Customer Service Administrative Support

Cynthia Smyth

Customer Service Professional

*********@*****.*** • 508-***-****

LinkedIn URL • Wrentham, MA 02093

Summary

Result-driven professional with experience and proven capacity to provide administrative support, customer service, and lead various projects simultaneously within fast-paced environment. Demonstrated expertise in office management, administrative support, diary management, records management, payroll management, travel planning/arrangement, staff training and development, and issues and conflict resolution. Instrumental in delivering excellent customer service while completing work ahead of schedule to ensure customer success, client satisfaction, and long-term retention. Skilled in identifying problems and providing solutions to clients by gathering information; promptly utilizing deep knowledge and critical thinking. Strong communication, and multitasking with innate ability to build robust relationships with stakeholders, management, and clients, achieving challenging business goals.

Areas of Expertise

Administrative Support

Project Management

Customer Service

Cross-functional Collaboration

Continuous Process Improvement

Problems & Issues Resolution

Relationship Building

Client Satisfaction & Retention

Team Leadership & Development

Professional Experience

Franklin Family Smiles, Walpole, MA 2005 – 2020

Patient Coordinator

Deliver exceptional customer service by greeting patients on arrival and scheduling appointments. Acquire information from patients to verify insurance. Tailor and presented exceptional treatment plans as per customer’s eligibility. Execute code procedures and bill insurance companies accordingly.

●Steered account reconciliations at end of shift to avoid any discrepancies.

Public Schools, Attleboro, and Taunton, MA 2012 – 2016

Substitute Teacher

Offered a safe and positive environment for all students and staff. Maintained prompt communication with students, parents/guardians, administration, and staff to ensure continuous improvement in students’ performance.

●Ensured highest level of students’ attention to enable easy understanding of complex concepts.

●Devised and deployed lessons by integrating creative interactive methods and game-based activities to maximize students’ participation, learning, and progress.

Assistant Crew Leader, US Government (Census) 2010 & 2020

Collaborated cross-functionally with enumerators to review assignments, discuss problems, develop solutions, and approve daily payroll records. Maintained comprehensive database of all necessary paperwork.

●Trained and mentored enumerators of daily operations.

Additional Experience

Associate Director St. Barth Properties, Franklin, MA

Fulfillment Specialist Executive Assistant to President and Directors Nellie Mae, Braintree, MA

Recruitment Specialist American Red Cross, Philadelphia, PA

Program Manager Campus Dimensions, Philadelphia, PA

Education

Bachelor of Arts in Economics St. Lawrence University - Canton, New York

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