Teresa Ussery

Tuscumbia, AL *****

adz1x7@r.postjobfree.com

+1-813-***-****

Work Experience

Front end associate/ cashier

Walmart - Muscle Shoals, AL

January 2023 to August 2023

Cash handling, customer service, greeting customers, scanning and bagging items for purchase, checking in register tills, monitoring self checkout areas using handheld devices, communication with asset protection team to help prevent merchandise loss, some stocking, cleaning work areas to ensure a safe and enjoyable shopping experience.

Fullfillment Associate

Amazon - Temple Terrace, FL

January 2022 to May 2022

As a picker I was responsible for picking items from robotic bins and sorting them into proper bins to be packaged and shipped to customer while maintaining a minimum quota per shift. Moving robotic pods using pallet jack safely and effectively

Remote Customer Service Associate

ResultsCX - Lakeland, FL

May 2021 to October 2021

As a CSA I was responsible for answering incoming calls from multiple customers for an insurance client. I was responsible for answering questions the callers had regarding their insurance plan and for ordering their online over the counter items through CVS. I maintained excellent customer service relations with the callers, logged in every phone call with the description of what it was regarding and resolved any issues that the caller had. Determined if the call needed to be transferred to management in order to de escalate issues that were beyond my expertise

Telephone Answering service operator

Special interest answering service - Joliet, IL

October 1996 to October 1998

As a telephone answering service operator I was responsible for receiving incoming calls from multiple businesses that are company answered the telephones for, taking messages, dispatching emergency calls to emergency personnel, scheduling appointments, dispatching incoming calls for a cab company that we answered for, taking orders for items that some of our clients sold, relaying messages to our clients when they called in, maintaining excellent customer service and phone etiquette, excellent typing skills and message taking ability

Education

Some college in General Studies

Hillsborough Community College - Plant City, FL

August 1993 to August 1994

Skills

• Phone Etiquette

• Pallet Jack

• Typing

• Warehouse Experience

• Cash Handling

• POS

• Cleaning Experience

• Microsoft Word

• Time Management

• Communication Skills

• Clerical Experience

• Cashiering

• Medical Terminology

• Organizational Skills

• Office Management

• Microsoft Office

• Shipping & Receiving