Customer Service Project Management
Resume:
ROBERT A. FARMER
Pittsburgh PA 15235
********@*******.***
SUMMARY
Over 8+ years of direct customer service experience with the Pittsburgh Pirates Guest Experience department
Over 5+ years working Security at Oakmont Country Club
IT professional with over 40+ years that combines substantial DP project management experience with an in-depth knowledge of various business processes and industries. Over 26+ years direct EDI related experience.
EMPLOYMENT HISTORY
3/2013 – Present Pittsburgh Pirates Guest Experience
11/2012 – 10/2018 Oakmont Country Club
09/2000 – 04/2009 Independent Consultant (RAFarmer Consulting)
03/1993 – 08/2000 - Galaviz Consulting Inc. / plaNet Consulting Inc
EXPERIENCE
Pittsburgh Pirates Guest Experence
03/2013 – Present: Member of Guest Experience Team
. Past 9+ years ran Right Field Elevator.
Responsible for direct customer service including:
Directing Guest to their seat locations
Providing intimate information about PNC Park including location of concessions, rest rooms
and Gift shops
Oakmont Country Club
11/2012 – 10/2018 Member of Security Team
5+ years of providing (Evening 2 – 10pm and Overnight 9:30 pm – 6:00 am) Security
Responsible for insuring that only members and guests were permitted on property (Evening)
and that once guests and employees left, property was secure (overnight)
Independent Consultant – RAFarmer Consulting
03/1993 – 04/2010: - retired2009
Highly experienced IT professional that combined substantial DP project management experience with an in-depth knowledge of various business processes and industries. Over 26 years direct EDI related experience. Directly responsible for implementing strategic electronic commerce initiatives for multiple Fortune 500 base clients. Background includes: project and organizational management in a variety of arenas; systems experience based upon mainframe, mid-range, client/server, and web-based platforms
EDUCATION
1977 - 1980 University of Pittsburgh
School of General Studies
Major: Computer Science
1972 - 1974 Computer Systems Institute
Associate Degree, Specialized Business
1969 - 1973 Indiana University of Pennsylvania
Major: Political Science
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