BILEL SKHIRI

Married

** ***** ***

Address: Rue Mohamed Fadhel Ben Achour

N 13, 2070 – La Marsa – Tunis – Tunisie

Phone: +216-**-***-***

adz219@r.postjobfree.com

EDUCATION

**** – 2011 Business English Diploma

Institut Supérieur des Etudes Appliquées en Humanité de Tunis, Honorable 2008 Bacalaureat Degree in ARTS

Marsa Erriadh college With Honors

PROFESSIONAL EXPERIENCES

Since April 2022: Senior Admin & HR assistant in SAMSA-IT

*Admin:

- Mail management (sorting, reception, distribution)

- Management of various administrative tasks

- Management of various assigned pojects in Odoo platform

- External collaboration (visitors, candidates, customers and service providers) and internal

(collaborator, housekeepers, and support functions)

- Organizing appointments, team events, national or international trips and meetings and follow up their updates.

- Booking transport and accommodation (Hotels reservations, flight booking…)

- Visa request preparation & follow up with TLS center & the German embassy

- Ordering & maintaining stationery and IT equipment.

- Receiving and transmitting telephone communications

- Supportting the different members of the team (Tunisian & German members)

- Attending meetings with senior management

- Preparing letters, presentations and reports.

- Supporting the CEO’s of the company in various tasks & projects

- Various documents translation from to (English, French, Arabic)

- Preparation of presentations: formatting, printing, binding

*HR:

- Assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents.

- Supportting all internal and external HR-related inquiries or requests.

- Editing & Publishing different job ads in various job portails

- Collaborating with the recruitment agencies

- Reviewing & selecting the received candidates CV’s

- Running interviews & reporting to the CEO

- Onboarding the new staff update their records

- Management of the various requests from employees (work certificate, visa file, pay slip, CNSS declaration certificate, days off, sick leave & annual holidays, etc.)

- Editing & delivering the employees contracts

- Follow-up of purchases of work equipment for new recruits (pc, telephone, office equipment, etc.)

- Maintain digital and electronic records of employees.

- Schedule meetings, interviews, HR events and maintain agendas.

- Coordinate training sessions and seminars.

- Preparation and distribution of end-of-year gifts to the employees

- Distribution of restaurant tickets to the employees

*Finance:

- Timesheet follow up for all the employees (TN & German)

- Monthly Timesheet billing preparation

- Assisting the Acounting & Financial department in different tasks (collecting vendors invoices

& uploading it into Odoo, displacements to lawyers, sworn translators, fiscal administrations…)

- Management and monitoring of cash expenses

- Control and validation of supplier invoices payment

- German Vendor bills creation in Odoo

- Management of the relationship with the banks

Jully 2021 - Avril 2022: Internal Sales Representative in MAXTRADE INTERNATIONAL

- Communicating with customers, making outbound calls to potential customers, and following up on leads.

- Understanding customers' needs and identifying sales opportunities.

- Quotings preparation and sending it to customers

- Answering potential customers' questions and sending additional information per email.

- Keeping up with product and service information and updates.

- Creating and maintaining a database of current and potential customers. February 2021 - June 2021: Customer Care Specialist (UK/USA) in Assist Digital

- Providing everyday client support by responding to inquiries by phone and/or digital channels

(emails, chat) in English & French languages

- Managing and resolving customer complaints (reservation, cancellation, modification, refund, relocation ...)

- Documenting all information according to standard operating procedures

- Maintaining and improving performance by adhering to standards and guidelines

- Updating job knowledge by studying new service descriptions; participating in educational opportunities

01/01/2018 - 30/11/2020: Administrative officer in Novallia Maghreb

- Follow up & organisation of administrative files

- Assisting the production manager based in France in all her administrative needs (files, emails, dashboards, translation, back office ...)

- Cutting up Englih & French texts (Code, Decree, decision…)

- Preparation of monthly BVRP’s.

- Filling up the Data-Base with the excel files and other informations.

- Translation of different documents (English, French & Arabic )

- Management of mailing (editing, replying..)

31/10/2017 - 31/12/2017: Technical-Commercial in STUDI INTERNATIONAL

- Preparation of expressions of interest (Prospections) relating to international projects.

- Preparation of offers related to international projects (Sorting and updating the CVs of the engineers / project managers / coordinators ... / preparation of projects references ...).

- Translation of the different documents (English, French, Arabic)

- Process information (collect, classify and update).

- Design a dashboard.

- Realize the administrative management of the mail.

- Helpline.

06/11/2013 – 19/05/2017: Data Base Administrator / Redactor in ETAI TUNISIA

- Translation of various documents from English into French and vice-versa.

- Redaction & preparation of English articles.

- Phoning & answering customers received phones from all over the world (China, Australia, USA, England, Canada, Germany, Russia…) guaranteeing their satisfaction.

- Checking & converting various received multi-lingual documents (English, French, Russian, Deutsh, Turkish, Chinese…) then inserting it into Excel files after correcting the arising mistakes.

- Inserting the Excel files into the company software system before sending it to the clients

- Editing Conformity reports of the documents on the related softwares

- Mailing, files creation & publication

05/2013: Human resources assistant in OVERPRINT company (Mission)

- Preparation of the employees contracts

- Following up the employees attendance pointing

- Preparation of employees badges

- Preparation of the order books related to good customs control

- Hotline continuing in Arabic, French & English

03/2012 - 04/2013: International HR, Administrative & Financial assistant (Office Manager) in MCT-CRO company (MENA EXPERT)

*Admin:

- Management of the customers hospitality in MCT

- Order Management / Banquet from suppliers, couriers ...

- Hotline continuing in English / French / Arabic

- Organizing the movement /travels of the company employees at national and international

- Management and resolution of any technical problems arising in the subsidiary MCT Tunisia.

- Management of all type of suppliers (Tunisie Telecom, Topnet, Orange, Tunisiana, Freight, cleaning lady ...) and invoices tracking (payment of invoices)

- Working with the legal representative of the company in the contracts of employees, contracts of the office renting (following up the rent of office payment, the bail ...), various administrative documents of the company (The order book, the commercial register of the company, the certificate of exemption ...)

- General and specialized translation (translation of documents related to the project team)

- Assisting the country manager and the MCT team in all their needs

- Planning professional meetings

- Organization of the hospitality of foreign sponsors in the airport and the management of their accommodation (hotels reservation)

*HR:

- Editing & Publishing different job ads in various job portails

- Organisation / Filing folders candidates

- Managing the first candidates interviews in the recruitment process and selecting them through the assessment of their levels in English

- Reporting the interviews outcome to the CEO’s

- Editing the employees contracts

- Tracking the employees leave / sickness via a produced file

- Train the teams on the Group's internal financial and administrative policies

- Preparation and distribution of end-of-year gifts to the employees

- Distribution of restaurant tickets to the employees

*Finance:

- Management of fees and expenses of the company employees at Tunisia and at other subsidiary countries of MCT (Lebanon, UAE, Egypt, Dubai, Morocco)

- Management of bills and expenses of MCT with a produced trace file

- Managements of the timesheets of MCT employees at Tunisia and at other subsidiary countries of MCT

- Managing the preparation and submission of the sponsors monthly bills

- Management of monthly cost analysis of the company and the employees via a specific file

- Management the payments of subsidiaries in Tunisia and abroad

- Management of uploading/downloading any type of document (administrative, financial & accounting, legal, ...) to/from the MCT Box Server

- Management of negotiating the services fees provided by MCT suppliers

- Management of controlling the company budget

- Working with the accountant on monitoring the checks, the status of the fund money and the invoices tracking

01/2012 - 03/2012: Tele-Operator for the 3G BROTHERS HOLDING - TREGI TUNISIA

- Updating the English language profile for the marketing of cosmetic products to Anglophonic

- customers (U.S.A, Australia, Canada, England ...)

- Telemarketing/Selling cosmetic products to Anglophonic / Francophonic customers. 07/2011 - 12/2011: Administrative Assistant at SIMOP company

- Administrative and organization of meetings

- Taking appointments for the company customers

- Working on the internal monitoring data / Software of the company

- Attending professional & promotional meetings within Tunisian and foreign companies

- Preparation of maintenance contracts

- Following up the payment of the maintenance bills for the contracted companies with SIMOP

- Hotline continuing in English / French / Arabic

12/2010 - 02/2011: Assistant accountant for Carrefour – Tunis Hypermarket Finances & Accountancy Department:

- Assistant Accountant

- Invoices verification

- Working on the software and invoice management fees 07/2010: Training in ATB Bank: DTCO Charguia agency, Department of Management of international credits:

- Management of bidding records for the Tunisian and foreign companies.

- Follow-up of administrative files

- Email verification (swift messages)

LANGUAGES

• English: Mastered (Advanced level) (Read, Written, Spoken)

• French: Mastered (Read, Written, Spoken)

• Arabic: Mother tongue

COMPUTER TOOLS

• Office: Word, Excel, Power Point, Outlook, Lotus Notus & the creation of database and monitoring tables

• WEB: Navigation & targeted research

• Operating systems: Windows7, 98, 2000, NT, XP,Vista PERSONAL QUALITIES

Competent, highly motivated, autonomous, dynamic, punctual, disciplined and team spirit VARIOUS

*Driving License since 2019

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