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Customer Service Front Office

Charlottesville, VA
September 29, 2023

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*** ******** **,

Gordonsville, Va 22942


Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.


Billing and coding Patient charting

Verbal communication Teamwork

Customer relations Multitasking

Organization Typing [Number] WPM

Multi-line telephones


Front Office Associate, Medexpress, Jan 2022 Current, Pantops, Va Proofed documents and organized records, reports and files. Performed troubleshooting for office equipment operation or arranged for repairs. Answered telephone calls, took messages and distributed messages to appropriate personnel.

Responded to customer inquiries via email and telephone. Operated photocopiers, scanners, voicemail systems and facsimile machines. Maintained organized internal filing systems for digital and hardcopy documentation. Prepared letters, correspondences, reports and marketing collateral. Handled administrative functions, including filing, typing, copying and faxing. Answered phones, greeted visitors and answered basic visitor questions. Registration of patients

Head Cashier, Lowes, Jun 2020 Dec 2021, Zion crossroads, Va Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution.

Cultivated pleasant and cooperative work environment for cashiers. Assisted cashiers in balancing cash tills at close of shift. Trained cashiers on store policies and performance standards to maintain optimal customer service levels.

Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes or provide information. Scheduled breaks for cashiers during shifts and timed returns to maintain coverage. Conversed with customers about experiences, needs and upcoming promotions to AD

maximize brand loyalty.

Set up and broke down cash drawers daily, counted funds, identified total discrepancies and resolved problems with cashiers. Handled exchanges and returns and escalated customer complaints according to company policy.

Directed team to maintain consistent stock levels and organized shelving around cashier areas.

Placed new orders for cashier supplies and kept teams replenished with paper, bill check pens and other needs.

Engaged customers, built connections and maintained positive attitude. Solved complaints by customers and issued credits for returned merchandise. Worked safely and quickly to help customers transport heavy items and purchases. Restocked shelves with current merchandise and arranged attractive, eye-catching displays.

Kept employee and customer areas clean, neat and ready for challenges and used slow periods to tackle routine housekeeping needs. Helped management solve customer concerns with proactive approaches based on retail knowledge.

Collaborated with team members and cross-trained employees in different positions and departments.

Customer Service Associate, Giant, Jun 2019 Jul 2020, Pantops, Va Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves. Communicated new and relevant information to customers and followed up on promises.

Exceeded requirements and deadlines when providing products and services to customers.

Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments. Advised customers on status of merchandise ordered and arranged for pickup and delivery.

Processed refunds and exchanges in alignment with store policies. Completed sales payments, refunds and exchanges and issued store credit. Trained new associates on store programs and policies. Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation.

Followed established protocols for escalating customer complaints to management. Answered incoming telephone calls and provided information regarding store hours, location and policies.

Operated POS systems to process sales transactions for [Type] [Product or service]. Counted and reconciled cash-drawer discrepancies prior to or following each shift. Front Office Associate, Food lion, Aug 2017 Jun 2019, Gordonsville, Va Scheduled and assigned work assignments.

Answered phones, greeted visitors and answered basic visitor questions. Jun 1990


High School Diploma, Business

Jordan Eldridge Elbridge, Ny

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