Customer Service Quality Control

Jane G Calarruda

**** *** *** ** ***** Falls, MT 59404 406-***-**** *.*********@*******.***

SUMMARY

I am a sincere, loyal, and dedicated individual who has a great deal of ambition. I have extensive experience in the Housekeeping and management industry. I love to learn and am always up for a challenge. I get along with others and like being a leader, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to my employer.

SKILLS

I have worked as an executive housekeeper for the Sheraton Great Falls. Streamlined the laundry department at The Best Western Evergreen in Seattle, WA, taking it from a 3-star hotel to a 4-star hotel. I am detail oriented and have a strong work ethic. Strong organizational, analytical, customer service, budget, and scheduling skills. Experience developing, leading, and inspiring employees with the ability to meet deadlines and budgets.

EXPERIENCE

7/2012-Present Cleaning Services, Bravera Bank

· Provide cleaning service for both branches three times a week

7/2010-8/2022 Training Manager, Healthcare Services Group (Missouri River Healthcare and Kindred Healthcare).

· Manage housekeeping, laundry, and floor care in healthcare facilities

· Train managers to run contracts in facilities

· Train employees in all aspects of housekeeping, laundry, floor care, and infection control

· Discipline and hiring

· Budgeting

· Payroll

· Supply ordering

· Project scheduling

· Employee scheduling

· Monthly reports

· Quality control

· Problem solving

· Customer service

· Committees: Safety and PI

7/2007-6/2010 OR Inventory Specialist, Benefis Healthcare Systems

2 / 2

· Inventory control

· Patient charges

· Data entry

· Coordinating surgeries

· ordering surgical supplies

7/2004-2/2007 OR Housekeeping Manager, Benefis Healthcare Systems

· Set up housekeeping department

· Created paperwork for QC checks

· Hired/fired Personnel

· Payroll

· Training

· Ordering supplies

· Scheduling

· Evaluation

· Coordinating with other departments

· Quality Control inspections

2/1996-1/1998 Training Manager, National Maintenance company- Bellevue, WA

· Set up and implemented training program

· Quality control

· Trained franchise owners on cleaning

· Facility inspections

3/1991-1/1996 Housekeeping Supervisor, Montana Deaconess- Great Falls, MT

· Supervision of 35-40 housekeeping employees

· Payroll

· Evaluations

· Quality control

· Training

· Discipline

EDUCATION

· GCE Diplomas, Silverdale, England

· Supervisory and leadership seminars/courses

· Continuing education on management skills

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