Customer Service Patient Access

KADEJA FACEY

Upper Marlboro, MD 321-***-****

adz1xi@r.postjobfree.com

WORK EXPERIENCE

Team Lead: Medstar Georgetown University Hospital August 2012-Ongoing

Efficiently managed staff of 4 employees in different locations on campus

Assist in the direction and control of registration functions for the Emergency Registration Department which has been responsible for $20,000 in up front copay collections

Created and maintained employee schedules for busy lab department

Developed, trained, and coached employees to maximize performance for busy laboratory

Performed employee competencies, audits, and training manuals for accurate patient access registration

Patient Access Facilitator: George Washington University Hospital March 2010 – July 2012

Developed and refined self-payment plans for international and uninsured patients by implementing a scale based on level of acuity

Reviewed patient accounting system, determining liability and fee collection, to ensure accurate registration

Submitted merge requests records to EAD staff to eliminate inefficiency and risk of error

Accessed interpreter services to ensure proper registration for patients of multiple nationalities

Receptionist, Insurance Biller, Front Office Manager William A. Harr, DPM PC March 2000 – October 2009

Scheduled appointments for a busy podiatric office

Transmitted electronic claims for payment by Medicare and private insurance companies

Managed collections and claim payment reports. Collected outstanding insurance payment of more than $30,000

Assisted with patients, and performed x-rays to assist physician during staff shortage

Paid office bills and office payroll.

EDUCATION

University of Maryland Global Campus, Largo, MD

Masters: Health Care Administration Management

Completed 12/2020

University of Maryland Global Campus

Bachelors Business Administration

Minor: Communications

GPA: 3.2

Associates in Arts Completed 5/2016

Brevard Community College, Melbourne, FL

12/2005

SKILLS

Customer service

Excel

IDX

Centricity

FirstNet

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