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Customer Service Financial Services

Steilacoom, WA
September 29, 2023

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Bellingham, WA *****

818-***-**** -


Customer-oriented, strategic-thinking sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, territory development and revealing customer needs to deliver solutions. Conscientious Investment Advisor Representative with expertise in creating comprehensive financial plans tailored to meet individual needs. Knowledgeable on wide range of investment options and strategies to maximize financial security. Uses excellent understanding of markets, financial products and taxes to provide best advice and guidance to clients. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. SKILLS

Series 6, 7. 63, and 65 Licensed

Financial Advisory Services

Investment and Retirement Knowledge

Estate Planning with support from

Lawyers and CPA's

Business Exit Strategies

Setting up Company Retirement Plans

Financial product knowledge

Life and Health Insurance Licensed in

CA and WA states


07/2020 to Current Financial Representative/Investment Advisor Guardian Life Insurance Company – Los Angeles, CA

Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions. Marketing to new and perspective clients made sales grow by 6 percent. Networked at professional associations to introduce myself and my services. Met with clients to generate new business.

Contacted potential clients to pursue sales and gather funds. Gathered data and built financial models around key metrics. Educated clients on financial topics and best practices. Researched current economic trends and investment opportunities to stay abreast of financial markets.

Analyzed financial needs of clients and developed tailored strategies to meet goals. Updated clients on changes in tax laws and other regulations affecting investments. Collaborated with clients to develop customized investment portfolios. Presented financial plans and investment recommendations to clients. 10/2016 to 06/2019 Financial Solutions Advisor

Bank Of America/Merrill – Santa Clarita, CA

Delivered dedicated level of customer service to each and every client in to promote repeat business and potentially land new opportunities Provided information about Bank of America/Merrill's financial products and services to clients

Generated sales by prospecting leads, cold calling and negotiating advantageous deals

Assisted customers during selection process and helped choose perfect products to meet individual needs

Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 20%

Introduced customers to new offerings and updated accounts Cold-called over 10 prospective customers daily with 20% success rate. 08/2012 to 09/2016 Financial Advisor

VFG Securities, Inc. – Culver City, CA

Created communication strategies to meet client objectives Increased sales by 17% over a two-year period

Delivered exceptional level of service to each customer by listening to concerns and answering questions

Demonstrated ability to listen to clients and explain various financial options for them to achieve their dreams and goals.

HIgh net worth client were introduced to different investments such as BDC, REIT's and other alternative investments.

03/2012 to 08/2012 Registered Representative

ProEquities, Inc. – North Hollywood, CA

Utilized effective communication skills, turning potential leads into actual business opportunities by cold calling over 25 people each day Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings

Met and collaborated with clients to ascertain potential investments and available assets

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Provided high level of service and assistance to clients to obtain new opportunities and repeat business

Interviewed clients to better understand financial positions and assets ready for investment

Shared details regarding financial products and services with clients 06/2006 to 12/2011 Stockbroker

BrokersXpress LLC – Toluca Lake, CA

Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions Cold called and developed new clients for doing options trading on our new computerized system

Reached out to new and existing clients about how to maximize holdings while taking a more risk adverse approach

Introduced clients to the world of Options Trading. A way to maximize their holdings to create income.


Some College (No Degree): Economics/Social Science University of Southern California - Los Angeles, CA

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