Hoda Nazeri- MBA, BRMP®

PROJECT & CUSTOMER RELATIONSHIP PROFESSIONAL

Sacramento, CA 916-***-**** adz1zj@r.postjobfree.com linkedin.com/in/hodanazeri

Dynamic global project manager with 10+ years of project experience leading new business acquisitions, large-scale IT transformations, critical CRM, ERP strategies, and managing SDLC developments across North America, Europe, and the Middle East. Deep understanding of key agile methodologies, and experience designing product roadmaps, overseeing project lifecycle management (PLM) initiatives, and creating hands-on team training programs for over 500+ managers and 24 subsidiaries.

Areas of Expertise

• SaaS, ERP, ITIL, CRMs, SDLC, ML & LMSs

• Product Lifecycle Management & Development

• P&L, Budgets & Expenditure & Cost Control

• R&D, KPI, QAs & Continuous Improvements

• Qualitative & Quantitative Database Analysis

• Stakeholder, C-Level & Vendor Communications

• Contract, RFP, SOW, Gant charts, SLA

• Scrum, Agile, waterfall & Cloud Methods

• IoT, Ad Hoc, QMS, EPMS, AI & BI Reports

• B2B, B2C, ROIs, Sales & Marketing Campaigns

Software: ERP, CRM, EPMS, BI, ServiceNow, VAS, SharePoint, MS Project, Visio, Jira, LinkedIn Sales Navigator, Google Analytics, Google Drive, Atlassian, Team, Zoom, MS Office

Languages: English Fluent Proficiency, French, Japanese, Persian Fluent Proficiency’

Professional Experience

IT PMO PROJECT Coordinator/ Manager Jan 2023 - Present

YVR - Vancouver Airport

Managing projects to develop and update master schedules for multiple concurrent projects. LMS Consolidation and IT resources project Management and IT PMO project Management.

Managing internal and external stakeholders in the entire project lifecycle from planning to architecture and validation.

Gathering, prioritizing, and mitigating risk Log.

ERP Project Manager Jul 2021 - Jan 2023

Lamour / Montreal, Canada

Led a team of 2+ direct reports, guiding and supporting critical initiatives in enterprise resource planning (ERP) integration, root cause analysis, cloud solution advancement, security operations, and quality assurance (QA) roadmap development across 4-5+ projects.

Employed Ad Hoc reporting methodologies to gather vital insights, enhancing product standards, production efficiencies, and risk mitigation strategies across all organizational departments.

Orchestrated the seamless implementation of intricate data systems, integrating vital change management processes and driving continuous improvement (CI) endeavors. This fostered advanced process development, strategic assessment, and effective mitigation of functional calibration issues.

Collaborated closely with cross-functional teams to troubleshoot security challenges, methodically diagnosing bottlenecks and overcoming obstacles. This involved extracting substantiated data, reviewing verifications, and reengineering control systems.

Elevated internal project delivery turnaround times, resulting in heightened ROI and significant cost savings.

Program Manager/ Product Manager Jun 2016 - Jun 2021

Technology Evaluation Centers (TEC) / Montreal, Canada

Played a pivotal role in shaping the global product lifecycle landscape for digital solutions and system transformation services. This encompassed orchestrating lead generation initiatives, pioneering innovative strategies for cultivating new accounts, and leveraging impactful proposals to successfully secure contracts valued at up to $10 million.

Leveraged cutting-edge technologies such as AI and IoT to source and analyze market trends, a crucial step in onboarding company accounts. This strategic focus encompassed advocating for product lines, delivering service advisories, and collaborating with the Center of Excellence (CoE) for digital transformation.

Assumed the role of a proficient Product Manager driving Agile methodologies. This encompassed crafting meticulous Statements of Work (SOW), proposals, and case studies. Additionally, I defined the scope, established baseline milestones, and delineated deliverables based on transitions and comprehensive requirements gathering in collaboration with project teams.

Achieved a remarkable 90% surge in account retention scores, concurrently mitigating reported security incidents. This feat was accomplished through a collaborative approach, partnering closely with sales and operations teams. Together, we provided regular status updates, solidified ticket delivery expectations, and aligned closely with customer needs.

Innovated and executed monthly marketing campaigns that significantly bolstered brand awareness during introductory phases, follow-ups, and expansions, particularly when targeting RFP acquisitions. Notably, these efforts yielded a substantial 70% upswing in new business account acquisitions.

Gained the opportunity to impart Agile practices training to both the product and marketing departments, fostering seamless integration of digital transformations and process enhancements.

Product Manager- Training Services Jan 2015 - May 2016

IT Chapter, Inc. / Montreal, Canada

Managed the ground-up production of 10+ IT training product service courses that provided learning management systems (LMS) solutions, quality management system (QMS) foundations, and certification roadmaps.

Partnered with stakeholders and department teams to blueprint R&D strategies, competitive pricing capabilities and led best practice initiatives through Scrum Master training to aid internal education and improve sales performance.

Leveraged networking events, and PR conferences to obtain new accounts, highlight company awareness and gain essential research insights into marketing, product, and business opportunities.

Sought out and received business recognition directly from the Chambers of Commerce (CoC) to further business trust and retention.

Organized efforts and received accredited certifications from Peoplecert, APMG, Axelos, IAITAM, BRMI, ITSM Academy, and numerous examination institution partners.

Grew sales by 50% after creating, certifying, and launching 2 courses that were added to the company's accredited portfolio.

Increased ROI and new business growth by successfully working with prospective companies on contract and service negotiations.

Project Manager Jul 2013 - DEC 2015

Wetson Web Solutions / Montreal, Canada

Supported project management (PM) strategies while synergizing efforts with the sales team to define ambitious revenue targets for novel services. This entailed adeptly navigating stringent timelines and introducing inventive methodologies to amplify business acquisitions while mitigating burgeoning start-up challenges. I orchestrated the formulation of precise Policies and Procedures (P&Ps), establishing robust operational frameworks poised for future training endeavors. This encompassed the strategic recruitment of additional consultants and the identification of promotable research insights that could be harnessed for live networking and PR events.

Elevated the overall quality assurance (QA) landscape of deliverables by introducing effective methodologies to identify coding issues. This encompassed deploying data cleansing strategies, implementing refined filter controls, conducting comprehensive audit printouts, and meticulously scrutinizing performance KPIs.

Project Coordinator- Business Analysis 2011 - 2013

Creativity Software (MTN) / London, United Kingdom

Ensured continuous improvements (CI) and change management plans for software development project operations were adequately implemented, including P&L, schedules, and cost controls.

Conducted meetings with stakeholders and C-level management to present project updates centered towards KPI data breakdowns, delivery time updates, framework integrations, and updated budget overviews.

Guided 500+ managers in training program and project management (PM) advancements for a new electronic performance management system (EPMS) and led 24+ training subsidiaries in root cause analysis research, tailored performance data, and senior training sessions.

Selected to train and develop over 100+ senior managers on lifecycle dashboard creations and building functional controls for electronic performance management systems (EPMS).

Account Manager 2009 - 2011

Creativity Software / London, United Kingdom

Provided targeted system development lifecycle (SDLC) vision through complex quality productions and R&D analysis by leveraging Agile methodologies, validated test plans, data solutions, and designing new case scenarios for testers.

Collaborated with stakeholders, ITSM, and 5+ program testers to highlight solutions and fabricate goals for various technical systems, Telecoms, process management, and software calibration to meet SLAs and scope.

Orchestrated daily operations for the company's main client (MTN) in data quality system (DQS) education, support structures, technical diagnosis, and 1st phase product launch support to increase CRMs.

Created content material for mobile operators and Teaching the Trainers (TtTs), with the creation of updated SOP training guides, detailed curriculum, compelling visual presentations.

Promoted from the technical analyst position into an account manager after successes in cross-functional team deliverables in 2010.

Education Background

Master of Business Administration (MBA), Management, University of Huddersfield, UK, 2008

Courses: Strategic Marketing; People & Culture; Global Business Issues; Strategic Management & Innovation; Professional & Personal Excellence; Business-Research Projects

Bachelor of Science (BSc), Computer Science, Science & Culture University, 2003

Certification: Business Relationship Management Professional (BRMP®), Business Relationship Management Institute (BRMI), 2015

Certification: Agile Project Management, McGill University, Quebec, 20015

Certification: ITIL® Foundation, ID# GR750156680HN, 20014

Memberships, Volunteering & Publications

Membership: Business Relationship Management Institute (BRMI), Active Member, 2015-Present

Volunteering: LinkedIn Workshop Events, Basics & Sales Navigator, 2018-2021

Volunteering: Seena Cultural Centre, Event Manager- Networking Professional Program, 2016-2021

Volunteering: Chamber of Commerce of the Quebec Immigrants Community (CCQIC), Program Volunteer, 2015-2018

Publication: Atlantis Press, "Risk assessment ISMS in large organizations," 2013

Publication: University of Huddersfield, “Effective communication help managers by using elaboration likelihood model," 2008

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