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Customer Service Specialist

Location:
Toronto, ON, Canada
Posted:
September 29, 2023

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Resume:

RYAN BERNARDES

905-***-****) • adz1rp@r.postjobfree.com

A quick learner, critical thinker, sharp-sighted professional with excellent interpersonal, communication, problem-solving skills and the capacity to perform duties calmly and collaboratively with others under strain and pressure. Community minded, physically fit, a proficient swimmer and an adventurous individual. Willing and able to work 24 hour shifts days, evenings. nights,weekends and holidays .

EDUCATION

NFPA 1001- Firefighter I & II Justice Institute of British Columbia, New Westminster, BC 2022

IFSAC & ProBoard Accredited Pre-service Firefighter Education & Training Program

NFPA 1072 Hazardous Materials Operations Level, Justice Institute of British Columbia 2022

NFPA 1072 Hazardous Materials Awareness Level, Justice Institute of British Columbia 2022

Incident Command System 100, Justice Institute of British Columbia 2022

Ontario Secondary School Diploma (Grade 12) Eastdale CVI, Oshawa, ON 2014

FIRE RELATED COURSES/CERTIFICATIONS

Standard First Aid and CPR-C with AED Certificate, First Aid 4U-Whitby VALID

Unrestricted Ontario Driver’s License Class ‘D’ with ‘Z’ Air Brake Endorsement VALID

Pleasure Craft Operator Card, BoaterExam .com 2023

OFAI Candidate Testing Services – Stage One, Stage Two, Stage Three 2023

Completion of OFAI Swim Test 2023

Attended OFAI Firefighter Skills Preparation 7.5 hours Hands On Training, Access Rescue Canada 2023

NFPA 1006 Confined Space Rescue Awareness, Access Rescue Canada 2023

NFPA 1006 Trench Rescue Awareness, Access Rescue Canada 2023

NFPA 1670 Machinery Rescue Awareness, Safe Response 2023

NFPA 1006 Ice Rescue Awareness, Access Rescue Canada 2023

NFPA 1006 Tower Rescue Awareness, Access Rescue Canada 2023

NFPA 1006 Swift Water Rescue Awareness, Access Rescue Canada 2023

Active Attack Event Response Leadership,Texas A&M Engineering Extension Service TEEX 2023

Reducing Wildfire Risk to Property, NFPA 2023

Rope & Knots,Texas A&M Engineering Extension Service TEEX 2023

Container Inspections, Safe Response 2023

Swiftwater Awareness Online Training, Texas A&M Engineering Extension Service TEEX 2023

Emergency Response to Lithium-Ion Battery Incidents Awareness, Safe Response 2023

Ground Ladders, Texas A&M Engineering Extension Service TEEX 2023

Live Fire Training 1 & 2 – Extensive Hands-On Fire Training, Justice Institute of British Columbia 2022

OSHA Incipient Fire Fighting Awareness, Safe Response 2023

Emergency Response to Opioid Overdose Awareness Level, Safe Response 2023

Inspection And Testing of Water-Based Fire Protection Systems, Safe Response 2023

OTHER RELATED TRAINING COURSES

Zero Tolerance Abuse Training, Regional Municipality of Durham 2023

Diversity Equity Inclusion Certificate, Regional Municipality of Durham 2023

Lift and Transfer Training, Regional Municipality of Durham 2023

Fire Safety and Emergency Preparedness, Regional Municipality of Durham 2023

Workplace Violence Prevention, Regional Municipality of Durham 2023

Anti-Black Racism Education, Regional Municipality of Durham 2023

Infection Control - Chain of Transmission & Risk Assessment, Regional Municipality of Durham 2023

WHMIS Training, Regional Municipality of Durham 2023

PROFESSIONAL WORK EXPERIENCE

Mechanical Maintenance Worker April 2020 – Present

Regional Municipality of Durham – Fairview Lodge Long Term Care Home, Whitby, ON

●Provide excellent customer service to family members and residents daily. Develop a deep understanding of the complex aging process and help to support and guide the residents with dementia.

●Clean, sanitize, and disinfect high-touch areas, surfaces, and floors based on Infection Prevention/Control (IPAC) protocols.

●Collaborate with colleagues & management across the intrdicisplinary departments to provide person-centered care and help residents achieve their goals.

●Transport equipment, furnishings, supplies and resident belongings as needed

●Participate in the preventative maintenance program as assigned

●Conduct temperature checks, audits and collect inventory data for supplies

●Perform all laundry functions as required

●Operate equipment example floor machines, pump truck, industrial laundry machines

●Shipper and receiver duties, sign for orders, stock and deliver to appropriate department

●Building security on non peak hours, ensuring the building is secure and all doors are operational

●Work all shifts days, afternoons, nights,weekends, and holidays

General Labourer/Brick Layer November 2017 – March 2020

Bullseye Brick Laying & AH Brick & Block Melbourne Australia, Thoroughbred Horse Farm Cootamundra, Australia

●Worked in various positions for three years travelling abroad to Thailand, Vietnam and Australia. While living in hostels with other world travellers gained many life skills, perseverance and resilience.

●Installed insulation in new houses, performed bricklayer duties, worked on a urban thoroughbred horse farm, ground maintenance and construction worker.

●Worked on an apricot farm, ensuring proper fruit growth and quotas were met.

Product Process Specialist October 2016 – September 2017

Best Buy Corporation, Oshawa, ON

●Maintained product knowledge and excellent customer service by answering all product-related questions politely.

●Attended workshops and refresher courses in sales/marketing to enhance skills and expertise in production processes.

●Planned/assisted with new product releases and events. Performed demonstrations on customers, staff and stakeholders.

Loader/Customer Service Specialist June 2016 – September 2016

Lowes, Oshawa, ON

●Provided professional support delivery while resolving customer issues and answering their queries promptly.

●Inspected and prepared merchandise while listing items sent and received and recording times/dates of shipment.

●Identified problems while escalating them to the management. Maintained a polite, helpful, and professional attitude.

General Labourer June 2014 – August 2014

Aqua Pools, Oshawa, ON

●Installed and set up pools while performing plumbing, minor repairs, equipment installation, prep and clean up.

●Poured concrete while performing general landscaping by trimming bushes/trees and building decks, stairs, and fences.

●Conducted grounds maintenance, used circular saws, jackhammers, generators, pool pumps and power tools.

COMMUNITY INVOLVEMENT & OTHER SKILLS

Volunteer, Back Door Mission for the Relief of Poverty Present

Fundraiser/Participant, Relay for Life Cancer Society 2012

Volunteer Server, Lindsay Curling Club 2015

Captain & Assistant Captain, Oshawa Minor Hockey AAA, AA teams 2006,2010

Athlete, Port Perry Mojacks (Lumberjacks) Junior “C” Hockey Team 2012-2016

Volunteer (100+ hours), Fairview Lodge Long Term Care Home 2012

Excellent oral and written communication skills

Clear Criminal Record with Vulnerable Sector Search

Fully vaccinated including Covid -19

Excellent vision in accordance with NFPA 1582

Excellent hearing OFAI standard and unaided hearing



Contact this candidate