Moraeme Pasikhani

202-***-**** or adz1sl@r.postjobfree.com

PROFESSIONAL SUMMARY

Finance and Operations Manager with professional experience in various industries including building maintenance, real estate, finance, and not-for-profit environments. Skilled in identifying issues that impact business operations, along with training new hires to navigate complex data systems and troubleshoot problems for employees, clients, and vendors. Consistently successful in coordinating and overseeing the daily administrative and accounting functions, with a specific focus on safety in the working environment and reliability of equipment.

EDUCATION & IT SKILLS

Bachelor of Arts, Business Administration, Catholic University of America, Washington, DC 05/2008 Administrative Support Technology Certificate Montgomery College, Rockville, MD Associate of Arts degree, International Business, Montgomery College Washington, DC IT Software

Financial Software: Quicken

Logistics/Dispatch Software: Servigistics, SharePoint Dispatch Tools, Soundnet

Enterprise Resource Planning (ERM) Software: ORACLE PROFESSIONAL WORK HISTORY

Thyssenkrupp Elevator (Acro Service Corporation), Alexandria, VA 09/2021 to 07/2023 Dispatch Operations Coordinator

Respond to commercial property clients who have requested service for their elevators.

Create service tickets that post onto the elevator mechanics' devices.

Educate clients about new options or modernization and installation of elevators, invoicing questions and account information and updates.

Alert managers in various departments when a client’s contract has expired, or financial and safety records prevent deployment of additional services.

Direct mechanics to clients with service needs, identifying the most urgent situations including client reports of stalled elevators holding panicked passengers.

Train dispatchers to create tickets and navigate software systems efficiently and accurately.

Manage inventory and other supplies; assist technicians with systems, access, and other technology support to ensure business operations and safety for employees and clients.

Coordinate with peer departments to resolve customers and vendors requests and complaints. Full-Time Caregiver 03/2020 to 08/2021

Managed virtual education and healthcare needs for children during COVID19 quarantine.

Transitioned children to virtual learning systems new for students, teachers, and parents. MORAEME PASIKHANI, PAGE 2

Building Maintenance Systems, Incorporated, Washington, DC 11/2002 to 01/2020 Office Manager

• Performed financial reconciliations of bank statements; maintained employee invoicing rate documentation and prepared monthly profit and loss reports.

• Managed accounts payable activities, including review of past due invoices, healthcare and union dues, and employees’ vacation, personal and sick leave in payroll journal.

• Created tracking systems to monitor employee cell phone usage and payment deductions.

• Directed human resources activities, including candidate interviews, organization of orientation materials and new hire packages, and initiation of personnel folders and timesheet binders.

• Organized company events for employee recognition; served as liaison for employee communication, researching industry trends and client pursuits for company newsletter. World Bank (Enterprise Staffing Solutions), Washington, DC 04/2002 to 11/2002 Office Assistant

• Managed a wide variety of accounting records; developed spreadsheets to track purchases and sales of stocks; sort, track and monitor bills and monthly past due invoices.

• Transcribed the reconstruction and development project’s investigation. Saint Augustine Catholic Church (Enterprise Staffing Solutions), Washington, DC 10/2001 to 04/2002 Office Assistant

• Performed administrative office support for department staff, managing office equipment and supplies; provided customer service for clients and company vendors.

• Organized and revised office communications including incoming and outgoing department correspondence; updated client contact information. ADDITIONAL PAST EXPERIENCES

American University (Select Staffing Services), Washington, DC 04/2001 to 08/2001 Accounting Clerk

• Evaluated and analyzed contracts for compliance and accuracy; maintained accounts receivable databases and other accounting tasks related to management of maintenance contracts.

• Designed and maintained client databases; prepared labor-specific reporting of client contracts. Smith Company, Washington, DC 11/1999 to 01/2001

Fundraising and Verification Representative

• Drove fundraising activities of political and public television campaigns; recorded and verified fundraising pledges and sales to meet goals.

• Sold magazine subscriptions and renewals; researched and resolved customer inquiries. Optimum Homes, Incorporated, Lanham, MD 09/1994 to 05/2000 Realtor Assistant

Served as administrative point of contact for staff of seven; administered correspondence.

Generated and retained accounting documents and records; prepared clients’ financial statements; maintained accounts payable and receivable ledgers.

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