Customer Service Data Entry

Jenny Hill

****m North Flatrock River Drive Apt. 244 Rushville Indiana 46173 · 765-***-****

*********@*****.***

Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.

Experience

August 2000 – Present

Receptionist, Buck creek veterinary clinic

Opening/closing procedures.

Schedule appointments properly for multiple veterinarians.

Field calls from pet owners, answer questions and take messages for the veterinarian on staff.

Input medical notes into the computer system using Cornerstone.

Call clients to confirm scheduled appointments a day in advance.

Contact clients regarding unpaid accounts to resolve any issues.

Correspond with clients through email.

Provide clients with answers regarding medical treatment and products.

Provide clerical support to employees, including copying, faxing and filing.

Prepare packages for shipment to customers.

Count and balance the cash drawer.

Maintain the office and the waiting room so that common areas were clean at all times.

June 1998 – August 2000

Receptionist, American health network

Greeted each patient pleasantly and provided the desk sheet sign-in.

Obtained payments from patients and scanned identification and insurance cards.

Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.

Scheduled, rescheduled and handled cancelled appointments for patients.

Carefully wrote down all phone messages and relayed them to appropriate personnel.

Education

May 1996

Associates Degree in Travel and hospitality, International Business college

Indianapolis, Indiana

June 1993

Cosmetology license, Connersville vocational school

Connersville, Indiana

Skills

Customer and client relations

Personable and outgoing

Strong attention to detail

Multitasking strengths

Extremely organized and self-motivated

Excellent phone and computer skills

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