Customer Service Representative

***************@*****.*** 501-***-**** Bigelow, AR *2016

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

EDUCATION

Little Rock School of Mixology

Little Rock, AR

02/2011

Certified Bartender: MIxology

University of Central Arkansas

Conway, AR

Some College (No Degree):

Nursing

CERTIFICATIONS

● Recordkeeping Strengths

● Active Listening

● Microsoft PowerPoint

● Technical Support

● High-Volume Environment

● Computer Proficiency

● Customer Service Excellence

● Staff Training

● Microsoft Word

● Conflict Resolution

● Microsoft Excel

● Telephone Etiquette

● Schedule Mastery

Analytical and Critical

Thinking

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● Flexible and Adaptable

Salesforce/ CRM Software

Proficiency

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Bridgett Gossett

WORK HISTORY

CSP. Remote

Intuit 02/2023 - Current

Hub Operator. Remote

Mastmax 10/2021 - 12/2022

BARTENDERNeighbors pub,

Jacksonville, AR / Oct 2015 -

Mar 2021

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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● Updated account information to maintain customer records. Developed customer service policies and procedures to meet and exceed industry service standards.

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Handled customer inquiries and suggestions courteously and professionally.

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Responded to customer requests for products, services, and company information.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Tracked customer service cases and updated service software with customer information.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Evaluated account and service histories to identify trends, using data to mitigate future issues.

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Processed customer service orders promptly to increase customer satisfaction.

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● Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Assisted customers by answering questions and responding to inquiries.

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Learned and adapted quickly to new technology and software applications

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Proved successful working within tight deadlines and fast-paced environment

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Strengthened communication skills through regular interactions with others.

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Managed time efficiently in order to complete all tasks within deadlines.

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● Transported merchandise pallets to move in warehouse.

● Managed between 60-80 packages month.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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● Executed regular inventory counts and supply audits to monitor Bartender. Jacksonville, AR

Alias Bar 01/2014 - 03/2020

shrinkage and generate insights into purchasing decisions. Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

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Maintained tidy and clean work areas to promote optimal productivity and safety standards.

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● Picked and packed order items.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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Compiled reports of cost factors such as labor, production and equipment.

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● Safely and securely loaded items to prevent damage during transport.

● Pre-assembled containers to be easily selected by packing associates.

● Followed orders precisely for correct items, sizes and quantities.

● Recorded daily activities for inventory control. Worked with customers to pack items according to specific desires and requirements.

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Noted unsafe components inside packages and discussed concerns with supervisors.

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● Prepared and checked outbound shipments for accuracy. Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.

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Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

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Reviewed order slips, picked products and staged merchandize to be shipped.

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● Kept work areas neat, clean and free from debris. Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

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● Received new stock and input values into computer system. Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

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Created and enforced detailed organization processes to increase quality and service standards.

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Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

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Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

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● Obtained cash bank and stocked service bar to prepare for operation.

● Assisted with inventorying beverage stock and bar supplies.

● Completed requisitions to maintain required stock par levels.

● Managed to decrease food cost by almost 10%.

Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

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Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

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● Built relationships with vendors to manage orders and negotiate costs.

● Crafted special drink and cocktail menu items for seasonal offerings.

● Prepared garnishes by evenly slicing and pitting fruits. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

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● Kept bar stocked with liquors, juices and garnishes for drinks. Developed creative bar menus and drink recipes by researching emerging industry trends.

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Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

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● Maintained impeccably clean, attractive and well-stocked bar area. Created attractive bar displays by strategically arranging bottles and glasses.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Verified drinking age requirements of customers by carefully reviewing photo identification.

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Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

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● Kept bar presentable and well-stocked to meet customer needs.

● Upheld strict regulations for safe alcohol service and food safety. Mixed unique and interesting cocktails for customers, including bar specials.

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Tracked bar stock levels and promptly replenished low materials to prevent shortages.

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Developed new signature cocktails to support bar marketing brand and increase profits.

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Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

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Adhered to state laws regarding alcoholic beverage services and customer regulations.

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Helped management plan and serve bar menu exceeding customer expectations.

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Followed strict recipes and drink measurements to minimize product used.

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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

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Explained daily specials and beverage promotions to exceed daily sales goals.

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Recruited and trained new bartenders and barbacks to help maintain talented team.

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● Trained new bartenders on drink preparation, product promotion, MANAGER. Conway, AR

Popeye's Chicken 02/2005 - 05/2011

garnish preparation, and sanitation protocol.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Served high customer volumes during special events, nights, and weekends.

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Prepared custom drink orders by accurately measuring and mixing house ingredients.

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Upsold menu items to customers, driving up per sale revenues and maximizing profits.

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● Onboarded new employees with training and new hire documentation. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Managed at least 5 people per shift/day or no more than 9 people on one shift

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● Accomplished multiple tasks within established timeframes.

● Improved marketing to attract new customers and promote business. Defined clear targets and objectives and communicated to other team members.

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Maximized performance by monitoring daily activities and mentoring team members.

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Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

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Controlled resources and assets for department activities to comply with industry standards and government regulations.

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Developed and implemented business strategies to achieve business goals and stay competitive.

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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

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Assisted in organizing and overseeing assignments to drive operational excellence.

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Maintained professional, organized, and safe environment for employees and patrons.

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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

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Identified and communicated customer needs to supply chain capacity and quality teams.

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Improved safety procedures to create safe working conditions for workers.

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Evaluated employee performance and conveyed constructive feedback to improve skills.

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Established performance goals for employees and provided feedback on methods for reaching those milestones.

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Established team priorities, maintained schedules and monitored performance.

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Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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Set aggressive targets for employees to drive company success and strengthen motivation.

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Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

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Leveraged data and analytics to make informed decisions and drive business improvements.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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● Developed detailed plans based on broad guidance and direction. Controlled costs to keep business operating within budget and increase profits.

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Planned and budgeted accurately to provide business with resources needed to operate smoothly.

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Managed senior-level personnel working in marketing and sales capacities.

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Cross-trained existing employees to maximize team agility and performance.

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● Launched quality assurance practices for each phase of development Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Successfully managed budgets and allocated resources to maximize productivity and profitability.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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Developed and maintained relationships with customers and suppliers through account development.

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Managed and motivated employees to be productive and engaged in work.

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Streamlined and monitored quality programs to alleviate overdue compliance activities.

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Maximized performance by monitoring daily activities and mentoring team members

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Defined clear targets and objectives and communicated to other team members

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● Trained personnel in equipment maintenance and enforced ACCOMPLISHMENTS

participation in exercises focused on developing key skills Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals

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● Onboarded new employees with training and new hire documentation Maintained professional demeanor by staying calm when addressing unhappy or angry customers

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Developed and maintained relationships with customers and suppliers through account development

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Cross-trained existing employees to maximize team agility and performance

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Managed and motivated employees to be productive and engaged in work

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Adaptable professional with 13.5+ years of experience and a proven knowledge of customer communications, contract compliance, and conflict resolution

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Contact this candidate