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Customer Service Front Office

Los Angeles, CA
September 29, 2023

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Elliot Hernandez

Pico Rivera, CA *****


A well rounded employee who is fluent in English and Spanish. Has over four years of experience working in customer service, both in fast food and medical front office settings. A genuine hard worker who is passionate and able to perform well under pressure. Proven ability to collect and manage information efficiently and accurately.

Authorized to work in the US for any employer


Receptionist/Authorization Specialist

Dr. Minou Tran F.A.C.E Endocrinology - Pico Rivera, CA

November 2022 to Present

●Check eligibility for new and current patients (HMO, Medical, Medicare, PPO)

●Call to confirm appointments and assist anyone who needs to reschedule or cancel.

●Properly enter ICD 10 codes into Quantum to inform all providers which medical service is needed.

●Manage authorizations for all patients in a timely manner, both for in person appointments and telehealth appointments.

●Help check in and check out patients.

●Speak to multiple different insurance companies to prepare authorizations.

Behavior Technician

Stepping Stones Company - Culver City, CA

October 2022 to December 2022

●Provide ABA treatment to children with autism in home and/or school settings.

Dental Receptionist/Treatment Coordinator

West Coast Dental - Pico Rivera, CA

March 2022 to October 2022

●Direct patients where to sign in upon entering the office and give them necessary paperwork depending on the type of their visit.

●Discuss treatment options to patients regarding general dentistry, endo, ortho, and pedo.

●Assist patients in person or over the phone with next visit appointments, missed appointments, and cancellations.

●Verify patient eligibility on various dental insurances (HMO, PPO, Medi-cal) and assign patients to the office, as needed.

●Answer phone calls and provide exemplary customer service to every caller.

●Keep documents electronically organized by scanning them into the correct files.


Starbucks - Pico Rivera, CA

June 2020 to March 2022

●Utilize communication skills to greet customers, promote a welcoming environment and provide excellent customer service.

●Display flexibility in adapting to changing conditions and providing back up support for other jobs when needed.

●Deliver and maintain exemplary customer service during high volumes or unusual events.

Activities Assistant

Pico Rivera Healthcare Center - Pico Rivera, CA

August 2018 to May 2020

●Provide entertainment to the elderly patients by interacting with them, playing games, or showing movies.

●Be attentive and supervise the activity room to ensure all safety protocols are being implemented.

●Occasionally perform receptionist duties by greeting visitors, answering phone calls, transferring calls, and screening guests.

Certifications and Licenses

●Food Handler Certification

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