fast-paced environment to plan and coordinate all aspects of the building process from hiring contractors to working with architects and vendors, including preparing estimates and sending them to customers.

Responsible for preparation and delivery of building permits and scheduling final inspections.

Hired office staff and completed employee payroll.

Accounts payable, including personal billing for companies owners

Answered telephone scheduled appointments, and provided customer service.

Customer Care and Sales

Time Warner Cable - Palisades Park, NJ August 2001 to July 2010

Managed customer accounts to secure customer satisfaction and repeat business.

Developed and maintained comprehensive understanding of products, services.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Met customer call guidelines for service levels, handle time and productivity.

Maintained up-to-date knowledge of product and service changes.

Educated customers about billing, payment processing and support policies and procedures.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering.

Promoted available products and services to customers during service, account management, and order calls.

Call Center Setting.

Verification Specialist

Certico Verification Services - El Segundo, CA October 2000 to May 2001

Verified client information by analyzing existing evidence on file.

Transferred data from employment applications to company forms.

Updated employee records with accurate, current information.

Obtained updated contact information from all subjects and verified data for accuracy.

Investigated candidate education and employment history claims to confirm eligibility for position.

Verified client information by analyzing existing evidence on file.

Transferred data from employment applications to company forms.

Updated employee records with accurate, current information.

Obtained updated contact information from all subjects and verified data for accuracy.

Investigated candidate education and employment history claims to confirm eligibility for position.

Customer Service Representative

Epochsystems.com - Santa Monica, CA December 1999 to October 2000

Responded to customer calls and emails to answer questions about products and services.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Processed debit and credit card and electronic check payments.

Educated customers on company systems, form completion, and access to services.

Sought out extra training opportunities to enhance customer relationship management abilities.

Approved and terminated customer contracts upon request.

Met customer call guidelines for service levels, handle time and productivity.

References will be furnished upon request

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