HERMEKIA GREEN

**** ******** **** **, *******, MS, 39212, United States • 610-***-**** • adz20d@r.postjobfree.com To achieve set goals and targets, I am highly motivated and driven. Dedicated to exceeding expectations and leading the team to success. Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Dedicated to achieving established targets and team goals and has a track record of success. Customer service specialist with experience in lead generation, customer relationship management, and sales. Invoice processing Report preparation High-end fashion knowledge Proofreading Cheerful and energetic Professional telephone demeanor Data entry Research Inventory control procedures Microsoft Word Report analysis

Transcript typing

Inbound and Outbound Marketing

Back office operations

Data auditing

Calendaring

Scheduling master

Microsoft Office

Billing and coding

Scheduling

Word processing

Business writing

Customer service

Excel expertise

Data processing

Data entry documentation

Data reporting

Microsoft Outlook

Customer relations

Data input

Microsoft Excel

Data collection

High School - 2009

Jim Hill High School - Jackson, MS

Business - Associate - 2012

Hinds Community College - Raymond Campus - Raymond, MS Data Entry Specialist - November, 2019 to January, 2021 DRS Product Returns - Alcoa, TN

Completed data entry tasks with accuracy and efficiency. Compiled data and reviewed information for accuracy prior to input. Reviewed and updated client correspondence files and database information to maintain accurate records. Maintained files, records and chronologies of entry activities. I'm keeping the information private.

Completed data entry tasks quickly and accurately. Insert customer and account data by inputting text-based and numerical information from source documents within time constraints. Professional Summary

Skills

Education

Work History

Customer Service Representative Agent - July, 2022 to Present Grace and Mercy Personal Care and Respite Services - Clinton, MS Listened to the questions and concerns of customers in order to provide answers or responses Was in charge of keeping financial accounts in order by processing customer adjustments Provided excellent customer service by quickly resolving issues and responding to inquiries Use standard office equipment and computer programs Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns Put a focus on customer service by creating a courteous and welcoming environment for visitors Am in charge of maintaining a computerized data bank. Double-checked the data's accuracy and integrity.

Billing Specialist - April, 2019 to July, 2022

Merit Health Central - Jackson, MS

Completed all daily living tasks to improve the quality of life of elderly patients Organized the department according to administrative guidelines in order to provide specific nursing services in accordance with legal, organizational, and medical staff requirements

Was in charge of a group of medical support personnel Was successful in obtaining timely and accurate payments from medical payers such as Medicare, Medicaid, and commercial insurances Identified, researched, and resolved billing variances to maintain system accuracy and currency Successfully managed facility operations as the CEO of a multi-million dollar healthcare company Processed monthly department performance reports

Created and submitted invoices according to pre-determined financial schedules. Receptionist - February, 2013 to April, 2019

Choices For Children And Family - Jackson, MS

Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office Assisting all departments as a point of contact

Assist all departments with data

Assist all departments with data

Scheduled and confirmed doctors' appointments and meetings Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis Provide information and literature about the residence in person and over the phone Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis Provide information and literature about the residence in person and over the phone Kept track of visitors and screened them for access to the facility and inter-office personnel Make appointments and keep track of them on a calendar Maintain contact with clients and business associates Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction Resolved product issue through consumer testing

Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients. Scheduling: Organized technician schedule for customer jobs. Accomplishments

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