Customer Service Representative

PRIYANKA MANDHARE

***-*** ********* ******** ** Ph:587-***-****

Calgary, AB Email:******************@*****.***

PROFILE

Detail-oriented, efficient and organized professional with extensive experience in a fast paced environment. Possess strong analytical and problem-solving skills, with the ability to make thorough decisions, Resourceful in the completion of projects, effective at multitasking, Hard working, energetic and reliable.

SUMMARY OF SKILLS

●3+ years of work experience as a Customer Service Representative, Accounts Executive /Analyst, Cashier and Bookkeeper.

●Excellent knowledge in TALLY, ERP.9 module

●Solid accounting skills gained through post-secondary education and work experience

●Ability to provide work estimates and meet deadlines

●Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth.

●Ability to adapt to a changing environment & can work in a diverse team environment.

●Excellent oral written and interpersonal communication skills, with demonstrated ability to interface with all levels and across organizational lines

●Demonstrated ability in leading and facilitating meetings, as well as preparing and making presentations.

●Loyal and dependable; can be counted on to “get the job done” with little or no supervision.

●Motivated administration professional, skilled at building strong working relationships with fellow staff

●Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions. Address customers’ needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles.

WORK EXPERIENCE

Bookkeeper & Payroll Oct-2022 to till date

Ayoko Irene Tettegah, CPA, CGA Accounting Tax and Business Advisor

Canada, Calgary

●Account receivable and Account payable entriesPurchase orders and invoices

●Bank deposits & cheque runs

●Bi-weekly payroll using 3rd party software

●Monthly reconciliations

●Month-end and quarter-end journal entries

●Maintain an effective and efficient file retrieval system: both hard copy and digital

●GST, PST and WCB remittances

●Monthly financial statements and other reports as required by management

●Answer, screen, and forward incoming phone calls

●Manage office supplies

●Arrange work travel and accommodations

●Help with inventory management and order flow, ensuring all information is connected, accurate and up to date

● Monthly Payroll,PD7A Report,Advance Service Staff

Cashier Feb 2019- Sep 2020

Safeway

Canada, Calgary

●Scanning Product

●Handle issues of return, exchange, Refund

●Maintain Cleanliness of check Stands

●Upholds and complies with company procedures, standards and policies in all situations

●Greets customers in a polite and friendly manner

●Demonstrates superior customer service in accordance with Safeway’s programs

●Process cash register payments by cash, cheque, credit card, gift card and debit

●Wrap and place merchandise in baggage / carts

●Balance and reconcile cash at end of work shift

●Maintain cleanliness of check stands

●Stock various product in check stand area

Accounts Executive June 2016-Jan 2018

Saroj Textile India Pvt Ltd

India

●Entering data into TALLY Software or Database Software

●Interviewed clients to understand their requirements for tax planning

●Responsible for scheduling the appointments

●Prepared necessary paperwork and administered all invoices in Excel and maintain records of all documents

●Developed and maintained effective relations with all employees at various levels of organization

●Resolved service issues and shared benefits of additional services

●Ensure compliance to workplace policies according to safety objectives

●MS Excel, MS Word, Outlook,Spreadsheet

Customer Service Representative Aug 2013-Apr2014

ALa Concierge

India

●Responsible for data entry in Excel and customer support function

●Captured customer orders and invoices in the office system

●Transcribed phone messages and managed email communication

●Confidentially handled customer information and business tax information

●Deal with customers through the telephone, electronic means, and face to face

●Handle issues of return, exchange, and refund

Skills

Quickbook desktop

Microsoft and excel

MS Excel, MS Word,

Outlook,Spreadsheet

VOLUNTEER EXPERIENCE

Computer Lab Mentor Sep 2018-Dec 2018

Bow Valley College

Calgary

EDUCATION

Bachelor of Commerce June 2013

Mumbai University

India

Grade 12 Mar 2010

Maharashtra Board of Education

India

REFERENCES

Available upon request

Contact this candidate