Na’Tasha Deanda King

*** ****** *****

Monroe, LA 71202

318-***-**** (mobile)

adz1we@r.postjobfree.com

OBJECTIVE

My objective is to secure a position with a stable and flexible organization which will effectively utilize my work experience to enhance company growth and profits.

SUMMARY OF QUALIFICATIONS Has proven the ability to motivate and work with team members on providing quality customer service.

WORK HISTORY

2020-Present

Centurylink

Customer Resolution Specialist

•Answers phone calls professionally and resolve customer issues effectively

•Completes orders and processes customers request

•Provides excellent customer service

Exhibits good communication skills through phone and email

2015-2019

Delta Global Services

Supervisor

•Exhibits great leadership, communicational, computer and decision making skills in everyday processes

•Familiar with the operational aspect as well as the financial aspect of the airline industry

•Open to all shifts associated with flights and delays and shortages. Always available.

•Provides excellent customer service to passengers when needed and accommodates them to the best of my ability. There is always a solution to keep the passenger. I try to find at least one.

•I always encourage teamwork. I encourage communication, briefings, huddles, and whatever it takes to prepare my team for any flight no matter what the situation may be we can handle it.

•I encourage and recognize my team for their hard work and effort to have a successful flight. I assist in any way possible to help my station be successful.

•I currently am employed at the Monroe Regional airport and I am the only individual in the entire airport capable of working all three airlines in the airport fluently.

American Eagle Airlines

Station Agent/Lead

2012-2015

•Exhibit outstanding customer service skills to assist passengers in reaching their destinations promptly and comfortably.

•Also ensuring that their baggage reaches its intended destination promptly as well.

•Reaccomodating passengers in hectic and chaotic situations to assure that they reach their destinations

•Insuring that all ground equipment is in proper working condition to work upcoming flights

•Maintaining proper paperwork due to station guidelines

•Remaining professional and exhibiting a sense of stability under pressure

SPECIAL SKILLS

Hardware: IBM PCs and compatibles

Software: Windows 95, Windows 98, Microsoft Office, Excel, Access, Outlook

Express, Internet Explorer 5.0, 10-key, Typing, Filing,

EDUCATION

Wossman High School General Studies Graduate 1996

Houston Community College Certified Pharmacy Technician Graduate 2001 University of Phoenix Currently seeking degree Present

References available upon request

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