TAMIKA BOND-TEAGUE

**** ******* **** ***** ****** MS 38654 901-***-**** adz20h@r.postjobfree.com

Resourceful skills and experience with Management, Supervisory, Leadership, Customer Service, and Administrative Assistance. Providing to meet and exceed goals and resolve issues within a timely manner. Maintain high levels of professionalism, efficiency, and the ability to support with clients, customers, management, and employees.

•MANAGEMENT/SUPERVISOR/LEADERSHIP; CUSTOMER SERVICE/ CALL CENTER

•WRITTEN AND COMMUNICATION SKILLS, ANALYTICAL SKILLS, CONFLICT/PROBLEM RESOLUTION

•MICROSOFT OFFICE – POWERPOINT, EXCEL, WORD

•DATA-ENTRY, QUALITY ASSURANCE, ATTENTION TO DETAIL; INBOUND/OUTBOUND CALLS – 90+, (Supervisor/Service Calls)

•SAP – SYSTEM APPLICATION AND PRODUCTS; WMS – WAREHOUSE MANAGEMENT SYSTEM

•FORKLIFT CERTIFIED

SUPERVISOR, ASM RESEARCH - WORK FROM HOME 03/2021 - CURRENT

MCDONOUGH, GEORGIA

•Handle counselings, meetings, and metrics of agent calls. Handle customer inquiries and complaint calls when transferred, for supervisor request. Provide best resolution for customers satisfaction. Document production of calls, monitor call times of agents, and update interactions agents have with customers. Approve time cards and pto request and schedules for agents.

•Help agents with troubleshooting issues with system failures. Reorder equipment for agents when needed. Develop and maintain a knowledge base of evolving products, telecommunications, and services.

CALL CENTER/CSR AGENT, TTEC WORK FROM HOME 10/2020 - 12/2021

MCDONOUGH, GEORGIA (BANK OF AMERICA) TIER 2 FRAUD AGENT

•Excellent customer service and technical support with communication skills, to provide assistance with transactions in customer support, troubleshooting, and customers orders online and over-the-phone. Process orders, validate card purchases, and provide tracking/confirmation numbers. Demonstrate marketing scripts and information to customers about products.

•Inbound calls, with high-call volume.Providing confidence to make the sale and upsells of products.

WAREHOUSE DISTRIBUTION SUPERVISOR, ELK LIGHTING (RELOCATED STEIN WORLD FACILITY CLOSED IN MEMPHIS, TENNESSEE) 02/2015 – 09/2019

RABUN GAP, GEORGIA

•Fully engage with processes on the floor to actively lead and supervise. Overseeing warehouse functions, such as shipping, receiving, picking, packing, and stocking. Responsible for all daily and monthly production activities within the warehouse. Responsibility of ensuring the schedules are correctly implemented and the jobs are completed properly. Conduct the operations in a manner which promotes safety, conduct daily/weekly safety meetings before shifts start. Make schedule of shipping and freight departments, verify that shipments and returns are adequately processed. Communicate with vendors, carriers, and customers, within regarding pending, overdue, and delayed deliveries and shipments. Create BOL's - Imports And Exports.

•Assist in maintaining the safety and security of the facility and employees. Supervise and assist the operations team leads to help achieve production goals and work with the team with cross training, communication, and deliver positive motivation. Prepare and distribute reports for daily operations. Certifications for Operating Lift equipment.

•Assist Operations Manager on and with special projects. Assist in maintaining that the 5-S standards are being implemented and 3PL procedures are met with standards of operations. Take actions through coaching and counseling of employees. Assurance – Checking/ Inspecting of shipments, to ensure the correct quantity and the items are in standards for orders.

CUSTOMER SERVICE REPRESENTATIVE/HR MANAGER, HEAVEN SENT CLEANING 10/2007-02/2015 MEMPHIS, TENNESSEE

•Answer 90+ calls from clients and customers regarding new and existing accounts, within scheduling of appointments, complaints, ordering products, and setting appointments with vendors and potential customers.

•Promptly, respond to management, customers, and staff – Telephone, via-telephone, faxing, emails, and live-chat. Consistent with improving customer satisfaction through the resolution of conflicts, issues, and concerns. Manage employees with insubordination concerns, problem solving and complaints.

SOUTHWEST COMMUNITY COLLEGE – MEMPHIS, TN – ASSOCIATE DEGREE

•BUSINESS ADMINISTRATION 2012-2015

COLORADO TECH UNIVERSITY – COLORADO SPRINGS, CO – ASSOCIATE DEGREE

•SCIENCE OF BILLING/CODING 2010-2012

REFERENCES AVAILABLE UPON REQUESTS

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