Brittany D. Chillers

**** ****** **. **********, ** 63033 314-***-**** 314-***-**** adz21f@r.postjobfree.com

Dedicated and focused Customer Service/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

SUMMARY OF QUALIFICATIONS

• Over seven years’ experience working in administrative/customer service environment

• highly skilled in overseeing company’s operations and achieving set goals

• Proficient in understanding marketplace needs and strategies needed to drive sales

• Hands-on experience with using Microsoft Word, Excel, Access, and PowerPoint Presentation applications.

• In depth knowledge of setting up meetings.

• Effective skills in payroll planning and scheduling

LEADERSHIP SKILLS

• Demonstrated ability to motivate and lead employees

• Proven ability to hire, select and train the right candidates

• Excellent communication skills

• Good organizational skills and the ability to multitask

PROFESSIONAL EXPERIENCE

Personal Service Counselor/Teller Together Credit Union-St. Louis, MO

July 2021-Present

• Engages with membership to build relationships, identifies financial needs and opportunities, and refers to appropriate products and services that are in the best interest of the member.

• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner.

• Works universally and collaboratively to achieve overall branch objectives.

• Proactively follows up on existing and potential membership appointments, loan leads and promotes the Credit Union to grow the business through outbound calls, community outreach and networking.

•Researches, troubleshoots, and resolves member inquiries and concerns.

• Maintains current knowledge of credit union products and services, procedures, policies, promotions and integrates them into daily activities and member conversations.

• Protects the Credit Union, all its assets and maintains member privacy by complying with safety, security, and legal and regulatory requirements.

• Completes all other tasks, assignments or functions as assigned and/or required.

Dispatcher/Emergency Call Receiver/Reservationist I AAA-Town and Country, MO January 2015- April 2021

●Exceptional ability to handle customers patiently and calmly especially during frustrating situations brought on by their inability to comprehend concepts.

●Excellent verbal communication and listening skills aimed at understanding customers' concerns completely and providing them with plausible situations effectively.

●Able to make decisions quickly and aptly, based on company’s procedures, customer service policies and individual situations.

●Set up reservations for customers, whether it is for car rental or hotel accommodation.

Admission Assistant l Saint Louis University-St. Louis, MO January 2015-May 2015

●Designed electronic file systems and maintained electronic and paper files.

●Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

●Standardized department filing system to increase efficiency.

●Completed all data entry for the Processing Department.

●Entered all inquiry cards for incoming and interested students.

●Worked in the processing department with High School and College Transcripts.

Leasing Specialist/Acting Site Manager l McCormack Baron –St. Louis, MO February 2014

●Secured an average of 20 rental agreements a month.

●Completed final move-in, move-out walk-through for tenants.

●Managed a community of nearly 179 units.

●Introduced and monitored effective lease renewal programs.

●Carefully screened applicants for tenancy.

●Worked with Market Rate, Tax Credit, and Public Housing Assistance Programs.

●Verified that all customer complaints were handled promptly and appropriately.

●Communicated effectively with owners, residents and on-site associates.

●Shipped items to different properties using UPS standard shipping labels.

●Trained and motivated leasing staff during bi-monthly training.

●Prepares and monitors budgets, prepares independently or directly assists in the preparation of property budget, monitors all budgets and grant expenditures, makes budget allocations, as well as prepares financial and administrative reports.

Sr. Sales/Stock Associate l UGG Australia-Chesterfield, MO August2013- Present

●Stocked and replenished merchandise according to store merchandising layouts

●Cleaned and organized the store, including the cash wrap area

●Trained 14 new sales and stock associates during Holiday season

●Identified potential shoplifters and alerted either management or security

●Educated customers about the UGG brand to incite excitement about the company’s mission and values

Lead Eyewear Consultant/Area Trainer l LensCrafters-Surrounding St. Louis area August2009- December2013

●Worked side by side with Optometrist and Ophthalmologist in perfecting patient’s eye sight

●Volunteered with the Gift of Sight program, where I helped give free eye exams and glasses to less fortunate patients

●Trained several districts in raising their monthly goals.

●Handled all customer relations issues in a gracious manner and in accordance with the company policies

Manager in Training Finish Line– St .Louis, MO November 2004-November2012

• Manage store operations by ensuring exceptional performance and excellent customer services

• Assist customers in all aspects of store services including handling complaints and inquiries

• Train and supervise employees

• Ensure banking is manage efficiently and cash and receipts are reconciled

• Manage weekly inventories

• Coordinate sales promotions and provide sales targets

ACCOMPLISHMENTS

• Created a set of strategies that helped minimize store costs by 12% thereby increased profits

• Hired and trained a group of ten people in the sales team to meet the need for new staff at Jamestown Mall

EDUCATION

Present

Saint Louis University – St. Louis, MO

GPA: 3.87

Major: Child Psychology Minor: Social Work

University of MO Saint Louis St. Louis, MO

August 2007-Graduated May 2011

GPA: 3.57

Major: Business Management Minor: Administration

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