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Business Development Operations Manager

Edmonton, AB, Canada
September 29, 2023

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Cell : +1-780-***-****


**** ** ****** ** ******** AB. T6K 0C5

Personal Profile:

A Dynamic Individual With Strong Communication Skills and a vast Customer Care Experience of Retail Banking in U.A.E and Security Services in Canada. Experience:

Head Corporate Scheduling & Administration: (GPS Security Group Inc. Edmonton, AB) July 04, 2021 Till Date.

Job Descriptions:

Design, maintain and implement Master Schedules for all job sites as required.

Maintain and provide all reports as required by the Executive Management.

Ensure all electronic reports are transmitted to all the staff on a weekly basis as per branch and company requirements.

Document all work hours, time differences and employee changes in the online systems to ensure accuracy.

Assign new staff and reassigned staff according to site requirements and established procedures.

Ensure all vacancies due to any kind of absences are filled with the most suitable qualified replacements and are fully staffed.

Ability to track, analyze and forecast scheduling trends.

Maintain communication between security guards and site supervisors.

Recommend disciplinary action to the operations manager in respect of employees who are continually late or absent from duty, who refuse work assignments, who fail to report for work without prior notice, or who generate client complaints.

Ensure data relevant to employee lateness, illness, recommendations for disciplinary action, or positive feedback received, or inputted in the system and communicated to managers.

Establish and maintain effective liaison with the HR and Operations Department.

Ensure that all employee complaints are resolved as quickly as possible or referred to Operations Manager, HR, and Executive Management.

Accept temporary work from established Clients on behalf of the company and ensure that work orders are completed for all such work accepted.

Coordinate all temporary work as assigned.

Disseminates duties, post orders to staff when assigning duties. Team Leader – Customer Care Client Centre/Dispatch: (GPS Security Group Inc. Edmonton, AB) Feb 07, 2018 - July 04, 2021.

Job Descriptions:

Handling a team of 10 customer care/dispatch agents.

Responsible for training and performance of the team members.

Preparing daily reports for the review of managers and senior manager security services.

Monitoring 250 live camera feeds on large screens installed on 15 different sites.

Monitoring 25 MSUs (Mobile Surveillance Units) with 200 cameras installed on 25 different remote sites in multiple provinces including Alberta, BC and Saskatchewan.

Ensure all (150+) Security Guards are checked in and out on time as per their schedules. Also ensure replacement of staff in case of a no show. Follow up with staff, client and RCMP in case of any emergency on site.

Receiving alarm calls from different Security Monitoring Stations and dispatching the mobile guards to visit the sites and handle the alarms. Reporting back to alarm monitoring stations with clearance.

Receiving Service Request calls and taking the details of the security services required. Forwarding details of the potential or existing clients to the sales department to mature deals to enhance business for the company.

Professional Education:

The Senior Care Course with ESL Edmonton, Alberta, Canada – June 30, 2020 (SICES International Academy) – Currently studying Child Caregiver course at SICES International Academy

Certificate of Security Services and Investigators Act – Edmonton, Alberta, Canada – Dec 2017 (validity Nov-18, 2022)

Certificate of ProTect Security Staff Training Program – Edmonton, Alberta, Canada – Dec 2017 (no expiration)

Standard First Aid – Level C CPR & AED – Edmonton, Alberta, Canada – Jan 2019

(validity Jan-19, 2022) (Western Canada Fire and First Aid Inc. Edmonton)

Diploma in Tourism and Hotel Management (TDCP – The Tourism Development Corporation of Punjab, Lahore, Punjab, Pakistan) – 1999

Bachelor of Commerce (B.Com), Major - Commerce, Minor - Accounts, University of the Punjab, Lahore, Punjab, Pakistan – 1997

Master of Business Administration – Sales and Marketing – College of Business Administration, Lahore, Pakistan – 1998

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