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Customer Service Network Administrator

Location:
New York, NY
Posted:
September 29, 2023

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Resume:

EURBY FITZHUGH

917-***-****

adz1tw@r.postjobfree.com

PROFESSIONAL SUMMARY

A motivated and highly-skilled Cisco Trained Network Associate who is keen on applying academic foundation and practical training in a role offering network development, maintenance, and technical support. Accustomed to providing integral tech support and trouble-shooting issues related to hardware and software installation, set-up and configuration. Extremely adept at providing exceptional customer service support in technical and diverse settings. 22 stellar years of service in telecommunications.

TECHNICAL SKILLS

IT & Computer Systems Support

Routing & Switching

Firewalls & Endpoint Security

Utilization of OSI Model to Build and Solve Problems

Maintenance, Troubleshooting & Repairs

Windows 10 Professional

Microsoft Active Directory

TCP/IP - DNS, LDAP DHCP, HTTP, FTP, SSH, SMTP

Wireless Access Points & Deployment

Helpdesk Administration

Colocation Data Center Planning & Execution

Cisco ASA SSl VPN Planning & Execution

VMWARE

NWSA TTT-1

OSHA 30

CPR FIRST AID & BLOODBORNE PATHOGENS

5G RAN Engineering

Call Flow Testing

Cisco Routers – 2900, 3900 series

Cisco Switches – 2960, 3560, 3750 series

Routing Protocols – RIP, EIGRP, OSPF, BGP

Cisco – ASA5505, 5506

Cisco – Meraki MR53, Cisco 2504, Cisco 3504 Wireless AP

Cisco – Meraki MX64

PROFESSIONAL EXPERIENCE

SPENCER TECHNOLOGIES: Data Technician (Aug 2022 – Sept 2023)

Install and repair data communications lines and equipment, staging, configuring and supporting a wide range selection of retail and network equipment including but not limited to traffic counters, point of sale servers, cash registers, wireless access points, amps, camera’s, routers and switches.

Review and complete work orders to move, change, install, repair, or remove data communications equipment such as cabling, wires, POS, CCTV, phone systems, computer terminals, audio systems, DVR’s, digital signage, traffic monitoring systems and analytics, people counters, as well as wireless RF units.

Disassembled equipment and inspected and tested wiring to locate and repair problem.

Modified equipment in accordance with user request.

Tested communication lines to ensure that specifications are met.

Enter commands into computer to configure and test equipment

JB TECHNOLOGIES: Tower Tech Foreman / Junior Network Administrator (November 2020 – Aug 2023)

Analyzed network issues, developing fixes and troubleshooting problems to maintain optimal effectiveness.

Installed and managed connected hardware and application components to assure nonstop environment operations.

Performed maintenance, upgrade and deployment for existing SSL VPN and SFTP environments.

Worked with IT teams to troubleshoot TLS issues and assisted in the deployment of certificates for digital signature software/applications, email encryption, loT security, Network security, smart card authentication, and web communication security.

Manage ACL rules, NAT, IPsec tunnels, client-to-site VPN connections, and the upgrade of firmware to 9.x.

Created and maintain SSL certificates for Cisco, F5, IIS and Apache web servers, including wild card certificates, Multi-Domain, and Basic DV SSL certificates.

Explored the idea of replacing end of life equipment such as Cisco 2800 routers, ASA5505 series firewall, Catalyst infrastructure.

Configure, troubleshoot and support Cisco routers (900x, 3900 and 3800 series), switches (3700, 6500, 4500 series, ASR's, Nexus 5500 and 7000)

Configure and support Cisco wireless access points with a good understanding of wireless controllers.

Adheres to all change control processes and configuration standards.

Attends daily incidents and change control meetings as well as conducting troubleshooting bridges with peers, vendors and customers.

Ensure timely and accurate communications to the customer are occurring.

Assist manager in identifying issues and process improvements, and distribution of work request.

VELEX: Troubleshooting & Build Technician (May 2020 – November 2020)

Managed maintenance and repairs for assigned towers.

Installed and managed connected hardware and application components to assure nonstop environment operations.

Verified proper working order of hardware and peripherals.

Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.

Used hand and power tools to perform maintenance and troubleshooting duties.

Checked equipment with reported issues to determine safety, evaluate performance and identify root causes of problems.

Troubleshot, diagnosed and repaired complex communication systems.

4G/5G call flow testing.

Stitching, lacing, color coding within carrier specs (market specific).

Terminated DC power to correct terminals and test to ensure proper voltage is utilized.

Terminated fiber connections and route properly per carrier/market standards.

Submitted end-of-day docs daily consisting of photos, videos, and written statement of progress including but not limited to, time to complete, individuals on project, materials used and materials needed to complete if necessary.

SAC WIRELESS: Troubleshooting & Build Technician (December 2017 – March 2020)

Lead and assisted crews working on tower, roof-top, and ground-based job sites.

Maintenance/installation of wireless cell sites which involves working with antennas and mounts, cable tray, ice bridge, weatherproofing, entry port installation, TMAs, RRU’s, RET system installation, coax cabling, connectors, emergency generator, batteries/power equipment, the AC units, microwave dishes, fiber installation, GPS antenna etc.

Implement, and maintain project schedules and ticket resolution. Conduct strategic planning based on geographic location and SOW.

Manage crews of 2 to 4 climbers to complete troubleshooting projects.

Test, troubleshoot, repair, decommission and install antennas, supports, diplexers/quadplexers, RRU’s, hardlines, rf jumpers, fibers, squids and fiber trunks to ensure proper functionality.

Interpret alarm conditions on the network and implement repairs and restoration plans to ensure minimal service disruption and impact to customer.

Worked with Ericsson legacy equipment GSM, UMTS – DUW, DUS.

Clean installations of hardware, quality checks, troubleshooting and post-work repair.

Performed field tech activities at ground or rooftop level.

Documentation and Close Out Reporting.

Worked with warehouse personnel for inventory check out and control.

MASTEC NETWORK SERVICES: Tower Tech II / Tiger Team Foreman (March 2016 – December 2017)

Manage crews of 2 to 4 climbers to complete troubleshooting projects.

Test, troubleshoot, repair, decommission and install antennas, supports, diplexers/quadplexers, RRU’s, hardlines, rf jumpers, fibers, squids and fiber trunks to ensure proper functionality.

Interpret alarm conditions on the network and implemented repairs and restoration plans to ensure minimal service disruption and impact to customer.

Worked with Ericsson legacy equipment GSM, UMTS – DUW, DUS.

Clean installations of hardware, quality checks, troubleshooting and post-work repair.

Performed field tech activities at ground or rooftop level.

Documentation and Close Out Reporting.

Worked with warehouse personnel for inventory check out and control.

CERTIFICATIONS & TRAININGS

Nexgent Certified Full Stack Network Engineer (2021)

Cisco Certified Network Administrator (CCNA) – Test set for September 2022

NWSA TTT-1

OSHA 30

CPR First Aid / Bloodborne Pathogens

Rigging & Capstan

Man Lift / Aerial Lift / Crane Operations & Signals

EDUCATION

Devry University – Associates of Science



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