Customer Service Entry Level

Dylan F. Ward

**** **** **** ****** ********, New York 11210 Cell: 646-***-**** Email: adz22e@r.postjobfree.com PROFESSIONAL PROFILE

Seeking an entry-level position, a dynamic, progressive organization where I can contribute to the growth of the company through efficient customer/client service as well as engage in opportunities to further the company's goals.

EDUCATION

University at Albany, State University of New York Bachelor of Arts, Psychology, Associate in Business Graduation May 2023 GPA 3.2

Honors: Spellman Achievement Award

Relevant Coursework: Financial Accounting, Business Law, Social Psychology, Behavioral Neuroscience INTERNSHIP EXPERIENCE

Intern – Court Assistant, King's County Court, Brooklyn, NY Summer 2022 and 2023

• Maintained and filed documents related to official court processes

• Assisted and supported visitors to the court to ensure they received court documents

• Attended a variety of workshops related to law and court procedures to receive proper training

• Attended a variety of court hearings to learn about court procedures WORK EXPERIENCE

Sales Associate, Pacsun, Albany, NY November 2021 – May 2022

• Drove sales through promotion of various products as determined by management

• Provided efficient customer service through processing sales and return transactions for store clientele

• Organized store shelves to maintain store visual appeal and promote specific merchandise

• Prepared merchandise for sales floor by pricing or tagging Senior Camp Counselor, Mill Basin Day Camp, Brooklyn, NY June 2019 – August 2019

• Managed a team of junior counselors

• Led groups of children safely through variety of camp activities

• Collaborated with other camp counselors to design fun and enriching learning activities for campers

• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor ON-CAMPUS INVOLVEMENT

Member, Caribbean Student Association, University at Albany, Albany, NY January 2020 – May 2021

• Helped organize various student-led events on campus

• Recruited other members to participate in the association SKILLS

Computer: Microsoft Word, Excel, PowerPoint, Teams, Zoom

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