Summary

Dependable with a proven record of exceptional customer service while providing care to elderly customers. service, integrity, and a strong work ethic

Experience

Amazon Warehouse Associate

Amazon Warehouse • Staten Island, NY 05/2021 - 01/2023 Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Cashier/Sales Associate

Dollar General • Staten Island, NY 04/2019 - 05/2021 Trained six new employees in customer service script recitation, conflict resolution, and data entry practices Developed a presentation and training manual for staff to use in customer service interactions Communicated with customers daily, provided friendly and courteous service, and answered questions Trained store personnel on how to interact with customers, not just sell items Wrote a monthly sales report, updated it daily, and provided feedback on store performance Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Cashier/Customer Service

Dollar Tree • Long Beach, CA 07/2018 - 03/2019

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Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Wrote weekly reports for each store for the store manager and reported performance to management Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Trained store personnel on the company's products, services, customer service, and appreciation Developed a presentation and training manual for staff to use in customer service interactions Used a complete cash receipt system to track daily sales and inventory and calculate tips Customer Service Representative

Vector Marketing • Los Angeles, CA 09/2017 - 09/2018 Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Developed a presentation and training manual for staff to use in customer service interactions Communicated with customers daily, provided friendly and courteous service, and answered questions Gas Station Attendant/Cashier

Arco gas • Long Beach, CA 10/2017 - 05/2018

Wrote a monthly sales report, updated it daily, and provided feedback on store performance Trained store personnel on how to interact with customers, not just sell items Trained store personnel on how to interact with customers, not just sell items Kourtnee Emerson

adz1s4@r.postjobfree.com

347-***-****

Long Beach, CA

Developed a presentation and training manual for staff to use in customer service interactions Trained store personnel on the company's products, services, customer service, and appreciation Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Wrote weekly reports for each store for the store manager and reported performance to management Skills

Customer service, Communication skills, Computer skills, Cashiering, Cash handling, Sales, English, Time management, Basic math, inventory control

Education

general studies

paramount high school • Paramount, CA 07/2017

Majored in English Literature

Graduated paramount high school —3.7+ GPA

Studied and became conversational in Spanish during a semester abroad in Mexico

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