Customer Service Coffee Shop
Resume:
Chahine Al Massri
*********@*****.***
La Marsa, Tunis, 2076 Tunisia
BARISTA
- Experienced Coffee Shop Manager and proficient Barista dedicated to delivering unparalleled customer service and creating delightful beverage experiences.
- Highly motivated to join the esteemed Canadian community for a transformative journey of personal and profes- sional growth.
- Proven expertise in adeptly managing accounting tasks, conducting staff training, and introducing captivating menu items based on customer feedback.
- Multilingual and adaptable, capable of resolving customer concerns promptly and effectively.
- Eager to contribute refined expertise and unwavering dedication to fostering a vibrant and thriving Canadian cof- fee shop or esteemed hospitality establishment.
- Enthusiastic about collaborating to create and cherish new memories together. PROFESSIONAL EXPERIENCE
Coffee Shop Manager January 2023 – Present
Coffee Ziko, La Marsa, Tunisia
Managed general accounting tasks including client accounts, supplier accounts, payroll, billing, and bank reconciliation.
Collaborated with the chef and cooks to plan menus for special events and occasions
Provided excellent customer service by greeting and engaging with customers, making drink and pastry rec- ommendations.
Recruited, trained, and supervised café staff to ensure high performance and meet sales targets.
Introduced new menu items based on customer preferences and feedback. Barista 2017 – June 2021
Hotel Movenpick, Gammarth, Tunisia
Prepared and served hot and cold beverages, including fresh coffee, espresso drinks, and brewed teas.
Maintained equipment functionality by following operating instructions and troubleshooting breakdowns.
Created latte art designs on cappuccinos, mochas, and lattes.
Assisted customers in resolving problems and answering questions in multiple languages.
Provided recommendations for drinks and pastries to over 150 customers daily. Barista 2015 – February 2017
Victor Hugo Coffee Shop, La Marsa, Tunisia
Communicated with customers in multiple languages to address issues and provide assistance.
Handled customer concerns and escalated significant issues to supervisors.
Maintained cleanliness and sanitation of work areas, utensils, and equipment.
Prepared garnishes to decorate cocktails before service.
Thrived in a fast-paced environment with energy and enthusiasm. EDUCATION
Diploma of Barista 2023
Professional Training Center, Cité Zouhour, Tunisia LANGUAGES
French, English, Arabic
COMPUTER SKILLS
Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Simple Comptable
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