High School Customer Service

KC

KELLY CHARLES

***************@*****.*** 217-***-**** Springfield, IL 62563

Hardworking and reliable with strong ability in multitasking and proficient work. Offering a positive attitude, eagerness to learn and an ability to adapt. Highly organized, proactive and punctual with team-oriented mentality. I have a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Retinal Procedure Assistance

Supplies Inventory

Medical History Obtainment

Diagnostic Testing

Instrument Sterilization

Team Management

First Aid/CPR

Reliable and Trustworthy

Training & Development

Critical Thinking

Organizational Skills

Medication Administration

Patient Relations

Appointment Management

Intake Management

Supply Restocking

Patient Assessment

Physician Assistance

SPRINGFIELD CLINIC Springfield, IL

Certified Ophthalmic Assistant

06/2013 - Current

Responsible for obtaining and maintains all prior authorizations with all insurance companies.

Knowledge of multiple EHR and scheduling systems.

Kept examination rooms, clinical areas and equipment clean and patient-ready

Tested patients' visual fields and ocular motility and completed full patient work-ups

Collected essential medical information and documented data in EHR platform

Administered ophthalmic drops and ointments for treatment or to aid in diagnostics

Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions

Triaged clinical issues focus on appointments and maximize time. Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.

Provided comprehensive training on new product features to team members prior to grand opening.

Reviewed and updated existing policies and procedures to ensure compliance with applicable regulations.

Greeted patients in a professional manner and maintained accurate records of all visits.

Performed administrative duties such as filing charts, scheduling Summary

Skills

Experience

appointments and managing billing information.

Monitored patient progress during post-operative visits to assess healing process.

Answered phones in a courteous manner while responding promptly to inquiries from patients or their families.

Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone. Collected essential medical information and documented data in EHR platform.

Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.

Obtained and recorded patient medical history and operated ophthalmic equipment.

Wrote, edited and filed patient medical records, maintaining confidentiality.

Transferred knowledge by training ophthalmic assistants, technicians and interns.

RIVER BIRCH SENIOR LIVING

Springfield, Illinois

Certified Nursing Assistant

03/2011 - 08/2014

Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Reported changes in patient condition to registered nurse or physician. Answered call lights promptly and responded to patient needs accordingly.

Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Provided emotional support to family members regarding end-of-life decisions.

Participated in educational programs related to nursing assistant skills development.

Assisted with admission procedures such as gathering personal data from the patient's chart.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. HIGH SCHOOL DIPLOMA, Williamsville

High School Williamsville, IL

High School

01/2000 - 05/2004

Lincoln Land Community College Springfield, IL

05/2004

SOME COLLEGE

NO DEGREE

Multiple pre-requisite classes with intentions of RN school Education and Training

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