Armon Williams

Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. Hammond, IN 46324

adz1uq@r.postjobfree.com

+1-219-***-****

Highly energetic and can deal with a wide range of personalities, experience with multi-tasking. Focused on exceeding expectations and building client loyalty. Flexible schedule and strong communication skills. Focused on sales goals and achieving highest customer service satisfaction. Authorized to work in the US for any employer

Work Experience

Server/Lead Trainer

Cajun Crab House - Merrillville, IN

May 2020 to Present

• Ensuring a great experience for every guest.

• Taking orders.

• Bussing/ pre bussing tables.

• Order accuracy.

• Up selling products that'll benefit the guests and/ or the company.

• Running food.

• Being efficient.

• Training new oncoming team members.

• Multitasking.

Outbound Call Center/ BDC Representative

Ed Napleton Auto Group - Merrillville, IN

May 2022 to June 2023

• Handle incoming and outgoing phone calls and emails

• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction

• Answer customer internet inquires by both email and phone

• Schedule sales appointments and reschedule no show customers

• Contact customers based on current marketing incentives

• Follow up with existing and potential customers to generate leads and close sales

• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase

• Follow up in a manner that results in the customer visiting the dealership

• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Customer Service Representative/Data Entry

Alorica - Chicago, IL

February 2021 to March 2022

• Handles various incoming and outgoing phone calls.

• Resolves customer questions, complaints and inquiries in a professional, helpful manner.

• Calmly attempts to resolve and de-escalate any issues.

• Utilizes computer system to verify and document customer requests.

• Entering/ Updating data.

Shift Leader/Manager

Five Guys - Portage, IN

September 2015 to August 2020

Being a Manager at Five Guys consists of: Setting up a "game plan" (putting aces in their places), constantly assigning tasks, ensuring all guest leave happier, displaying outstanding costumer service from myself and crew, counting draws/safe, shipment ordering, and etc. I've been promoted twice and was offered GM position. Serv-Safe certified.

• Supervising employees, assigning duties, and creating a shift schedule.

• Monitoring team performance and ensuring duties are performed efficiently.

• Reporting any issues that arise during the shift to higher management.

• Ensuring compliance with company policies, health, and safety standards.

• Coaching team members and training new staff.

• Opening and closing registers, accounting for the daily intake and preparing cash deposits.

• Handling customer issues and employee disputes.

• Deliver excellent service to ensure high levels of customer satisfaction. Education

Portage High School - Portage, IN, US

August 2013 to May 2017

Skills

• The Ability to Listen Closely to Customers

• Clear Verbal Communication

• Ability to Empathize

• Data Entry and Advanced Computer Skills

• Understanding of Human Psychology

• Ability to Memorize Protocol and Guidelines

• Time Management Skills

• Situation Evaluation and Analysis

• Product knowledge

• Teamwork Skills

Certifications and Licenses

Driver's License

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