JENNIFER EZIKE,

Tel: +1-226-***-****, Email: adz1x2@r.postjobfree.com Ontario Canada

A certified Business Analyst and a Professional Scrum Master with over three (3) years’ experience in business transformation, gap analysis, process optimization, project management and change/ release management. A result-oriented personnel confident in the ability to collaborate with cross functional teams in driving process improvement by speedily adapting to broad range of statistical solutions to unravel complex business problems and provide business solutions. Hand-on leadership skills and highly committed to continuous improvement and increased productivity.

HIGHLIGHTS OF QUALIFICATIONS

•Proven experience in service improvement by leveraging on digital tools such as ( SharePoint, Microsoft Office (MS- Word, PowerBI, Visio, Project, PowerPoint, Excel), CRM, Adobe AEM, Confluence, Tableau, MS SQL and Azure to visualize/ validate business needs and provide business solutions

•Proven experience with various project delivery methodologies including Waterfall and Agile Software Development Lifecycle (SDLC) applied in driving new project initiatives and existing product enhancement.

•Ability to perform data analysis, data mapping, risk & gap analysis, use case analysis, process modelling and re-engineering,

•Experience in building dashboards, driving requirement gathering, and the ability to translate business requirements into useable functional requirement/design documents and wireframes, sprint planning and backlog grooming.

•Ability to write test cases and test scripts, execution with system testers as well as driving SIT/UAT

Skills: Management Skills: Project Management, Change Management, Stakeholder Management, Risk Management.

Soft Skills: Effective time management, excellent written and verbal communication skills, good analytical, negotiation and presentation skills. An exceptional problem-solver with a Can-do Attitude and collaborative team spirit.

PROFESSIONAL EXPERIENCE

Business Analyst/Process Analyst Corporate Transformation Office, Stanbic IBTC Nov 2019 - Present

•Successfully provided consultative business expertise to drive the deployment of cutting-edge digital solutions.

•Analyzed business needs to design and deliver scalable solutions in line with enterprise strategic focus while providing tactical support to ensure successful delivery.

•Organized and led requirement elicitation sessions with various stakeholders across multiple lines of business through document analysis, interviews and workshops as well as ensure requirement sign-off.

•Performed impact assessment/ gap analysis, requirement designs, process analysis, process re-engineering and mapping. Identified and assessed business change impacts and risks resulting from new technology.

•Translate business requirements into Functional Specification Documents, Documented Requirement Matrix and Solution Design Specifications. Captured User Stories/ Acceptance Criteria, and ensure that the software solutions developed and tested are fit for purpose, meet business needs and are operationally sustainable.

•Oversee the design, development, and implementation of system changes and upgrades to foster a hybrid work environment while partnering with cross functional teams consisting of developers, testers, QA, and Project Managers

•Worked with cross functional teams to manage new initiatives, prioritize product backlogs and drive change requests

•Continuously led an agile approach to solution delivery by facilitating Sprint planning, Daily stand-ups, Sprint Reviews and Sprint Retrospectives, Project Workshops and documented monthly reports to Business leads.

•Facilitated sessions with vendors, solution architects and business stakeholders in overall process improvement while considering all forms of business risk.

•Supported third party vendors’/supplier’s management for the repair and maintenance of POS terminals. Implemented strategies that led to a 75% improvement of POS deployment process.

•Supported risk management validation on thirty (30) business software solutions to ensure successful integration with core banking application and mitigate risk of solution downtime/ poor system interoperability.

•Service management by providing excellent operational support to business and development teams. Familiarity with wide- breadth of technologies, web-based applications, on premise and cloud software.

•Work closely with design teams to validate mockups, define product functionality and prioritize product backlogs.

Key Achievements:

•Diaspora TOM: Supervised and successfully implemented a targeted operating model for the Diaspora Banking Department guided by a performed time/motion analysis for Management, and business integration with Avaya Solution. This led to an increased Customer base and revenue growth of 40% and 25% respectively to the Business

•SOP Documentation: Led the revised documentation of the bank’s Standard Operating Procedures (SOPs) for banking operations.

•Hybrid WFH: Successfully drove a hybrid work process by moving workers to a remote work from home (WFH) environment. This was achieved by system integration and continuously documenting an automated end-to-end process for specific business operations. This resulted in an exceeded throughput of 75%.

PROFESSIONAL DEVELOPMENT/ CERTIFICATIONS

•Basic Banking Training

•Certified scrum master

EDUCATION

Post Graduate Diploma – Business Analysis Fanshawe College - 2022

Bachelor of Science, Marketing (B.Sc). Nnamdi Azikiwe University - 2017

Evaluated by WES as equivalent to a Canadian Bachelor’s Degree

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