SWATEELEKHA GHOSH

West Windsor, Princeton NJ ****0 Mobile: 551-***-****

Email: adz1zh@r.postjobfree.com

PROFESSIONAL SUMMARY

Fourteen Years of experience in seamlessly integrating SAP systems into business practices, including over 12 Years of SAP HCM experience with various projects comprising of SAP HCM life cycle implementation, upgrades, multi-country rollouts, enhancements, and production supports. 5 Years of exposure in project management, business operations, customer services and leading cross-functional project teams to deliver global clients in varied industries such as Manufacturing, Retail, Oil and Gas, Consumer Packaged Goods and Professional Services. 3 Years of experience in core HR functions, including recruitment and hiring, employee orientation, payroll processing. Keen on transitioning back into the corporate workforce.

SKILL HIGHLIGHTS

• Functional expertise in SAP Human Capital Management - OM, PA, Time Management,

Payroll, HR Roles and Authorization, HR Security, Travel Management, ESS-MSS

Knowledge of SAP SuccessFactors Employee Central, Recruitment

Business process knowledge of Core HR Operations

Project Management, Project Delivery

Business Process Analysis and Architecture/Design, Develop Project plan, Process Improvement

• Experience in working with Agile methodologies

Decision-Making and Problem-Solving Skills

• Mentoring, Team Collaboration, and Team Development

CLIENTS

Wal-Mart Stores, Inc L'Oréal SA SABMiller plc KPMG Kingfisher IT Services

British Petroleum Nestlé S.A. Adhunik Metaliks, Ltd.

VOLUNTEER WORK

Workflow Designer - HR Software Setup JerseySTEM

February 2022 - May 2022

• Offering pro bono support to the local non-profit STEM organization to design and develop new workflow

designs for onboarding employees through Enboarder, an HR software.

• Resolve issues reported by the stakeholders.

PLANNED CAREER BREAK

January 2020 - Current

• Took intentional pause to be with family. Excited and energized to return to work.

• Proactively pursuing online courses on openSAP, LinkedIn E-learning, and HR.com to keep the learning

curve moving.

• Member of PTSA and volunteering to school committee.

WORK HISTORY

SME TEAM LEADER, Jan 2019 – Dec 2019

Tata Consultancy Services Ltd. Wal-Mart Stores

Tools & Technology used: HCM, 7.0, ServiceNow, C4C

• Deliverables - Extensive experience monitoring, tracking, and evaluating high-priority incidents and

change requests with strict SLAs and penalties. Provided production support for US, UK, China.

• Monitored and analyzed workflows, work items, error status of inbound/outbound IDOC files, edited

incorrect or missing employee master data in the production system. Worked on multiple modules OM,

PA, negative time management, basics of HR Roles, and Authorization. Performing year-end activities such as creating holiday calendars, generating work schedules, updating leave quotas, and time evaluation.

• Communication - Coordinating with onsite support groups for Priority 1 incident resolutions,

communicating with users directly. Conducted weekly team meetings to keep track of the deliverables and deadlines and incident management.

• Process improvement/Quality - Created project plans, schedules, Document of Understanding for phase-wise knowledge transition; solution/process documents, induction manuals. Designed work templates during the primary and secondary periods of support to track the work records of all team members.

• Mentoring new team members and was responsible for their knowledge transition by creating plans and schedules.

SAP HCM/SF CONSULTANT, Jan 2018 - June 2018

Tata Consultancy Services Ltd. HXM Practice Delivery Excellence

Involved in roadmap transformation program and support the sales process.

Serve as technical leader and liaison between business units and IT for all HRIS process and solutions. Coordinate with internal and external partners - Work with 3rd party software and internal product, legal and security teams to ensure efficient and accurate implementation.

Partner with business teams, understand their needs and requirements, make recommendations for solutions and roadmap, and prioritize implementation to support the business objectives.

Experience in conducting business requirements workshops including business process mapping as part of overall solutions design.

Hands-on experience with SAP SuccessFactors Employee Central and Recruitment modules.

Planning and identifying the integration points with SuccessFactors / SAP or 3rd party HRIS and solutions.

Provide functional SAP / SuccessFactors and business expertise to help support business objectives identifying opportunities and creating recommendations on leveraging inherent system capabilities to improve business service delivery.

PROJECT DELIVERY LEAD, Oct 2015 – Dec 2018

Tata Consultancy Services Ltd. L'Oréal SA

Tools & Technology used: HCM, 7.0, Salesforce, Service Desk Plus Manage Engine, Service Now.

• Business development - Build strong client relationships to enable sales opportunities; support pre-sales

activities through project discoveries; created project plans, schedules, proposals, RFPs, client presentations, estimations for project expansion; service level agreement and scope of work writing; managed project execution and drive the team to deliver according to plan. Traveled to client location to plan and execute SAP solutions and knowledge transition process.

• Deliverables - Comprehensive experience monitoring, tracking, evaluating high-priority incidents, enhancement, and change requests with strict SLAs and penalties across functional areas such as OM, PA, Time management, HR Roles and Authorization, HR Security. Provide 3rd party support to client's appraisal and learning management system.

• Validate quality deliverables, maintain deadlines, and balanced delegation of work among team members. Identify appropriate resource needs and develop work schedules to facilitate production support for 85+ countries spread across time zones (24x6).

• Performing year-end activities such as creating holiday calendars, generating work schedules, updating leave quotas, execute time evaluation. Planned and implemented the Reverse Transition process as final handover to a new team with success.

• Leadership - Manage all stages of the project lifecycle, including scope, schedule, risks, issues, and budget using Agile methodology. Managed creation of disaster recovery plan for business continuation with outage response understanding and executed while providing ongoing production support for Priority 1, Priority 2, Priority 3 incidents. Participate in monthly project audits and be accountable for overall project health.

• Team development - Led and managed a team of 8 full-time, one contract associate, and 1 French translator administering onsite-offshore model, initiated cross-functional training. Accountable for conducting regular meetings, assessing individual performance, determining improvement areas, and identifying professional development needs. Identify training needs for the team and collaborate with the L&D team to plan and conduct training programs. Responsible for yearly goals setting and measuring the performance of all team members, followed by discussions and feedback. Deliver strategic succession planning and reporting system.

• Communication - Conducted weekly and monthly meetings with the onsite team to keep track of the deliverables and deadlines. The weekly internal group meets to track the overall performance of team members. Coordinating follow-up committee, steering committee meetings, and communicating with the project stakeholders to keep them abreast of the issues, risk mitigation, and solutions meeting the project's overall objective.

• Process improvement/Quality - Created Document of Understanding for knowledge transition; created French response templates, solution/process documents, induction manuals, and project profiles. Recommended enhancing process workflows and suggestions on new process inclusion, applied customer feedback to develop process improvements, and supported long-term business needs.

• Organizational initiative - Conducted hiring interviews for external candidates on behalf of the recruitment team. Responsible for annual review of employee career aspirations and mentoring them for any improvements to meet the organization's growth.

TEAM LEAD, Apr 2014 – Jan 2016

Tata Consultancy Services Ltd. SABMiller Plc

Tools & Technology used: SAP HCM ECC 6.0, HP QC, Maximo, TCS Master Craft

• Deliverables - Assisted project manager in understanding the business requirements of minor initiatives, creating a project plan, and estimations for Colombia, Peru, and its subsidiaries. In charge of change requests, localizations (English and Spanish), and multi-country rollouts for various LATAM countries such as Argentina, El Salvador, Honduras, Panama by consistently meeting deadlines and requirements within strict SLAs. Prepare change request document, Q-Estimation, Regional Restoration Proposal, OM & PA Master Data replication for T&E Regional Functionality, Regional Configuration Rational, Regional Test Scripts, Cutover plan.

• Maintain Organizational structure, Personnel structure, Travel Management, Payroll for Colombia, Peru, and its subsidiaries.

• Executed test scenarios and identified defects. Troubleshot and devised innovative defect resolution solutions and documented resolution steps for inclusion in the repository for support team use.

• Monitored and analyzed workflows, work items, error status of inbound IDOC files executed from Global to Regional system, edited incorrect or missing employee master data in the production system.

• Team Management - Led and managed a team of 5 associates and 1 Spanish translator accountable for setting yearly goals and measuring their performances, motivating employee performance and satisfaction through fair evaluation, process review, and mentoring. Identify training needs for the team and collaborate with the L&D team to plan and conduct training programs.

• Communication - Coordinate weekly calls with onsite and offshore cross-functional teams to evaluate business implications for each project initiative. Prepared detailed reports on updates to project specifications, progress, identified risks/challenges, incident management, and team activities.

• Process improvement - Worked closely with the core users, SAP technical, Workflow, Portal teams. Facilitated process improvements, data mapping, identifying, and executing system enhancements to improve existing functionality of TRIP approval process, TRIP requests generation, legalization, and improvisation of front-end portal.

• Organizational initiative - Conducted hiring interviews for external candidates on behalf of the recruitment team. Collaborate with the Learning and Development team to plan and execute training programs as SME for employees associated with other projects.

SAP HCM FUNCTIONAL CONSULTANT, Mar 2013 – Aug 2014

Tata Consultancy Services Ltd. KPMG

Tools & Technology used: SAP HCM ECC 6.0, HP QC, Collab repository

• Managing roll-out of AMR member firms, Brazil and Mexico, and system testing for multiple business scenarios.

• Localization for new business requirements of AMR member firms, Brazil and Mexico in OM, PA, TM, CATS, Timesheet entry includes overtime, time in lieu via front end portal.

• Developed design workbooks, and configuration documents for Brazil and Mexico

• Actively involved in process improvement plan incorporating strategies for out-of-box scenario study and defect raising process in core and compensation areas.

• Evaluating incidents, change requests, defect analysis, and documented resolutions for inclusion in the repository for support team use.

• Employee Inbound Interface to uphold employee master data in the system to facilitate IBS solution to support the Finance, Time & Expense entry, Engagement management, Client, and Opportunity management processes. Whereby the legacy system RMS Peoplesoft is the source for data.

SAP HCM FUNCTIONAL CONSULTANT, Jun 2012 – Feb 2013

Tata Consultancy Services Ltd. Kingfisher IT Services

Tools & Technology used: SAP HCM ECC 6.0, HP QC

• Performed functional and technical (R/3 4.7 to EhP6) upgrade for Eight payroll areas Mainland, Ireland, Isle of Man, Guernsey, Jersey, Kingfisher, KITS, and Ex-Pats. As part of the upgrade, a new system for HR is built by carving out the HR Master Data into a separate system and then upgrading it.

• Preparation of functional specification for interface documents such as Bank interface user guide, HR OM objects, Payroll posting interface, FICO-HR interface, FI-HR cost center interface, HR Minimaster interface

• Developed HR data cleaning / archiving strategies for OM, custom infotypes, time, and payroll cluster data.

• Performed table comparison during system migration to identify the differences from a functional perspective by comparing the changes in infotype screens run from two systems, R/3 4.7 and ECC 6.0, using the standard SAP comparison method to track the changes in the SAP new version.

• Developed and configured HR mini-master. Performed regression test scenarios for HR mini-master, Cost center, and Payroll posting interfaces throughout the upgrade phase.

• Assisted in creating production cutover plan and performed cutover activities by checking the integration cycles.

• Actively involved in pre-assessment and post-go-live support phases. Managing defects within defined SLAs and verifying fixes.

• Conduct daily and weekly calls with onsite and offshore teams to evaluate business implications. Prepared detailed reports on project specifications, progress, identified risks/challenges, test results, and team activities.

SAP HCM CONSULTANT, Nov 2011 – May 2012

Accenture Services Pvt. Ltd.

Tools & Technology used: SAP HCM ECC 6.0

• Participated in L&D activities.

• Assisted in creating training plans and training schedules.

• Conducted internal training on Retail Management Overview.

• Conducted internal training on SAP HCM Overview.

• Assisted in the configuration of Travel Management and created reference guides as part of the documentation.

SAP HCM FUNCTIONAL CONSULTANT, Apr 2010 – Nov 2011

IBM India Pvt. Ltd. British Petroleum

Tools & Technology used: SAP HCM ECC 6.0, HP QC, Remedy

• Responsible for identifying and tracking development and configuration gaps and suggested resolution steps. Collaborated with cross-functional teams to analyze and do customization of SAP OM, PA, Time Management, Payroll for Netherlands and Canada.

• Identified as the single point of contact for project roll-out, user acceptance testing, go-live, post-go-live support releases of Canada and the Netherland.

• Managing defects by providing the necessary details and scenarios using defect tracking tools for various countries. Worked very closely with the testing team to recreate defects found and verify the fixes. Created the configuration document, Test design, Test plan, developed the test cases, prepared the test data for business testing, troubleshooting, defect resolution, and documented resolution steps in the repository for support team use.

• Evaluating and analyzing global incidents, configuring change requests for new business requirements, performing unit and integration testing of OM, PA, Time, ESS, MSS, Payroll, and interface with ADP with strict service level agreements for Level 2, Level 3, and Level 4 support.

• Conducted weekly connects and review meetings with clients to meet the deliverables and deadlines. Involved in supporting Production release

• Maintain records reports of daily ticket counts and change requests and update the client team.

• Facilitate knowledge transition to team members and end-user training for maintenance and SAP support of ESS, MSS, time-attendance, payroll interface with ADP system, and generating payslip for countries Netherland and Canada.

SAP HCM FUNCTIONAL CONSULTANT, Oct 2008 – Nov 2009

IBM India Pvt. Ltd. Nestlé S.A.

Tools & Technology used: SAP HCM ECC 6.0, Citrix, SDMS, Remedy

• Actively involved in the configuration of SAP PA, OM, Time management, Payroll (wage type creation and assignment), and all testing phases.

• Evaluating incidents, change requests with strict SLAs for Level 3 and Level 4 support. Enhancements with localization for new business requirements as part of the offshore support team for EMEA countries.

• Responsibilities include configuring, monitoring, tuning, and troubleshooting the SAP HR environment and scheduling and executing the SAP transport system.

• Identify and analyze gaps to provide solutions for necessary configuration changes. Prepare document of the existing functionality of and proposed system.

• Created solution and process documents. Tested troubleshooting methods devised innovative solutions, and documented resolutions for inclusion in the repository for support team use.

• Performing year-end activities such as creating holiday calendars, generating work schedules, updating leave quotas, and time evaluation.

• Conducted weekly and monthly connects and review meetings with clients to track the deliverables and deadlines.

• Developed reports on daily ticket counts and change requests and provided updates to the client team.

SAP HCM FUNCTIONAL CONSULTANT, Apr 2008 – Sep 2008

PwC Pvt. Ltd. Adhunik Metaliks Ltd.

• Worked on requirements gathering by understanding the business processes, AS-IS, TO-BE document for various HCM modules like core HR, Appraisal system, Time Management, Payroll (India). Collocate business requirements, facilitated in Blue Printing, Configuration documents, End User Training Manuals. Transform business requirements into functional specifications.

• Actively involved in leading data conversion strategy, configuration within SAP PA, OM, Time management, Payroll modules, FI integration, unit testing, integration testing, regression testing, Go-live, and Post-Go-live Production support phases.

• Design and generation of employee payslip.

• Provide specialized training to help users improve knowledge and skillset for organizational structure, employee profile, time data, and payroll processing. Present training information via team exercises. Responsible for user acceptance testing, production movement. Work closely with the core users to evaluate and document the changes in functionality of the existing and proposed system.

• Help the customer complete the monthly, off-cycle, and Year-End procedures of Time, Payroll processing, and posting to SAP FI within the set timeline and in a very effective manner. Help verify data after payroll execution and final posting to SAP FI system.

JUNIOR HUMAN RESOURCE OFFICER, Apr 2007 – Apr 2008

VISA Steel Limited, India

• Performed entire recruiting life cycle, including sourcing, screening, interviewing applicants, hiring, processing new hire paperwork, generating offer letters, onboarding new employees, delivering company overview presentations, new hire orientation, exit interviews, and termination formalities.

• Responsible for all the HR operations for 200 employees across 5 locations.

• Ensure timely and accurate employee master data maintenance for new hires in SAP, job responsibilities, reporting structure, termination, payroll, leave, run checks, and generate reports including employee headcounts, leave balance, payroll reconciliation statements.

• Manage all aspects of leave administration every month. Performing year-end activities such as creating holiday calendars, generating work schedules, updating leave quotas, execute time evaluation.

• Incorporated faster payroll processing on the first of every month for internal controls and employee satisfaction by liaising management, SAP support team, Departmental Heads, and core HR team.

• Process monthly / off-cycle payroll for more than 200 employees, including loan advances, statutory taxes, income tax, medical benefits, LTAs. Generating payslip, issuing checks, bank deposits, detecting probable errors, resolving post payroll issues, and all formalities of employee separation, including full & final settlement and salary adjustments.

• Maintain records and compile statistical reports concerning personnel data such as hires, terminations, and absenteeism rates.

HUMAN RESOURCE EXECUTIVE, Feb 2005 – Aug 2006

Vishnu Solution Pvt. Limited, India

• Sourced and developed leads to increase recruiting base by conducting presentations with colleges, training institutions, and consultancy firms—prepared reports of the candidate list for HR/Recruiting manager consideration.

• Performed entire life cycle recruiting, including sourcing, screening, interviewing applicants, hiring, processing new hire paperwork, generating offer letters, and successfully onboarding new employees. Educated job applicants on everyday job tasks, compensation, and benefits to set clear expectations.

• Collaborated with the HR manager to identify hiring issues within the organization and work with them to find resolutions. Updated and maintained an accurate candidate tracking system for better organization.

• As part of the HR induction process, organized new hire orientation and delivered presentations on company overview.

• Facilitated in-house training sessions with Process Trainers. Conduct follow-ups to ensure candidates are accomplishing training milestones within set time frames.

• Maintain Leave - Attendance Management process and conduct timely audit evidence records to ensure accurate and up-to-date systems. Create, review, and approve Roster Master sheets for shift assignments, shift swaps, document late arrivals, early departures, compile leaves for absence requests for effort estimation, daily roster adjustments to ensure team structure and shift coverage. Keep all shift-wise stakeholders and HR Managers aware of employee leave status, timesheet codes, agent adherence to schedule.

• Agent performance evaluations - Build reports and plan by collaborating with Process Trainers, Heads of the Sales team, Shift Commanders, Team Leads based on feedback on the final assessment of initial training, meeting monthly sales target, effort estimation, years of experience, incentives earned

• Liaise with Payroll officers to ensure proper, timely payment and incentive calculation of work performed by agents.

• Respond with compassion to employee inquiries and grievances through 1:1 discussion.

EDUCATION

•Post Graduate Diploma in Business Management: Human Resource Management and Marketing Management, 2004

Integral Institute of Advanced Management - India

•Bachelor of Business Management: Marketing Management, 2002

GITAM, Andhra University - India

ACCOMPLISHMENTS

SAP HR - Siemens

ASCENT- The Foundation for your Leadership

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