786-***-****

adz22m@r.postjobfree.com

www.linkedin.com/in/sindia-baptiste

Sindia Baptiste

Knowledge, Skills, and Abilities:

Administrative experience and basic knowledge of medical terminology

Basic computer skills, attractive to detail and very organized

Answers phones and emails, Relay message to staff members

Excellent customer service and communication

2014 - 2022

Medical Assistant

Bruce W. Cater V.A Hospital

•Coordinates and maintains overall patient flow

•Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner

•Receives patients and visitors in person or telephonically

•Analyzes situations to determine what decisions can be made or if advise of higher authority is needed

•Initiates, completes, and verifies patient eligibility for benefits

•Updates and verify insurance

•Updates and verifies demographic information

•Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff

•Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients

•Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities

•Coordinates and schedules patient appointments, consultations and referrals with other clinics, specialties, and inter-facility as appropriate

•Consult Management

•Serves as coordinator for questions including interpretation of policy

•Maintains patient's confidential records, copies, and file documentation

•Scans and enters information into VISTA, CPRS

•Work Schedule: Tour of duty 8am-4:30,12 hours shifts rotating weekends and holidays

•Interaction with patients/customers in a Medical/Clinical setting either by face to face or over the phone

•Part-time experience will be credited based on time actually spent in appropriate activities

•Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment

2011 - 2013

Medical Support

Medical Account System

Work to collect past due debt from consumers. May locate consumers who owe money to a client, inform consumers about overdue bills, negotiate for payment of money owed or track down consumers who owe money and try to collect it from them.

Cold call/ inbound calls and provides advise to clients as subject matter expert.

Maintains and updates customer information if necessary and provides excellent customer service.

Processing credit card with authorizations, types letters and provides administrative support.

Follows up on all claims filed with managed care companies and uses Microsoft word, excel, emails and creates databases.

Trained to help patients make financially feasible payment arrangements for the portions of their claims that are patient responsibility, either due to lack of coverage, co-insurance, or co-pays.

Maintaining patients records and updating their medical data both manually and electronically.

Verifying patient's insurance information

September 2012 - June 2023

B.A. in Art & Design

Miami Dade College

Creativity

Leadership

Organization

Problem solving

Teamwork